STILLEN 370Z Supercharger System - Announcement!!!

g37mobbin

got a dyno set up for tomorrow...after hearing two people do bad on this dyno. i am expecting the worse...so much drama in this thread. I am happy that my car is running fine but when i view this thread i am just SMH the whole time.

shumby

^^^ ?????

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Originally Posted by SAM@GTM
Engine detonation is not normal and it should never never happen, and whoever told that need to do something else for living .
Sam

weiboy718

he's huh"ing you when you said their kit has been out for nearly a year. fact is it's only been officially out since late June early July.

shumby

well their HP clanmes and test car is what i am talking about. Sorry i see i was a bit unclear

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Originally Posted by SAM@GTM
Engine detonation is not normal and it should never never happen, and whoever told that need to do something else for living .
Sam

370Zsteve

What are you doing in here Captain Canuck, lol

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SOLD MY Z MARCH 2018 - another Core OG moves on - new ride 2019 Z Corvette Grand Sport - no mods necessary but already have eyes on HFC and intakes LOL IT NEVER ENDS.

shumby

keeping it civil and too the facts

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Originally Posted by SAM@GTM
Engine detonation is not normal and it should never never happen, and whoever told that need to do something else for living .
Sam

MMC Racing

Has anyone checked the local hospitals? I hope Kyle is ok - we just haven't heard from him in so long, I'm concerned.

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2014 F150 Raptor, 2014 Mazda 3, 2015 Nissan GT-R

Neo187H

Come on its only been a month.

Nitex

Stillen is Still en denial.

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2013 Drivers ED GTI | Stage 2 Unitronic

Kyle@STILLEN

Hey Guys,

Just wanted to jump in here real quick and let everyone know what's happening.

As we have said many times, we are working directly with our customer's to get their vehicle's squared away. For the most part, the customer's have been extremely patient and cooperative and we really appreciate their efforts and desire to work with us. We want to work directly with the customer's because we have seen some cases where the issues were caused by the installer of the kit. For example, one company chose to install the kit using materials that we did not supply. This caused issues that could not be traced until the car was sent to another shop. The kit itself was perfect, the shop doing the installation chose to do something on their own, and it caused some headaches.

Additionally we know that the most important thing to us is that our customer's are satisfied. As you have seen, any vehicle that was having an issue and we were able to correct, the customer has come back on and said how happy they are with their car. That is all that matters to us. Also, there have been other customer's who did not experience any issues at all. The kit went on exactly as it should, and worked flawlessly from day one.

Where does it all stand now?

Weiboy and Tomnavone have both reported similar experiences. So, this past weekend, I personally flew up to San Francisco and picked up Weiboy's car and drove back to our shop. Our engineers are currently working on this car.

Also on Saturday we had a customer's vehicle picked up and delivered to UPrev. UPrev will be inspecting that car thoroughly, through the installation, and the tune. This car is experiencing the same symptoms as the car owned by forum member Osiris. Those are the only four cars that we know of with unresolved issues.

Unfortunately the internet forums make it look like basically everyone who ordered their kit experienced a problem. The truth is, out of all of the kits we have sold we have only had a few issues. Some of them were not related to the kit, or the tune. They were 100% the installation. The majority of the issues have been resolved, and the remaining cars are currently being inspected and finalized now.

In regards to STILLEN rushing something to the market. That could not be further from the truth. During our testing and development we used a lot of different vehicle's. We did the initial development on the red Momo G37. Then we switched our prototype kit to our silver G37. Then we installed a kit on our red 370Z. Then we installed kits on two production 370Z's, one auto and one manual. Actually, G37mobbin wanted us to ship his kit to his installer but, because he owns a G37 sedan, we told him that we would not ship the kit until we had done the installation ourselves. I personally have put thousands of miles on our test cars. Steve has also put thousands of miles on the test cars. Anyone who was at Zcon in Tennessee saw Steve and I take our red 370 out on the track and blast it around in weather that was INSANE!!! 95 degrees with 110% humidity. The car performed flawlessly the whole time.

370Zsteve

"Weiboy and Tomnavone have both reported similar experiences. So, this past weekend, I personally flew up to San Francisco and picked up Weiboy's car and drove back to our shop. Our engineers are currently working on this car."

Well that certainly puts the smack on those who are complaining about bad customer service.

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SOLD MY Z MARCH 2018 - another Core OG moves on - new ride 2019 Z Corvette Grand Sport - no mods necessary but already have eyes on HFC and intakes LOL IT NEVER ENDS.

Osiris

Uh, hello!!! How convienently you forget about mine which is supposedly experiencing the same problem as Weiboy's and Tomnavone's. Please include me in your next list because i sure as hell don't want you guys to just write me off and forget about me.

PS: 3 months and still counting.

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Q8y_drifter

Let them sort out the cars with the issues first then they can deal with the power figures. Give them some time people, they are obviously doing the best they can to resolve all the issues and I'm actually really impressed with their customer service. How often do you see team members personally flying over to resolve issues with your car? That is far beyond what 99% of companies will ever do. Not a nut hugger here, just a guy who appreciates quality customer service.

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08 G35 5AT Sedan | Stillen CBE | Invidia HFC | Injen CAI | Uprev Tune | Akebono BBK | Tanabe Coilovers | Hotchkis Sway Bars | GTSpec FSB | Black Headlights & Grille | Volk GT-F Wheels | Hankook V12 Evo Tires

weiboy718

who's saying Stillen has bad service?

Nitex

Thanks for the reply reguarding customer service Stillen. But seriously, as others have stated, that was only the tip.

And lets be honest, most of your customers have more than likely come from this or other forums. Saying your paying customers matter more than your rep on a forum is a tad on the ridiculous side. Lets not forget were most of your business comes from. I have spent thousands of dollars with your company, and would hate to be lumped in with those that can wait for updates. I was very interested in purchasing a SC kit from you all, and due to the lack of communication I have decided to spend my money in other ways. If things clear up you can bet ill be back to considering your product.

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2013 Drivers ED GTI | Stage 2 Unitronic