yeah im local in socal. im willing to go down there with a few of you. ive ordered my wheels in oct of 2010. ive been there a few times already inquiring bout my order. been getting the customs and the so many dates assured lines since jan. its disappointing. making wheel buying a frustrating experience. im down to go with you guys to torrance and find the truth bout our wheels. send me a pm.

maybe no replies to pms cuz he may not have the wheels and does not know what to say anymore after all this time.

Yep..

wheres the other locals? im tired of waiting. rick its hard to believe you after all these months.

That sounds pretty spot on to me. Don't answer phones, can't leave a message, don't reply to PM's. Is anybody else's invoice blank were there should be an order number? I don't know about you guys, but anything I've ever bought has had an order number on the invoice.

i have not receive any invoice yet....

He told me he has mine and send me a picture of them,also someone else on this forum said he does have them but I don't,this has been 1.5 weeks.:shakes head:

There's no way it should take 2 weeks to receive some wheels. I hope they come soon Frank.

*sigh* so true Rick... you're right about that. Guess what I meant by gold mine is... lots of potential buyers but you make good point.

Our car (350z) is about to reach the 10 yr milestone, as the days go by... the car gets cheaper and cheaper :shakes head:

I understand not very many peeps would spend $4,000 dollars on a set of new wheels when they bought their car for $10,000 so they would buy fake/replica wheels as a cheaper alternative.

Back to the top:icon18:


Because this subject is not resolved. :stirthepot:

Im waiting till Tuesday evening before i escalate the dispute to paypal claim if no tracking number received from Rick..

I have been told my wheels are here but have not been able to get in touch with anyone to tell me when they will be sent let a alone a tracking #.:shakes head:

It's been two weeks since Rick last said he would have an update for me. Clearly customer service is his priority. I've never been involved with a business that just straight up does not care about it's customers.

I know we all have our own problems but you think it's bad now wait till he tells you and sends a picture of your wheels and 2 weeks go by and still have no idea when I will get them.

I feel like my wheels are being held for ransom.:rolleyes:

That's terrible, was there clear evidence that the wheels he took a picture of were even your wheels? Judging by all his past lies I wouldn't put it past him to lie about that too. I hope you guys get your products soon cause you have been waiting way to long. After looking the company up on the BBB it doesn't even say Rick is the owner. It says David Chen is the owner, maybe David should be more aware of what his employees are doing.

I have already written with David on Facebook.
He looks after it.
Now this was already two weeks.:confused:

thats what i want. proof my wheels are here. he says its in customs, well i want to see paperwork and pics with a recent date and name in the pic. im betting he cant provide proof.

if the wheels are with the duty, would have already sold on a tick you.
if itself him do not give with you announces have also nothing for you?:rolleyes:

^lol thanks shakespeare whatever you mean,yeah i think he has nothing for a lot of us.

yes shakespeare;)
very briefly: no letter of the Customs = no product

My count down has just begun, ETA was
"rear wheel is due end of this month and front are due next month.
thank you feel free to email me here ok
rick"
So we'll see. I'm giving rick the benefit of the doubt.

End of this month meaning end of June?

So you just placed an order w/ Rick and ETA is within 8 weeks?

You must be new to Vip Status.:icon14:

I placed order last week of april ETA was end of June, and end of July. Like I said we'll see what happens.

ouch

:shakes head:

Per his defense he didn't know about VIP Status issue until this thread but he coulda google search VIP Status and saw the past thread that got locked up.

Ill add you to the waiting list.

Rick's correspondence said it'll be here in the end of June! GL to everyone whether you wait it out or file a dispute with paypal/cc company!

which wheels you ordered the one made in USA or Work?

My story
sometime in November 2010 I ordered the wheels WORK Vivid Racing came after me in April 2011, after opening the parcel, I found that two wheels have different offsets than I ordered +5 - +20. Now I'm waiting on a revised set.

So Finally its Tuesday... Rick.... time is ticking... U have til 5pm LA time before i press the escalate button to paypal claim.... I will not accept any BS reasons or whatsoever accept for the tracking number and some documents as proof with my name and date on it...

If u keep ur promises, i wont escalate to paypal claim, but the dispute remains open until 15 June 2011.. If i dont receive my stuff by then, im sorry to say but i have to force to escalate to paypal claim as paypal will automatically closes the dispute on that day... Its not my fault... Its ur multiple fake promises since Dec 2010 that made me do this....

First I want to state that I am not taking sides and I want to shed light to the uninformed on how the manufacturing process works in Japan and why ordering wheels from Japan can take a long time 6+ Months...

In Japan, you have several companies like Work, Volk and many others. They Mass produce certain fitments to follow the demand of the marketplace. If you submit a custom offset or custom color or anything outside of their normal run expect long delays... and here is why:

The wheel manufacturers in order to keep costs down run their manufacturing plants to put out a certain offset and size wheel at a time. In other words this month they may only be manufacturing 18 x 9 +45 offsets in models x y and z... this keeps them from having to incur costs from tooling changes or from down time. This same idea applies to colors too... so you may wait 3 months for your wheels to be made in your offset and then have to wait another month or two before they get around to your color... I along with many before you have had to deal with these issues. Again this all depends if you luck out or not when you order. I have seen people order and get their wheels in no time at all... its like russian roulette on time. So say you wheels are made and now painted and ready to go out the door... well there is another delay you see another cost saving technique they use is packing containers full and doing a bulk shipment of containers so you may wait a couple of days or weeks for that to go through and the ship get released to open waters. Once in the US the wheels have to go through customs by container and ship. If their is no problems with the ship and its containers your stuff may get released for pickup or shipment. If their is a problem with the ship or some of the contents on said ship expect for another delay. But dont let all of this scare you...

Typically I have found that a set of wheels pre made from Japan take about 3-5 months and anything custom usually take 6-12 months. I have ordered wheels from japan for alot of my vehicles. Average time for my wheels from order to delivery 7-8 months... I see alot of guys on here who want their wheels ASAP and granted I wanted mine that way too. So the best advice when ordering wheels from japan is to expect a 7-8 month turnaround on your purchase...

A side note: since Fukashima and the earthquakes(Over 700 since march)/tsunami I would expect longer delays for wheels from Japan!!! Also, Rick is taking a lot of this in house on the manufacturing side to counter a lot of the issues he has had with the whole japan mess. This explains why he is moving into a larger facility and why it is hard to sometimes get a hold of him. no excuses here just a little insight on what some may not know is going on behind the scenes. If you have questions on anything I have posted feel free to ask or PM me.

Mike :tup:

:tup: Someone agrees with me!

We understand the position you are in, and you are on the list that was put together to document where everybody is on their wheel orders. I fully understand your frustration, but airing out your grievances and threatening a PayPal claim on a public forum does not help the situation.

:confused: You ordered Work wheels from Vivid Racing, what are you doing in a Venaci / VIP thread?

Volks agent in Dubai take maximum 3-4 months for any custom or normal order, so I am not sure anything above 4 months is reasonable, like you said 7 months and upto 12 months. It might be the importers in US who combine in containers and then ship it not the manufacturer, so delay is more of a choice of importer then manufacturer to save cost.

Shipping wheels from US to Dubai is 300-600$ by air, and is same from Japan to Dubai, if delay is the only issue why cant people get it air shipped? provided wheels are there

I see its not just the delay here which is disappointing people but more of false promises, I still hope it works out for all of them and the vendor.

I have phoned Work Wheels USA trying to find out info on my order. He could not give me an ETA/info, however, when asked whats a normal wait time for Meisters in particular he gave an example of an order placed in Feb 2011 and them being completed and shipped by April 2011 - 2 month wait. He mentioned it isnt normal for them to take more than 4mo to complete an order (said it was "very rare") and that the disasters in Japan had no effect on their manufacturing.

I do not agree and yes, it does help b/c action speaks louder than words and they're tired of all the false ETA's that's been given to them for months now. So make something happen b/c talk is cheap.

Also, I did not know there were so many others involved with this thread and the list keeps growing... so this thread delivers :tup:


+1

+1

I usually order straight through Volk or Work for my wheels and even though the rep said two months turnaround he is probably quoting you the time it takes for what they have in stock in japan. He is a sales guy repping the company. I have talked to them many times always quoted 2-3months and then bam 7 months later my wheels finally show up... just my experience though.

Also, if you havent kept up with the news in japan or other alternative news sources around the world. The nuclear reactors 1,2 & 3 of 6 total have gone into total meltdown if I recall correctly... This is by far the worse Nuclear accident even greater than that of Chernobyl. I went to Ukraine last year for vacation and the locals try to stay away from that area even 50+ miles away to avoid the side affects of the radiation. My friends there told me that even going there for a day is extremely risky.

but enough of the offtopic...

docaam you may be right it may be the importers that bulk the containers but then again alot of people are asking for $4000+ wheels with a $2500 budget... The importers may have to cut costs where they can to stay profitable. (I am not saying this is what happened) Air freight to Atlanta, GA from Japan was like $1200+ when I was last quoted...

If I had to guess Rick was asked an ETA so he called the factory/transport and was given an ETA then said ETA did not come through and customer gets angry and calls again.... Rick follows the same method and so the cycle repeats itself until Rick gets the wheels stateside... Outside of the delays I havent heard of Rick not coming through on an order and I have heard him offer refunds to people who werent patient enough to wait for their wheels and the funny thing is most of the time they probably decline the refund and wait like everyone else and get their wheels in the end.

Hey Mike, I appreciate your input. I understand the process can take a while. A lot of guys are upset about the timeline, yes, but most of us are upset about the false ETA's time after time. If Rick had told me when ordering my wheels that the custom process would take 6-8 months then I would not be sitting here making this thread. But that's not what he does. He assured me it would take three months, so once we hit the deadline that is given to us and we have no product were gonna start asking questions. After the first missed deadline he will tell us that they should be here the following week and so on and so forth after that. Were upset cause we try to call,pm,email, do anything to get an answer and we cant contact anyone. Yes their moving shops, but this is how it's been for the 6 months I've been trying to do business with them. Some people have been chasing ghost for a year. The customer service at VIP is terrible and theres no excuse for it. Thats what has all of us frustrated. If they would just be in contact with their customers they wouldn't have all these issues. I don't think the bulk of us mind waiting for a product we really want but when were lied to time after time then it becomes a problem.

The issue is not necessarily the wait time its the poor customer service is what im getting....Bullit it might take long to make wheels but according to these guys they said they would have no problem waiting 10 months aslong as they get a heads up. and they havent lol this guy has been waiting a week already for shipping confirmation...dude press the magic button...your not going to get any info. and if you do, it might be fake lol

the flaw in your statement is that rick wouldnt tell his customers ANYTHING lol

I think quotes depends on the discount rate shipper is getting, I sold my sunline kit to one guy in california, and UPS quoted me 1900$ to ship to california then got it done through one freight company for 700$ that also through UPS same three days service.

Coming to topic, personally I dont expect vendor to check with manufacturer and inform customer and when checks again then keep on doing it without taking any action for the delay, there shouldn't be any cycle running as you said it means customer is not important for ordering and manufacturing facility, it can happen once/twice for few customers but not for everyone again and again.