Thanks for all the suggestions.
Basically this is the train:
1. Retailer - Deny
2. North America Distributor - Deny
3. Head office - No response.
Actually the North America Distributor gave me an option. You can purchase another set at a discount price to replace the entire unit. The discount offered is 35%. So it's just $1100.00!!! What a deal!
Sigh~.....
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