stillen supercharger to vsr top mounted turbo

Hermitns

Well, that works if you're a big company, and it's what you strive to do if you are a small company but if the labor force can't meet the demand you either pick and choose the work you do (ie bigger profit per manhour keeps the bills paid and the door open), hire new mechanics which requires training and oversight (don't want the new "kid" doing a twin turbo install that explodes on the dyno) or offer a refund to the customer. We don't know if there was ever a time frame for delivery offered. If so, then maybe he can sue otherwise unless we know the content of the discussions between them we can only speculate. This "customer is always right" concept is what every business owner wants to achieve and keep his reputation at a respectable level, however it is this SAME philosophy that costs big stores (Walmart, Home depot, Lowes etc.) millions of dollars each year. Scammers, scavengers and outright thieves bring stolen, used or other illgotten items back for refunds they never purchased in the first place so there's a downside to that theory as well. Seems from initial posts, S&R (now VSR) stated it would be a while as he posted he'd be waiting six months. I don't think someone would ship out an order piecemeal however there are weight/size limits on shipped items vs. shipping charges. There were probably multiple packages sent and FedEx or UPS seperated them in transit....or worse, the freight company had an accident (being a driver, I can tell you of NUMEROUS FedEx wrecks/fires where the freight was a total loss). All that being said, the options known are between the customer and supplier, we can only speculate.
very first post on 2/20/13
ok so got word from vsr motorsports that my tuner kit is almost rdy to be shipped.
so it appears he has a legit beef.
4/16
am waiting on vsr motorsports me and my tuner are rdy
last i talked to them they were getting everything powder coated black to match the car..
also its the tuner kit that i am getting and as of right now i paid just a little under 6k for the tuner kit and powder coating

2 months later...waiting on powder coating and SAVED 3k by choosing install himself (shop labor profit)
5/15
was told the kit was going to be shipped out last Thursday
No tracking number yet , last payment was not taken from my account and I'm on a time line
Not looking good I may have to cancel I will give them til may23 after that I am canceling

Ps I would respect it more if I was told it will be say 4 months then to keep hearing it will be shipped out by the end of the week since march

this should have been the cutoff point and arrange for a return of funds. if the shop repeatedly stated the kit would ship by weeks end and each week they don't accomplish this then either there should have been financial compensation (cost reduction) or complete refund with explanation.

I'm not raining on this guys parade by any means...I had scheduling problems with S&R myself for the uprev. My point is....how many stillen Zs have you seen, how many GTMs and how many VSRs.
If VSR wanted to go about this for out the door kits, they'd have done it like F.I. and put together several kits and posted it as ready to ship. It looks to me like 370 requested something VSR doesn't do