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At the end of the day, the company who you ordered the parts through is responsible for what we call, Total Contact Ownership (TCO). They are responsible for keeping the
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#9 (permalink) |
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Track Member
Join Date: Mar 2012
Location: Fredericksburg,VA
Posts: 689
Drives: '12 370z Sport DD
Rep Power: 16 ![]() |
At the end of the day, the company who you ordered the parts through is responsible for what we call, Total Contact Ownership (TCO). They are responsible for keeping the customer informed of their order. They should be doing the leg work, not the customer. This is why the Better Business Bureau exists. Becaue we can only go by what you posted, it does seem pretty crapy.
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