Does this look like a manufacture defect?

theDreamer · 07-14-2014, 01:30 PM

Quote:

Originally Posted by YamahaR6

Thanks for all the suggestions.

Basically this is the train:

1. Retailer - Deny
2. North America Distributor - Deny
3. Head office - No response.

Actually the North America Distributor gave me an option. You can purchase another set at a discount price to replace the entire unit. The discount offered is 35%. So it's just $1100.00!!! What a deal!

Sigh~.....

Might be time to start trying to go up the corporate ladder for a real response. A discount is not a solution when the product is not up to par, especially for what you pay, this is not a $10 item you can just simply replace with anything.

Another option if they all start to stall you out, social media. It is a last resort to allow the companies time to fix the solution, but a social media blast (FB, twitter, etc) can do wonders.

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