12-18-2015, 07:10 PM
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#11 (permalink)
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Base Member
Join Date: May 2012
Location: Birmingham
Posts: 105
Drives: 2014 370Z
Rep Power: 15
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Quote:
Originally Posted by birdman71
Yeah there is a reason why I like the Job I am in, not only is my job not only specifically taking calls from upset or pissed off customers; which a lot of my job is taking calls form customers, but they're not always upset.
If that was the only concept to my job I probably would have yelled at someone by now. There have been a couple times; I had this one guy who for literally, not figuratively, 2 hours and 8 minutes, debated with me on the concept of why a current driver in the State of CA must have auto insurance. Mind you this is also someone who called in looking for a quote.
After I got him settled on why, he went into Why it is different from Maryland (where he was coming from) and California (where he was moving to).
In the end, he didn't do the policies and sadly that made me happy, he would have been one of those customers to where if his premium went up $.01/ 6months that he would be raging on the phone... lol
Plus, with all the room for bonuses and accomplishments on the sales side have a lot of positive reinforcement there
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I hate people like like that. lol. State Farm puts a ton of money into the Agency/Producer side of things. Much more so than on the claims side. The people that I know who still work for State Farm in claims say there are lots of organizational changes that is making it hard for pretty much everyone. I spent some time in Underwriting and liked it a good bit more than claims.
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