major issue with AEROJACKET.... anyone heard from them lately or had similar issue??

neveucd · 02-10-2016, 01:09 PM

Quote:

Originally Posted by tonythetiger

A quick update on my order, I finally received my order however my front bumper was damaged from shipping. I requested another bumper but havnt heard anything from them. I really want my money back , honest truth areojacket just sucks with customer service

I thought you got your Amuse bumper back in December! Did you just barely get around to checking it or did you reject the shipment back then or something else? This is exactly what happened to me, and it took them another 2-3 months to send another one. If you are still within the PayPal window, file a claim to escalate the issue asap. It will put them on notice, and PayPal will only give them a limited time to respond before deducting funds from their account. Email AJ pictures of the damage and keep record of all conversations. Spam their Facebook, email and PayPal with messages.

Sent from my iPhone using Tapatalk

tonythetiger · 02-16-2016, 03:09 PM

Quote:

Originally Posted by neveucd

I thought you got your Amuse bumper back in December! Did you just barely get around to checking it or did you reject the shipment back then or something else? This is exactly what happened to me, and it took them another 2-3 months to send another one. If you are still within the PayPal window, file a claim to escalate the issue asap. It will put them on notice, and PayPal will only give them a limited time to respond before deducting funds from their account. Email AJ pictures of the damage and keep record of all conversations. Spam their Facebook, email and PayPal with messages.

Sent from my iPhone using Tapatalk

I went ahead and file a claim. In order to get my refund back I have to ship out the bumper. Sooo looks like I have to spend more money on a bumper for shipping purposes.
I'd figure the cost of shipping the bumper would be a couple hundred dollars and Paypal states that a confirmation with signature at delivery is needed for full refund.
Greyhound would be the cheapest but does not deliver at the door. I was thinking of just getting it repaired, Do yall know if bodyshops can repair a crack bumper??

neveucd · 02-17-2016, 07:54 AM

Quote:

Originally Posted by tonythetiger

I went ahead and file a claim. In order to get my refund back I have to ship out the bumper. Sooo looks like I have to spend more money on a bumper for shipping purposes.
I'd figure the cost of shipping the bumper would be a couple hundred dollars and Paypal states that a confirmation with signature at delivery is needed for full refund.
Greyhound would be the cheapest but does not deliver at the door. I was thinking of just getting it repaired, Do yall know if bodyshops can repair a crack bumper??

Depends on the damage, but yes most reputable body shops can repair fiber glass. You should have checked and rejected the shipment when it got to you, and turn the truck right back around to them. That way you wouldn't have to come out of pocket to return the damaged one. I guess lesson learned. I guess the alternative option is to wait for them to send a new bumper/truck and put the damaged one on that truck.....but we all know how that's going to go. They will likely wait it out, to just before your claim expires.

mrcoolguyface · 02-17-2016, 08:13 AM

Never saw this, wish I had...

I Ordered a duckbill on January 6th, the wait begins lol.
I sent an email to AJ on 01/25/2016 and received a response a few hours later. The response was undoubtedly erroneous, but a response none the less.

Their response read as follows.

"going out this week, and once ups pick up the tracking will be send to your email
thank you"

No further communication from them since. I also emailed them on 2/3 and 2/11 and this morning... No responses since.

arfkh · 02-17-2016, 09:58 AM

filed an escalated claim by paypal today.

two months of waiting and no tracking number given is just unacceptable. i dont want to deal with AJ anymore.

tonythetiger · 02-17-2016, 02:11 PM

Quote:

Originally Posted by neveucd

Depends on the damage, but yes most reputable body shops can repair fiber glass. You should have checked and rejected the shipment when it got to you, and turn the truck right back around to them. That way you wouldn't have to come out of pocket to return the damaged one. I guess lesson learned. I guess the alternative option is to wait for them to send a new bumper/truck and put the damaged one on that truck.....but we all know how that's going to go. They will likely wait it out, to just before your claim expires.

yeah the sad thing is I wasnt home when they delivered it so couldnt really do anything about that. this guy should not do any business

TonyZ34 · 02-18-2016, 10:44 AM

Man, I wish I could just take over for them or something. My buddy ordered a duckbill from them and it was good. But this was like a year ago when they actually cared about their customers .____.

02-17-2016, 08:13 AM	#4 (permalink)
mrcoolguyface Track Member Join Date: Sep 2011 Location: Philadelphia Posts: 553 Drives: 15 Nissan 370Z GM M6 Rep Power: 15	Me too Never saw this, wish I had... I Ordered a duckbill on January 6th, the wait begins lol. I sent an email to AJ on 01/25/2016 and received a response a few hours later. The response was undoubtedly erroneous, but a response none the less. Their response read as follows. "going out this week, and once ups pick up the tracking will be send to your email thank you" No further communication from them since. I also emailed them on 2/3 and 2/11 and this morning... No responses since. birdman71 likes this. __________________ [B] [PROJECT VERONIKA][Sport][K&N-Typhoons][Matte black vinyl roof wrap][MODSHACK inspired custom phone mount][GTR Red button] [F.I. CBE][F.I. NR-TP]

02-17-2016, 09:58 AM	#5 (permalink)
arfkh Base Member Join Date: May 2013 Location: Singapore Posts: 5 Drives: 10 Nissan 370Z CY A7 Rep Power: 13	filed an escalated claim by paypal today. two months of waiting and no tracking number given is just unacceptable. i dont want to deal with AJ anymore. neveucd, DRFTR and birdman71 like this.

02-18-2016, 10:44 AM	#7 (permalink)
TonyZ34 Enthusiast Member Join Date: Jun 2013 Location: Dallas TX Age: 28 Posts: 283 Drives: 09 370Z S/T AT Rep Power: 13	Man, I wish I could just take over for them or something. My buddy ordered a duckbill from them and it was good. But this was like a year ago when they actually cared about their customers .____. birdman71 likes this. __________________ Too much too list

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