VIP STATUS...Come out come out, wherever you are...

Nitrouz · 01-20-2011, 03:37 PM

Quote:

Originally Posted by jamaica951

I hope one day you guys will understand the process. I know you guys are patiently waiting b ut you guys really have to weigh in the shipping factor and cost. Wheels has to be made and then shipping. We have to ship in bulk. Or else you guys qill be paying 2k in shipping cost. My vendor account should be finalized today so that I willbe able to help out and we have a new method of shipment that will take three weeks. Just finalizing the paperwork.

I don't think it's the process that's upsetting the customers, but the communication. Many times a date is promised but delayed. And since Rick is so busy, he doesn't have the time to communicate this to all his customers, therefore having his customers repeatedly call in to find him as they are worried for their hard earned money. I don't blame them, even though I know Rick has no ill-intentions. I think with you helping his "customer service" side of things, both sides will benefit.

Unfortunately (for the customers) and fortunately (for Rick), his company is doing TOO well for the size.

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