GTM Performance Engineering: MHI Twin Turbo Official Release

COSMO · 08-07-2013, 02:43 PM

Alright mike since you have finally decided you untuck your tail from between your legs lets get the facts straight.

1. My car was never boosting at 40 psi because it is not possible. That you should already know but I understand your a desk and phone guy.
2. I never complained about the pricing because sam had discounted the other items I purchased besides my TT kit and I was hoping he would do the same for an exhaust.
3. You have blown me off on the phone when my drivers side turbo came shipped Unclocked which too me a lot longer to do the install and making me have to fab a part to make it work. I was just trying to figure out why things were not lining up and you swore it wasn't gtm's fault when in fact it was.
4. I called and spoke to you about a meth kit because you guys went about installing it into the intake ports instead of the intake tubes and before I ordered I wanted more info on that. Again you blew me off and I heard nothing.
5. 5 years ago I spent over 10k on a built motor from your company and with what I have spent currently on my 370z Iam over 20k.
6. I ordered your 3 inch down pipes about you assured me it would bolt up to any 2.5 exhaust and later I found that was not true and had to have a reducer welded in to make it fit. That's why I have been sending emails and calling about your 3' exhaust.

So if your asking me why I not so happy with your place of business it is because I have invested in your company over the past 5 years only to be blown off and disrespected in the process. You can get on here and act like the perfect business but the fact is after money is spent with gtm customer service go downhill. I know I don't speak for everyone here and but business relationship started good with you guys too at the beginning. The truth is you guys are getting Too big for your own good and customer support is lacking. You guys have way too many things going on when you cant even keep up with your existing items your selling. What does that say? Sugar coat it anyway you like mike but there are the facts.
Good luck to your 100+ people who ordered the kit who will need customer support..

Quote:

Originally Posted by Mike@GTM

Harry,

You are being very disrespectful and certainly do not know us well enough to be making that kind of statement. We have been very courteous to you and professional with you throughout all our business transactions. We are not "blowing you off" as you describe. Every time you call, we answer. Every time you had a request on anything, we reply to you. We are in the business of selling parts and taking care of customers. Why would we blow you off?

When you bought a Blitz boost controller online from another vendor and you were hitting 40psi of boost, you thought it was defective and bought another one from yet another online vendor. Then, when it did the same thing, you called us up and Sam walked you through installing it correctly. We helped you with a part that you didn't even buy from us and you have the nerve to imply that we have poor customer service? Really?

When you called to get our exhaust and complained about the price and the lead time, I told you that we are going to be getting our mandrel bender up and running and will be able to offer our exhaust to you at a better price with a faster turnaround. I told you that when we get it up and running that I would get in touch with you to let you know. You would call up every couple weeks asking the same question. I mean, I can only tolerate being a broken record for so long.

When you asked me about the meth kit, it was late in the afternoon on a Friday and I had an instruction manual that I needed to finish up for a customer and I explained to you that I needed to get that done. I also told you that you can purchase the kit from our website and it would be faster for you to do it that way rather than having me put a quote together for you. Considering that you are perfectly capable of purchasing two Blitz boost controllers from other vendors online, I honestly don't know what is holding you back from purchasing the methanol kit from our website.

Our customer support is unparalleled in this industry and there is always someone to talk to when you call and we are just a phone call away. If we don't meet your standards, I'm sorry. There is only so much we can do.

Ultimately, this is a thread about our new turbo kit and this isn't really the place for this sort of discussion. If you want to continue, please start a different thread.

-Mike

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