S&R

ANMVQ · 08-17-2012, 01:54 PM

Ok So here goes, Everyone on here knows I'm trying to squeeze more HP out of my Stillen kit, An some ideas where tossed around about moving the MAF's but I decided to stay with their location upgrade them and make the intake bigger. Because the car was down for the SC anyway, I did not have an issue with sending the intake out to be traced if need be. So the only thing was finding someone to do it, Because I have no on local to me I had to depend on someone out of state to complete the FAB job.

Honestly they where not my first choice Motion Lab and Alex was,. but there where in the middle of a move and could not do it for me by the date I needed it by. So I poked around here saw S&R's work on the single turbo for us looked at there work and decided to give them a call( All most two weeks ago), So I put a call in spoke to the sales guy , Told him about my project, He was helpful asked for my name and phone # and said he had to talk to his FAB guys and see what it would cost and how long, He also told me he was familiar with the Stillen kit and new the intake piece I was talking about. So I gave him my # and waited for the call . . ..He called my back about 20 mins later( last time he ever called me) Told me they could do it , It would be a one day turn around and would be about $75-100. I said ok Cool, I have it shipped to you ASAP( They did need it to trace).. That was one the 6th, I spent $$$ on two air and had it to them by Thursday the 9th. I called him back on Tuesday and gave him the trax # of the package. I also tracked it on my own, Saw it was delivered and singed for , Waited a few hours and did not get a call saying" hey man it here, we got it" ,So I called him and he tells me they have it and they will start on it .. I wait till the following Monday( 2 days) no call from them on Friday( Should have been done) . So Monday I call and ask hey what's going on everything going ok,?. He says "NO" we need to order the material?? I'm like UM?? Really, He says "OH we did not know this was a cast piece so we have to order the cast material"?? (UM WHY, can't you just make a aluminum one like everyone else?) And they have to talk again to the FAB guy and get me a price and he'll call me back today....?? Another day goes by no call, I call again on Wednesday and ask what's going on, "UM Still no materials and no price yet ",So they have had my intake for 5 days now and done nothing with it, UM OK?? So he tells me he will call me back with a price and update on the parts they ordered today.. Wednesday goes by no call, I'm really getting tired of this my car is going back together the end of the week, and I have NO intake.. ok So I called again on Thursday and say" what's up man what are we doing with intake , Just send it back forget man".. . He says " OH UM where almost done with it and we can OVN back to you, Cause I know you needed it", I'm thinking OK, finally I can relax now.. So here's where it gets REAL fun, He says" Ok we are almost all set and its.........$394 ", I instant flip out ,What the hell you talking about you told me $75-100, NOT $400, He say's " OH well that was a estimate, you know around $75-100 but not the price", I'm like "ok I understand that but $75-100 is no where near $394, Don't you think you should have called me( Hell even once) and said hey man this is more than I thought and told me that price" Cause I would have said "NO THANX" and shipped it back," Or HECK even the one time he called me back WAY BACK 10 days ago, An said yea that would be around 3-350 or so I wouldn't have even sent to them.. So I argue and the price magically comes down to $194, At this point I just need the damn thing back, So I say ok cool, He tells me he will call me back after they box it up and get my CC # for payment so they can OVN it back to me. That was yesterday at 11am or so, I called them today no answer and the VM is full, Really full??? So I called Stillen and bought I replacement one, Screw it I'm out the $40 I paid to ship it to them 2 day AIR and the $195 I had to pay for a new one and 2nd day air to me. I don't even want to bother and argue with them to send "MY INTAKE BACK" Funny thing was is Kellyfields was going to take a ride over there for me and they where going to measure the pipe after the SC incase I did decide to move the MAF's. No NOW, I will never call them for anything..

Here is my thoughts. They want to keep it , Why who knows but still till this minute 253pm NO CALL.. Nice way to do business,

MyKindaGuise · 08-17-2012, 02:09 PM

Thanks for posting...This thread sure is a mild turnoff from a business point of view. No one needs that kind of hassle for the money we all shell out to these vendors.

falconfixer · 08-17-2012, 02:49 PM

This sux to hear. It seems like you can't catch a break lately.

ANMVQ · 08-17-2012, 03:17 PM

Quote:

Originally Posted by falconfixer

This sux to hear. It seems like you can't catch a break lately.

No I can not, LOL kinda PIA, LOL

Mr.Squeeze · 08-17-2012, 11:16 PM

This sucks get I hope you get what you paid for and they send you your bigger intake. There is nothing worse than horrible customer service not returning phone calls etc.

XwChriswX · 08-18-2012, 01:11 AM

Have you tried sending them a PM here to the Forum rep?

http://www.the370z.com/members/srperformance.html

blackonorange · 08-18-2012, 06:25 AM

I hate vendors like that

jezeka777 · 08-18-2012, 07:36 AM

Damn! I was really hoping to see a beast out of that Stillen kit.

G37Sam · 08-18-2012, 08:26 AM

They're a vendor on here hopefully they'll make it right if they care about their reputation.

Neo187H · 08-18-2012, 09:20 AM

Kind of unrelated but what made you turn to Motion Lab in the first place? They are great to deal with but I was under the impression that they are a smaller local shop, didn't realize they had the reputation to be known in the North East already.

XwChriswX · 08-18-2012, 10:58 AM

I'd wait to hear the Shops side of the story before weighing against them, we don't know what was going on there. And they haven't responded yet, so hold off on the Vendor bashing.

Red__Zed · 08-18-2012, 11:10 AM

Always a bummer to hear.

Glokwork · 08-18-2012, 01:29 PM

I hope this isn't the case and there is more to this story we haven't heard. I'm very close to dropping every dime I have at S & R

SRperformance · 08-18-2012, 03:35 PM

I would like to start off by apologizing for the lack of communication of my new sales person. I saw your intake come in and asked him about it and he said I got it. Our fab guy has been super busy. Plus we are moving to a new 15000sqft facility so whole shop is upside down. Again there are no excuses and I admit fault here. There will be no charge for your intake.
You can ask Tim & Mike I'm a straight shooter and for now on just deal with me I'm the owner Bobby. I will deal with my salesperson. Again I'm Sorry

Neo187H · 08-18-2012, 04:53 PM

Impressive, easily the best response I have seen from a vendor in relation to customer issues posted on this forum.

08-17-2012, 01:54 PM	#1 (permalink)
ANMVQ A True Z Fanatic Join Date: Mar 2011 Location: Framingham MA Posts: 2,732 Drives: 2014 Q50 AWD Rep Power: 19	S&R Ok So here goes, Everyone on here knows I'm trying to squeeze more HP out of my Stillen kit, An some ideas where tossed around about moving the MAF's but I decided to stay with their location upgrade them and make the intake bigger. Because the car was down for the SC anyway, I did not have an issue with sending the intake out to be traced if need be. So the only thing was finding someone to do it, Because I have no on local to me I had to depend on someone out of state to complete the FAB job. Honestly they where not my first choice Motion Lab and Alex was,. but there where in the middle of a move and could not do it for me by the date I needed it by. So I poked around here saw S&R's work on the single turbo for us looked at there work and decided to give them a call( All most two weeks ago), So I put a call in spoke to the sales guy , Told him about my project, He was helpful asked for my name and phone # and said he had to talk to his FAB guys and see what it would cost and how long, He also told me he was familiar with the Stillen kit and new the intake piece I was talking about. So I gave him my # and waited for the call . . ..He called my back about 20 mins later( last time he ever called me) Told me they could do it , It would be a one day turn around and would be about $75-100. I said ok Cool, I have it shipped to you ASAP( They did need it to trace).. That was one the 6th, I spent $$$ on two air and had it to them by Thursday the 9th. I called him back on Tuesday and gave him the trax # of the package. I also tracked it on my own, Saw it was delivered and singed for , Waited a few hours and did not get a call saying" hey man it here, we got it" ,So I called him and he tells me they have it and they will start on it .. I wait till the following Monday( 2 days) no call from them on Friday( Should have been done) . So Monday I call and ask hey what's going on everything going ok,?. He says "NO" we need to order the material?? I'm like UM?? Really, He says "OH we did not know this was a cast piece so we have to order the cast material"?? (UM WHY, can't you just make a aluminum one like everyone else?) And they have to talk again to the FAB guy and get me a price and he'll call me back today....?? Another day goes by no call, I call again on Wednesday and ask what's going on, "UM Still no materials and no price yet ",So they have had my intake for 5 days now and done nothing with it, UM OK?? So he tells me he will call me back with a price and update on the parts they ordered today.. Wednesday goes by no call, I'm really getting tired of this my car is going back together the end of the week, and I have NO intake.. ok So I called again on Thursday and say" what's up man what are we doing with intake , Just send it back forget man".. . He says " OH UM where almost done with it and we can OVN back to you, Cause I know you needed it", I'm thinking OK, finally I can relax now.. So here's where it gets REAL fun, He says" Ok we are almost all set and its.........$394 ", I instant flip out ,What the hell you talking about you told me $75-100, NOT $400, He say's " OH well that was a estimate, you know around $75-100 but not the price", I'm like "ok I understand that but $75-100 is no where near $394, Don't you think you should have called me( Hell even once) and said hey man this is more than I thought and told me that price" Cause I would have said "NO THANX" and shipped it back," Or HECK even the one time he called me back WAY BACK 10 days ago, An said yea that would be around 3-350 or so I wouldn't have even sent to them.. So I argue and the price magically comes down to $194, At this point I just need the damn thing back, So I say ok cool, He tells me he will call me back after they box it up and get my CC # for payment so they can OVN it back to me. That was yesterday at 11am or so, I called them today no answer and the VM is full, Really full??? So I called Stillen and bought I replacement one, Screw it I'm out the $40 I paid to ship it to them 2 day AIR and the $195 I had to pay for a new one and 2nd day air to me. I don't even want to bother and argue with them to send "MY INTAKE BACK" Funny thing was is Kellyfields was going to take a ride over there for me and they where going to measure the pipe after the SC incase I did decide to move the MAF's. No NOW, I will never call them for anything.. Here is my thoughts. They want to keep it , Why who knows but still till this minute 253pm NO CALL.. Nice way to do business, __________________ 14 Q50 AWD, ARK, ECUTEK (SEB), Takda,

08-17-2012, 02:09 PM	#2 (permalink)
MyKindaGuise A True Z Fanatic Join Date: Feb 2012 Location: Pennsylvania Posts: 2,029 Drives: 11' 370z Sprt M6 Rep Power: 19	Thanks for posting...This thread sure is a mild turnoff from a business point of view. No one needs that kind of hassle for the money we all shell out to these vendors. __________________ \|445whp398tq\| \|BW S259 Turbo\|3" Downpipe\Exhaust\|ID1000\|AeroMotive\|Tial\|EcuTek\|BC BR\|S0-4\|MaffFab\| MKGs-Single-Turbo

08-17-2012, 11:16 PM	#5 (permalink)
Mr.Squeeze A True Z Fanatic Join Date: Aug 2010 Location: Keystone state Posts: 1,209 Drives: 2010 370z Rep Power: 20152	This sucks get I hope you get what you paid for and they send you your bigger intake. There is nothing worse than horrible customer service not returning phone calls etc. __________________ Driven Motorsports Single Turbo 7675 T4 1.32 A/R 995WHP 780TQ

08-18-2012, 01:11 AM	#6 (permalink)
XwChriswX WFLYIDNNE Join Date: Jul 2009 Location: In The Fastlane Posts: 50,648 Drives: 02 GDB WRX Rep Power: 451	Have you tried sending them a PM here to the Forum rep? http://www.the370z.com/members/srperformance.html __________________ Bonnie - Stage 2, Audio build coming this fall! R.I.P. Abby 3/29/10 - 3/30/14

08-18-2012, 08:26 AM	#9 (permalink)
G37Sam A True Z Fanatic Join Date: Dec 2008 Location: Dubai, UAE Posts: 1,507 Drives: RB'd G37 Rep Power: 20	They're a vendor on here hopefully they'll make it right if they care about their reputation. __________________ '14 Viper GTS '08 RB'd G37S - Sold

08-17-2012, 02:49 PM	#3 (permalink)
falconfixer Track Member Join Date: Feb 2012 Location: 10aC Posts: 978 Drives: Taco Rep Power: 76	This sux to hear. It seems like you can't catch a break lately.

08-18-2012, 06:25 AM	#7 (permalink)
blackonorange A True Z Fanatic Join Date: Jul 2011 Location: Saskatchewan Posts: 1,078 Drives: 09 370z Rep Power: 15	I hate vendors like that

08-18-2012, 07:36 AM	#8 (permalink)
jezeka777 Base Member Join Date: Nov 2011 Location: westbury ny Posts: 118 Drives: 2011 370z sport Rep Power: 13	Damn! I was really hoping to see a beast out of that Stillen kit.

08-18-2012, 09:20 AM	#10 (permalink)
Neo187H Enthusiast Member Join Date: Jan 2009 Location: Albany, NY Posts: 302 Drives: PW 370Z Rep Power: 16	Kind of unrelated but what made you turn to Motion Lab in the first place? They are great to deal with but I was under the impression that they are a smaller local shop, didn't realize they had the reputation to be known in the North East already.

08-18-2012, 10:58 AM	#11 (permalink)
XwChriswX WFLYIDNNE Join Date: Jul 2009 Location: In The Fastlane Posts: 50,648 Drives: 02 GDB WRX Rep Power: 451	I'd wait to hear the Shops side of the story before weighing against them, we don't know what was going on there. And they haven't responded yet, so hold off on the Vendor bashing. __________________ Bonnie - Stage 2, Audio build coming this fall! R.I.P. Abby 3/29/10 - 3/30/14

08-18-2012, 11:10 AM	#12 (permalink)
Red__Zed A True Z Fanatic Join Date: Jul 2010 Location: window seat Posts: 28,940 Drives: Mostly on two wheels Rep Power: 119	Always a bummer to hear.

08-18-2012, 01:29 PM	#13 (permalink)
Glokwork A True Z Fanatic Join Date: Jun 2011 Location: Roanoke, VA Posts: 2,657 Drives: 11 370Z MB 6MT Rep Power: 21	I hope this isn't the case and there is more to this story we haven't heard. I'm very close to dropping every dime I have at S & R __________________ Precision Turbo Tial Turbosmart Fast Intentions Seibon Prosport Advan AD08R HKS Hipermax IV Nismo Evo-R PW:JDM UpRev Pioneer Escort Volk CE28N Top Mount Single Turbo 551whp/482wtq@10psi Last edited by Glokwork; 08-18-2012 at 05:53 PM.

08-18-2012, 03:35 PM	#14 (permalink)
SRperformance Base Member Join Date: Jun 2012 Location: tampa Posts: 137 Drives: 2003 Z32 Rep Power: 12	I would like to start off by apologizing for the lack of communication of my new sales person. I saw your intake come in and asked him about it and he said I got it. Our fab guy has been super busy. Plus we are moving to a new 15000sqft facility so whole shop is upside down. Again there are no excuses and I admit fault here. There will be no charge for your intake. You can ask Tim & Mike I'm a straight shooter and for now on just deal with me I'm the owner Bobby. I will deal with my salesperson. Again I'm Sorry

08-18-2012, 04:53 PM	#15 (permalink)
Neo187H Enthusiast Member Join Date: Jan 2009 Location: Albany, NY Posts: 302 Drives: PW 370Z Rep Power: 16	Impressive, easily the best response I have seen from a vendor in relation to customer issues posted on this forum.