Everyone with oil temp issues

gpa7pk

Taking the suggestion from this thread I called Nissan customer affairs at 1.800.647.7261 this Tuesday. I talked with Jennifer Irwin, extension 41622, and voiced my concern about the high oil temperature issue. I also told her I was thinking about cancelling my 370Z order due in July because of the very hot summers we get in Texas. She open up file #6479687. I got a call back from her this morning. According to her supervisor, Nissan is aware of the problem and that their engineering is currently working on an oil cooler kit that is to be available in two to three weeks. Of course doubting this I asked if she was sure and she said that it was a fact and she had been authorized to tell me about the kit.

We shall see.....

ChrisSlicks

I've heard that the Nismo kit is being ramped up for production but I am dubious about the 2-3 week time frame.

drdre8424

Did she say if this cooling unit would be installed under warranty?

gpa7pk

I did not ask this obvious question....

Junior370z

Hopefully Nissan will recall the car to be fitted with the oil coolers. If not I guess it'll be more money thrown into the pit!

force11111

I had a manual 370 for a couple months, and the oil temps went as high as 250-ish. I tgraded it in for an auto, and the highest I've seen is 200. Wonder what the difference is.

Matt

spearfish25

I've spoken with another support person at that number and she knew nothing. She just told me to take it to my dealer. When I told her about the quote above and Jennifer Irwin, she was taken aback. Apparently Jennifer Irwin is one of their 'top support personnel'. The representative I was talking to changed gears from saying "go take your car in" to "uh, please call back periodically for updates on the situation."

I've placed a message with Jennifer regarding the warranty coverage question. I'll post a message here as soon as I get a reply.

One important note, the representative I spoke with said that as more people call in and complain, the issue will be noticed and addressed more quickly. SO GET ON THE PHONE!!!

joeyz10

do you mind posting the phone number?

chubbs

Fingers crossed on this one - but it sounds like good news, as long as it's part of the standard warranty - any news yet?

__________________
.

'03 Grey >>> '06 Black >>>'10 Silver >>> '16 Grey ^

7sudden

Has anyone else spoken with Nissan and verified this?

TheWeatherman

I just got off the phone with my Midwest regional consumer affairs specialist. I thought I was never going to have a high-heat issue, but it just happened to me this past Sunday, May 3rd while at a fundraiser for the Hunger Task Force in Milwaukee. The car actually started to smell in the cabin, and my oil temp spiked to 275-285 within 4 minutes of light-spirited driving. It was 70 degrees out and I just had an oil change with the expensive Nissan Ester Oil. It actually took about 40 minutes of light driving along Lake Michigan where the temperature was 56 degrees to cool the thing back down to 200, where it normally is. Man, that's not good at all.

So anyway, she was not aware of this problem, but I guided her to this site! She looked and sounded concerned and appreciated the information. She was going to talk to her engineering department and find out more. The word's getting out. I told her that a lot of us don't want to put on aftermarket kits to fix this because of the warranty. (Those of you who are going to blast me saying that those won't affect the warranty, keep that to yourselves.) We bought the cars not knowing that overheating was going to be an issue. I've owned a lot of brand new Nissan/Infinitis, (my daily driver is an '09 Infiniti FX35.) No overheating on that one. I just said to her, "If you are coming out with this kit, can you please just make it cheaper for those of us who already have bought the car? We had a budget for what we wanted to spend on the vehicle, and didn't plan on spending extra money on a engineering mistake that we weren't aware of." We should all know that cars are not perfect, and there will be some flubs on occasion. I also said, "I can understand if I have a bad power window, or a lock switch that breaks. If my dash lights burn out, I have to have it fixed. No big deal. An overheating engine with light driving is a serious flaw that needs to be fixed ASAP." She was really nice and said she will call me back as soon as she gets any new details on the situation. I'm not happy if we have to pay for this cooler, but if we do, I asked her to tell corporate to make it as cheap as possible. I'm sure they don't want to have to deal with Lemon Law issues. They were very nice though. I hope something's done soon with the warmer temperatures.

Oh, one more thing... I mentioned the 370's TV ad to her. I said, "Do you know the ad? The guy out spinning around and having fun in the car? That's what we bought ours for. To have fun with. To find out the car can't even drive up a steep grade in warm conditions is completely the opposite of what was told to us. We love our cars, but just wish we didn't have this major problem. Please help us." She couldn't have been nicer.

Thoughts?

7sudden

I just left a message for Jennifer, at the extension listed above. I mentioned that I live in Arizona, and am regularly experiencing the temp issues now. I also referenced the case number which she had opened up (#6479687) and asked her to call me back with any updated information. I will be sure and ask her supervisor's name/extension so that I can verify anything that she tells me.

I will post anything that I find out....

510z

what part of arizona? i experianced 220 average cruising up the I17 in phoenix

7sudden

I live in the northern part of the state, but spend LOTS of time in Phoenix. I was stuck in traffic on Frank Loyd Wright on Saturday... watched it climb past 240.