Whats up with the yelp reviews on GTM Motorsports?

EndyKwon · 06-25-2013, 05:30 AM

Gt Motorsports - Rancho Cucamonga, CA
The reviews are all terrible for some odd reason..

G37sHKS · 06-25-2013, 06:36 AM

Well..I heard bad reviews about GTM but hey. i think they moved on and start taking care of customers.

Im very blessed with Mike@GTM. He helped me to pick what i need for my goal and he's so friendly. Hell, he even saved me from few grand by recommending what "I" need..

Matter of fact, those bad reviews are since 2010/2011, we are in mid 2013

theDreamer · 06-25-2013, 07:22 AM

Yelp & car service companies never seem to do well, Stillen has 2 glowing reviews & 2 horrible reviews on their yelp page.
I would say take any review, even on this forum, with a grain of salt. Do your own research and determine what you need.

ElVee · 06-25-2013, 08:39 AM

It's an unfortunate thing that most people don't really give good reviews when they have a good experience, but anyone with a bad experience is ready and willing to dump that baggage out at any chance they get with everyone else, even if they're just wrong.

That's not to say those bad reviews are wrong or to ignore them, but there is definitely a lot of interpretation that needs to happen.

And, if at all possible, leave good reviews for places you like. Just like you looking for good shops, many people judge a business by their Yelp score alone...

Chuck33079 · 06-25-2013, 08:54 AM

Yeah, yelp is really more of a place people go to vent their side of an issue, or just bash them for other reasons. There's no vetting process to make sure they're not full of ****.

seymore4 · 06-25-2013, 10:09 AM

Another thing to keep in mind is that the company can't pull the sponsor card and get bad reviews deleted off yelp like they can on the forums...

theDreamer · 06-25-2013, 10:10 AM

Quote:

Originally Posted by seymore4

Another thing to keep in mind is that the company can't pull the sponsor card and get bad reviews deleted off yelp like they can on the forums...

Actually companies can get reviews deleted off yelp very easily.
You see it all the time, and backlash about it many times.

DEpointfive0 · 06-25-2013, 10:14 AM

Quote:

Originally Posted by theDreamer

Actually companies can get reviews deleted off yelp very easily.
You see it all the time, and backlash about it many times.

Yelp is like the BBB, you pay to get bad reviews taken off. And sometimes if the place is big, then they get bad reviews, Yelp tells the company that they need "x" amount of money to keep it clean. If you don't pay "x", they take the good reviews down, and leave all the crappy ones

seymore4 · 06-25-2013, 10:26 AM

Quote:

Originally Posted by DEpointfive0

Yelp is like the BBB, you pay to get bad reviews taken off. And sometimes if the place is big, then they get bad reviews, Yelp tells the company that they need "x" amount of money to keep it clean. If you don't pay "x", they take the good reviews down, and leave all the crappy ones

Didn't know that. Really sucks how they all do business, like a perpetual scam hustling the customers. I can't even count how many theads I've seen magically disappear off the forums over the years.. my350z is notorious for it. Delete the thread then ban the member that started it... SMH

I know 3 people personally, including myself who had bad experiences with GTM, and I will never do business with them again.

forza370z · 06-25-2013, 10:51 AM

Quote:

Originally Posted by DEpointfive0

Yelp is like the BBB, you pay to get bad reviews taken off. And sometimes if the place is big, then they get bad reviews, Yelp tells the company that they need "x" amount of money to keep it clean. If you don't pay "x", they take the good reviews down, and leave all the crappy ones

WTF?! I will have to give Yelp a bad review!!!

( Click to show/hide )

SPOHN · 06-25-2013, 05:44 PM

Oh my lord. Two to three years old and you felt you should start a thread on this. You seem to know enough about GTM to post this here. So you should know about ALL there great success too. Which is a lot.

axmea? · 06-26-2013, 12:58 AM

Not sure what your intentions are. Are your seriously considering? If simply raising the issue, Yelp is not the end all be all. You have BBB as well. Maybe Angie's List idk. In addition, lot's of members here on the forum have GTM. PM them for some real life feedback. Also, you're in L.A. if you are really serious about GTM, drive out to Ontario at their shop and ask customers. Me, I only use yelp for food.

COSMO · 06-26-2013, 06:03 PM

I cant say enough about gtm but on the flip side I worry about their customer service going down due to them being so busy all of the time working on new project in stuff. The only people I have ever spoken with there are Sam, Mike and Pablo so Iam hoping they will hire people in the near future so they will be able to take of their future customer who have vested in their company.. They already have almost 100 in their group buy for the new turbo setup they came out with and those people will need support in such... My car is almost setup and I hate calling them when I have a question but I have no choice and sam is getting harder and harder to reach....

Chuck33079 · 06-26-2013, 06:38 PM

Quote:

Originally Posted by cosmogirl

I cant say enough about gtm but on the flip side I worry about their customer service going down due to them being so busy all of the time working on new project in stuff. The only people I have ever spoken with there are Sam, Mike and Pablo so Iam hoping they will hire people in the near future so they will be able to take of their future customer who have vested in their company.. They already have almost 100 in their group buy for the new turbo setup they came out with and those people will need support in such... My car is almost setup and I hate calling them when I have a question but I have no choice and sam is getting harder and harder to reach....

Yeah, they need a couple more guys there. Phone is the only way to get in touch with them, and it can be hit and miss sometimes. I'm glad that the shop I had install my kit had done enough of them to be able to answer my questions. GTM's a good bunch of guys, and they make good stuff, but their communications are sometimes inadequate.

W.O.W. 370Z · 06-26-2013, 06:44 PM

Random asian guy driving a base 370z 7at posting 2-3 year old yelp reviews on gtm...

Hmmmm....

Sent from my SGH-I317 using Tapatalk 2

06-25-2013, 05:30 AM	#1 (permalink)
EndyKwon Enthusiast Member Join Date: Jan 2012 Location: Los Angeles Posts: 431 Drives: '11 BSilver Base 7AT Rep Power: 14	Whats up with the yelp reviews on GTM Motorsports? Gt Motorsports - Rancho Cucamonga, CA The reviews are all terrible for some odd reason..

06-25-2013, 06:36 AM	#2 (permalink)
G37sHKS A True Z Fanatic Join Date: Feb 2010 Location: Dubai Posts: 1,183 Drives: 09 G37S Coupe 7AT Rep Power: 21	Well..I heard bad reviews about GTM but hey. i think they moved on and start taking care of customers. Im very blessed with Mike@GTM. He helped me to pick what i need for my goal and he's so friendly. Hell, he even saved me from few grand by recommending what "I" need.. Matter of fact, those bad reviews are since 2010/2011, we are in mid 2013 __________________ G37 BUILD UNDER CONSTRUCTION

06-25-2013, 07:22 AM	#3 (permalink)
theDreamer A True Z Fanatic Join Date: Feb 2009 Location: Texas Posts: 30,879 Drives: 370z Rep Power: 4211	Yelp & car service companies never seem to do well, Stillen has 2 glowing reviews & 2 horrible reviews on their yelp page. I would say take any review, even on this forum, with a grain of salt. Do your own research and determine what you need. olddudesrule likes this. __________________ theDreamer's Z // Fast Intentions // Uprev // GTM // HKS // TEIN theDreamer's Silvia // URAS // GREDDY Houston Zs // Facebook // Twitter // Instagram

06-25-2013, 08:39 AM	#4 (permalink)
ElVee Track Member Join Date: Mar 2013 Location: Iowa Posts: 750 Drives: 13 370z 7at t+s grey Rep Power: 17	It's an unfortunate thing that most people don't really give good reviews when they have a good experience, but anyone with a bad experience is ready and willing to dump that baggage out at any chance they get with everyone else, even if they're just wrong. That's not to say those bad reviews are wrong or to ignore them, but there is definitely a lot of interpretation that needs to happen. And, if at all possible, leave good reviews for places you like. Just like you looking for good shops, many people judge a business by their Yelp score alone... 1st likes this.

06-25-2013, 08:54 AM	#5 (permalink)
Chuck33079 A True Z Fanatic Join Date: Nov 2011 Location: Houston Posts: 12,265 Drives: 2011 370ztt Rep Power: 29539	Yeah, yelp is really more of a place people go to vent their side of an issue, or just bash them for other reasons. There's no vetting process to make sure they're not full of ****. __________________ 2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

06-25-2013, 10:09 AM	#6 (permalink)
seymore4 Track Member Join Date: Nov 2010 Location: West coast Age: 42 Posts: 560 Drives: 2010 nismo Rep Power: 6727	Another thing to keep in mind is that the company can't pull the sponsor card and get bad reviews deleted off yelp like they can on the forums...

06-25-2013, 05:44 PM	#11 (permalink)
SPOHN A True Z Fanatic Join Date: Feb 2010 Location: Covington, GA Age: 46 Posts: 14,844 Drives: Waiting on next Z Rep Power: 222	Oh my lord. Two to three years old and you felt you should start a thread on this. You seem to know enough about GTM to post this here. So you should know about ALL there great success too. Which is a lot. axmea? likes this. __________________

06-26-2013, 12:58 AM	#12 (permalink)
axmea? A True Z Fanatic Join Date: Apr 2012 Location: SoCal Posts: 6,243 Drives: WELL ZED PW 6MT Rep Power: 53242	Not sure what your intentions are. Are your seriously considering? If simply raising the issue, Yelp is not the end all be all. You have BBB as well. Maybe Angie's List idk. In addition, lot's of members here on the forum have GTM. PM them for some real life feedback. Also, you're in L.A. if you are really serious about GTM, drive out to Ontario at their shop and ask customers. Me, I only use yelp for food. __________________ >MyZ's Album< NISMO Convert/ECUTEK/Takeda CAI/F.I. HFC NR CB Carbon/F.I. 34 Row Oil Cooler/4.08 Final Drive /Powertrix+Swifts/Hotchkis/SPL/Whiteline/TWM/Zoom Engineering/EVO-R/AeroJacket Vented CF Fenders + CF Spoiler/Avant Garde-WORK/NST/Morimoto Halo/STi Clear Lenses/Carbon Signal Automotive/RJM Performance/ZSpeed Clutch Flywheel CSC delete

06-26-2013, 06:03 PM	#13 (permalink)
COSMO A True Z Fanatic Join Date: Dec 2012 Location: FL Posts: 1,816 Drives: 2012 Touring GTM TT Rep Power: 20	I cant say enough about gtm but on the flip side I worry about their customer service going down due to them being so busy all of the time working on new project in stuff. The only people I have ever spoken with there are Sam, Mike and Pablo so Iam hoping they will hire people in the near future so they will be able to take of their future customer who have vested in their company.. They already have almost 100 in their group buy for the new turbo setup they came out with and those people will need support in such... My car is almost setup and I hate calling them when I have a question but I have no choice and sam is getting harder and harder to reach.... GaleForce likes this.

06-26-2013, 06:44 PM	#15 (permalink)
W.O.W. 370Z A True Z Fanatic Join Date: Mar 2010 Location: Miami Posts: 1,757 Drives: 2010 Touring Sport Z Rep Power: 20	Random asian guy driving a base 370z 7at posting 2-3 year old yelp reviews on gtm... Hmmmm.... Sent from my SGH-I317 using Tapatalk 2

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