Oil Cooler hose exploded

SAM@GTM · 03-09-2010, 08:18 PM

When the op called us saying that one of the hoses we supplied with the oil cooler kit has burst, we assumed responsibly and send him a new hose with a return shipping label so we can get the hose back to inspect it . Upon inspecting the hose, we discovered that the hose has been shorten, we order thees lines pre-cut to an exact length. if you shorten the line and you don't have the experience required to reassemble this type of fittings, the line will com apart end of story . and this exactly what happened in the op's case .

The kit is specific to the 370z we don't offer any other kit for any other make, the few inches of extra length that the hoses comes with is to give flexibility to the installer so they can install the cooler anywhere they want and for the extra slack required with the engine torquing.

Sam

FuszNissan · 03-10-2010, 05:55 AM

Quote:

Originally Posted by SAM@GTM

When the op called us saying that one of the hoses we supplied with the oil cooler kit has burst, we assumed responsibly and send him a new hose with a return shipping label so we can get the hose back to inspect it . Upon inspecting the hose, we discovered that the hose has been shorten, we order thees lines pre-cut to an exact length. if you shorten the line and you don't have the experience required to reassemble this type of fittings, the line will com apart end of story . and this exactly what happened in the op's case .

The kit is specific to the 370z we don't offer any other kit for any other make, the few inches of extra length that the hoses comes with is to give flexibility to the installer so they can install the cooler anywhere they want and for the extra slack required with the engine torquing.

Sam

That explains a lot. Sounds like you did the right thing as a company too Sam. Not many companies in the aftermarket game will just give you new parts before inspection of quality failure. I would just like to point that out.

MightyBobo · 03-10-2010, 07:54 AM

Quote:

Originally Posted by SAM@GTM

When the op called us saying that one of the hoses we supplied with the oil cooler kit has burst, we assumed responsibly and send him a new hose with a return shipping label so we can get the hose back to inspect it . Upon inspecting the hose, we discovered that the hose has been shorten, we order thees lines pre-cut to an exact length. if you shorten the line and you don't have the experience required to reassemble this type of fittings, the line will com apart end of story . and this exactly what happened in the op's case .

The kit is specific to the 370z we don't offer any other kit for any other make, the few inches of extra length that the hoses comes with is to give flexibility to the installer so they can install the cooler anywhere they want and for the extra slack required with the engine torquing.

Sam

Sad. You hear cases of owners supposedly wronged by dealers, and look what we have here - a case of deception on the OP's part so he could get a new pair of hoses that he modified. Maybe not him, maybe someone he got to install the part, but none the less...its obvious GTM caught him red handed.

GTM - a lot of respect to you for standing by your product and shipping him some new hoses.

OP - wow. Jigs up, eh?

TipsZ · 03-10-2010, 08:24 AM

Quote:

Originally Posted by MightyBobo

Sad. You hear cases of owners supposedly wronged by dealers, and look what we have here - a case of deception on the OP's part so he could get a new pair of hoses that he modified. Maybe not him, maybe someone he got to install the part, but none the less...its obvious GTM caught him red handed.

GTM - a lot of respect to you for standing by your product and shipping him some new hoses.

OP - wow. Jigs up, eh?

The even sadder part is that I was dupped into thinking that his other "used" line was unaltered and perfectly fine, and thus purchased the kit from him. This weekend, I will post pics of the un-install, while I await some new lines from GTM. Grrrrr....

MightyBobo · 03-10-2010, 08:37 AM

Quote:

Originally Posted by TipsZ

The even sadder part is that I was dupped into thinking that his other "used" line was unaltered and perfectly fine, and thus purchased the kit from him. This weekend, I will post pics of the un-install, while I await some new lines from GTM. Grrrrr....

Whoa whoa whoa...you bought some lines from him? Do you know if they were unaltered at all?

Man, that'd be scary...not even worth the gamble. Let me guess, he was all talky leading up to and including the sale, but he's gotten quiet since.

Matt · 03-10-2010, 08:37 AM

Kudos, GTM. Seeing how you handled this situation definitely earns some repsect for your business.

Something seemed like it was missing from the OP. A lie by exclusion, it seems to be.

I guess GTM is going to have to include a little warning in their packaging now, sort of like the "Don't use this in a bathtub" warning on new toasters.

Modshack · 03-10-2010, 08:46 AM

Quote:

Originally Posted by TipsZ

The even sadder part is that I was dupped into thinking that his other "used" line was unaltered and perfectly fine, and thus purchased the kit from him. This weekend, I will post pics of the un-install, while I await some new lines from GTM. Grrrrr....

TipsZ.....I posted a link to the assembly instructions for the Hoses in my DIY thread. I was gonna PM you on Sam's revelation, but seems you found it. Looks like you're getting new hoses? I'm sure it would prove interesting to disassemble to old ones, at least the suspected modified one and see how it compares to a correct assembly..

Quote:

Originally Posted by Matt

Something seemed like it was missing from the OP. A lie by exclusion, it seems to be.

Lottsa drama, that's for sure...

03-09-2010, 08:18 PM	#1 (permalink)
SAM@GTM NOT AN ACTIVE SPONSOR. DO NOT BUY Join Date: Dec 2008 Location: CALIFORNIA Posts: 913 Drives: 370Z Rep Power: 18	When the op called us saying that one of the hoses we supplied with the oil cooler kit has burst, we assumed responsibly and send him a new hose with a return shipping label so we can get the hose back to inspect it . Upon inspecting the hose, we discovered that the hose has been shorten, we order thees lines pre-cut to an exact length. if you shorten the line and you don't have the experience required to reassemble this type of fittings, the line will com apart end of story . and this exactly what happened in the op's case . The kit is specific to the 370z we don't offer any other kit for any other make, the few inches of extra length that the hoses comes with is to give flexibility to the installer so they can install the cooler anywhere they want and for the extra slack required with the engine torquing. Sam Last edited by SAM@GTM; 03-09-2010 at 08:23 PM.

03-10-2010, 08:37 AM	#6 (permalink)
Matt A True Z Fanatic Join Date: Oct 2009 Location: Augusta, GA Age: 42 Posts: 1,680 Drives: 2010 Avalanche LT Rep Power: 19	Kudos, GTM. Seeing how you handled this situation definitely earns some repsect for your business. Something seemed like it was missing from the OP. A lie by exclusion, it seems to be. I guess GTM is going to have to include a little warning in their packaging now, sort of like the "Don't use this in a bathtub" warning on new toasters. __________________ "Any man who can drive a 370z while kissing a pretty girl is simply not giving the Z the attention it deserves." Albert Einstein....modified.

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