stillen supercharger to vsr top mounted turbo

elperuano

Seriously good luck. U r a very patient man. Half a year for parts? I've seen buildings constructed from the ground up in that time. And then to get half a box. Must have been a huge disappointment. You must be getting a bunch of stuff from them besides the turbo kit.

Hermitns

As to VSR, went by their shop Saturday, all makes and models inside for work. 911 with the motor out, 370z top mount sitting at the door (finished product looks excellent), numerous subies, corvette, 68 coronet... You get the idea. This is a small shop trying to provide service to a variety of cars. If you want a product made when you order it you'll have to wait. If you want an instock off the shelf kit go somewhere else . It's that easy

elperuano

Hermitns

not trying to be a prick, I'm just straight forward. I'm sure they make their money off installs and not so much out the door products, with a small crew doing installs, tunes and dyno runs, the financial interest to piece together a kit and send it out probably falls to a lower level. Example, when they installed my uprev, some guy came in wanting a car "done" for his kid. I think it was a B body with all new late model hemi drivetrain and I didn't heay ANY talk of cost. When you run a business, you want to make every customer happy but you MUST do the jobs that pay the biggest profit first to keep the doors open and the mechanics paid. That's all I'm really saying.

theDreamer

WRONG!!
This idea is why shops fail, you do not ever do this. Business 101 is make every customer happy, and if you fail to do so then make it right ASAP. Can you prioritize a little with a customer dropping 10x the amount of another guy, sure because he may need special equipment or extra time from a certain shop tech, and more time management is needed for a larger build. This does not mean you throw other customers to the side and neglect them.

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Hermitns

Well, that works if you're a big company, and it's what you strive to do if you are a small company but if the labor force can't meet the demand you either pick and choose the work you do (ie bigger profit per manhour keeps the bills paid and the door open), hire new mechanics which requires training and oversight (don't want the new "kid" doing a twin turbo install that explodes on the dyno) or offer a refund to the customer. We don't know if there was ever a time frame for delivery offered. If so, then maybe he can sue otherwise unless we know the content of the discussions between them we can only speculate. This "customer is always right" concept is what every business owner wants to achieve and keep his reputation at a respectable level, however it is this SAME philosophy that costs big stores (Walmart, Home depot, Lowes etc.) millions of dollars each year. Scammers, scavengers and outright thieves bring stolen, used or other illgotten items back for refunds they never purchased in the first place so there's a downside to that theory as well. Seems from initial posts, S&R (now VSR) stated it would be a while as he posted he'd be waiting six months. I don't think someone would ship out an order piecemeal however there are weight/size limits on shipped items vs. shipping charges. There were probably multiple packages sent and FedEx or UPS seperated them in transit....or worse, the freight company had an accident (being a driver, I can tell you of NUMEROUS FedEx wrecks/fires where the freight was a total loss). All that being said, the options known are between the customer and supplier, we can only speculate.
very first post on 2/20/13
ok so got word from vsr motorsports that my tuner kit is almost rdy to be shipped.
so it appears he has a legit beef.
4/16
am waiting on vsr motorsports me and my tuner are rdy
last i talked to them they were getting everything powder coated black to match the car..
also its the tuner kit that i am getting and as of right now i paid just a little under 6k for the tuner kit and powder coating

2 months later...waiting on powder coating and SAVED 3k by choosing install himself (shop labor profit)
5/15
was told the kit was going to be shipped out last Thursday
No tracking number yet , last payment was not taken from my account and I'm on a time line
Not looking good I may have to cancel I will give them til may23 after that I am canceling

Ps I would respect it more if I was told it will be say 4 months then to keep hearing it will be shipped out by the end of the week since march

this should have been the cutoff point and arrange for a return of funds. if the shop repeatedly stated the kit would ship by weeks end and each week they don't accomplish this then either there should have been financial compensation (cost reduction) or complete refund with explanation.

I'm not raining on this guys parade by any means...I had scheduling problems with S&R myself for the uprev. My point is....how many stillen Zs have you seen, how many GTMs and how many VSRs.
If VSR wanted to go about this for out the door kits, they'd have done it like F.I. and put together several kits and posted it as ready to ship. It looks to me like 370 requested something VSR doesn't do

Chuck33079

He has been waiting. Almost six months. And he got a few pipes. I'd say he has a right to be pissed, no matter what some guy on the internet who went by the shop and saw they had cool cars says.

__________________
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Hermitns

Just making a point here chuck. As for "cool cars" I bet I've seen more and rarer in my 50 years than you have. Grew up in Detroit, Dads daily driver was a 64 GTO that was balanced and blueprinted by Delorean, street raced and drag strip until Chevy put big money into the 427 factory teams. Ever seen an original 53 vette with the FACTORY V-8 vin experimental #004. etc etc.
you want something now, get it off the shelf, you want something the shop doesn't usually do? You gotta wait. Or cancel your order and go the way "everyone else" has. Then you can be a "me-too" at the car shows.

Chuck33079

Your point was completely wrong. Congratulations, you've seen a lot of cars. You're my hero. The shop didn't offer this as a custom build. It's a kit. They took his money and gave him nothing for six months. In no world is this ok. And you come in here trying to say it's ok because they make more money on other builds, so the OP can get his kit whenever they get around to it?

__________________
2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

Hermitns

The point of the cars listing is that you chose to jab me because I saw "cool cars". Where do you see in ANY of the posts that VSR offered it as a mailorder kit? Someone in the thread stated VSR only does IN HOUSE INSTALLS and asked about the cost of auto shipping. AGAIN, without knowing the content of the calls between them we can only speculate. As for your ASSUMPTION "it's a kit"
read the following completely...in the last paragraph it CLEARLY STATES THIS IS EXCLUSIVELY IN HOUSE BUILD. ANYTHING related to this thread and customer service is between VSR and 370 ONLY regardless of what anyone believes about business 101 or customer service.

S&R 350z / 370z / G35 / G37 HR Single Turbo Kit

Thank you very much

elperuano

not one of these guys that seems he needs to prove something on the intranet...