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GTM says frack off to us

I was wondering how long it would take for Mike or Sam to see this and put it to rest. Mike@GTM: I am impressed with the way you handled the

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Old 03-06-2012, 05:56 PM   #31 (permalink)
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I was wondering how long it would take for Mike or Sam to see this and put it to rest.

Mike@GTM:

I am impressed with the way you handled the wording in your post. There are some others (vendors) that would have been a bit more extreme!
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Old 03-06-2012, 06:34 PM   #32 (permalink)
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GTM FTW. Sounds like the OP can't listen. We already know that can't type.
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Old 03-06-2012, 06:46 PM   #33 (permalink)
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It sounds like english isn't his first language. The whole thing probably stems from not being able to understand what the guys at GTM were saying....not to mention I'd be pretty surprised to find a shop that would rather ship products rather than allow someone to pick them up.

Maybe ease up with piling on the guy. PowerAXEL isn't well known here, but they are pretty reputable amongst the genesis crowd...

Especially given how liberally harassment is interpreted here...probably wise to back off...
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Old 03-06-2012, 06:52 PM   #34 (permalink)
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That being said they should of never brought there troubles hear misleading people beacause they misunderstood. IMO harassment and facts are two different things.
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Old 03-06-2012, 06:58 PM   #35 (permalink)
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Originally Posted by SPOHN View Post
That being said they should of never brought there troubles hear misleading people beacause they misunderstood. IMO harassment and facts are two different things.
not my place to judge what is harassing and what isn't, just offering advice.


I wasn't on the phone or there, so I don't know what was said, or where on the spectrum of truth either version of the story lies...
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Old 03-06-2012, 07:00 PM   #36 (permalink)
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not my place to judge what is harassing and what isn't, just offering advice.


I wasn't on the phone or there, so I don't know what was said, or where on the spectrum of truth either version of the story lies...
Yea I agree with that.
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Old 03-06-2012, 07:05 PM   #37 (permalink)
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Old 03-06-2012, 07:08 PM   #38 (permalink)
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It sounds like english isn't his first language. The whole thing probably stems from not being able to understand what the guys at GTM were saying....
The OP isn't the person we were communicating with. We were talking to Miguel, who doesn't have the slightest foreign accent.

As far as how we choose to conduct our business, we used to be in a different facility with a cash register, showroom, etc. We've moved away from that business model and mainly do R&D and manufacturing. We don't even have a sign on our building because we got tired of all the tire kickers wasting our time.
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Old 03-06-2012, 07:26 PM   #39 (permalink)
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Originally Posted by Mike@GTM View Post
The OP isn't the person we were communicating with. We were talking to Miguel, who doesn't have the slightest foreign accent.

As far as how we choose to conduct our business, we used to be in a different facility with a cash register, showroom, etc. We've moved away from that business model and mainly do R&D and manufacturing. We don't even have a sign on our building because we got tired of all the tire kickers wasting our time.
I have



interest in getting involved in any of the GTM vs shop XYZ threads.

It sounds like something got lost in translation, perhaps between employees of powerAXEL, and through no fault of yours. It is really irrelevant to me. All I care about is making sure the guys that are valuable contributors to the site don't get dragged into the mud-slinging and get punished.
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Old 03-06-2012, 09:00 PM   #40 (permalink)
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You spelled "AXLE" wrong, unless we're talking about figure skating...
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Old 03-06-2012, 09:03 PM   #41 (permalink)
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Damn I was mislead by the title alone - until I read what was going on in this thread.

Could have been an easy miscommunication.
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Old 03-06-2012, 09:04 PM   #42 (permalink)
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Honestly coming on to a Z forum where GTM is highly respected and saying they treat customers badly is not mature.

Edit: this company is just trying step on GTM's toes and negatively influence the forum:
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Old 03-06-2012, 09:09 PM   #43 (permalink)
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Quote:
Originally Posted by Mike@GTM View Post
I beg your pardon? At no time did we ever swear at you or any of your employees. We conduct ourselves professionally thank you very much.

Now, your employee Miguel called us on Friday asking if we had HKS spark plugs on the shelf. We said that we do...still do, in fact.

Later in the day, you called again asking to start a dealer account with us so that you can get a discount on those spark plugs. We told you that you can fill out a dealer application on our website and e-mail it to us.

You called again asking if you could drop off the dealer application in person. At that time, things were looking pretty hectic here and I told you I'd have to call you back and see if we'd be available to talk to you when you came in. I checked our schedule, and we had a lot going on. I called you back and told you that unfortunately, we are simply too backed up with work to give you the attention we like to give our dealers and that it would be best if you e-mail the dealer application to us.

You called again and talked to Sam. I overheard him telling you that we are not set up for Will Call and that for quickest turn around time, that you would be better served purchasing on the website.

At 5:30pm or so, Miguel and another guy show up here. He asked about buying the HKS spark plugs. Since I overheard Sam telling him specifically, that we are not setup for Will Call, I was very confused...especially after I already told him that it wasn't a good day to come by. Sam came out and told him that our shipping guy was in the middle of putting a kit together that needed to ship today before close of business. He also told him "I don't understand why you are here after the conversations we had on the phone."

Excuse me if I missed the part where we told you to "frak off". Because we didn't and we were not rude either. We were 100% straight up with you. For you to join this site with the sole intention of trying to discredit us for not selling you a set of spark plugs is ridiculous at best.

I regret to inform you that the world does not revolve around you and poor planning on your part does not constitute an emergency on ours.
Glad to see Mike chimed in, I'm going to put this thread to bed since it looks like no further productive discussion will be had, other than members bashing OP for not being as gifted with the English language as others.
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