Oil Cooler hose exploded

SAM@GTM · 03-10-2010, 03:25 PM

We have been in business for 15 + years, We do understand and believe that even with the best people employed,best materials bought,best product and best equipment used things go can wrong and mistakes can be made. So when a customer calls with an issue they 're having we focus on fixing the problem instead blaming and pointing the finger, that does mean we don't go back and investigate to find out what caused the problem, what to do to correct it and how can we prevent it from acquiring again .

All the data in front of us indicate that the hose has been shorten, Preston if you are saying that you did not, then i I'm not sure what to say at this point, we can go back and forth here for ever and the outcome won't change .

We are working with the second buyer to get him back on the road and that's all we can do .

Sam

03-10-2010, 03:25 PM	#24 (permalink)
SAM@GTM NOT AN ACTIVE SPONSOR. DO NOT BUY Join Date: Dec 2008 Location: CALIFORNIA Posts: 913 Drives: 370Z Rep Power: 18	We have been in business for 15 + years, We do understand and believe that even with the best people employed,best materials bought,best product and best equipment used things go can wrong and mistakes can be made. So when a customer calls with an issue they 're having we focus on fixing the problem instead blaming and pointing the finger, that does mean we don't go back and investigate to find out what caused the problem, what to do to correct it and how can we prevent it from acquiring again . All the data in front of us indicate that the hose has been shorten, Preston if you are saying that you did not, then i I'm not sure what to say at this point, we can go back and forth here for ever and the outcome won't change . We are working with the second buyer to get him back on the road and that's all we can do . Sam Last edited by SAM@GTM; 03-10-2010 at 03:32 PM.

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