Nissan 370Z Forum  

Shop damages my Sport Ray Wheels and denies damage

I went to this tire shop to have my new tires installed. I just wanted to see what your guys first impression on what caused the damage to my Ray's

Go Back   Nissan 370Z Forum > Tech Area > Wheels & Tires

Like Tree25Likes

Reply
 
LinkBack Thread Tools Display Modes
Old 08-14-2019, 03:06 PM   #1 (permalink)
Base Member
 
shenlong1337's Avatar
 
Join Date: Nov 2014
Location: Ohio
Posts: 60
Drives: 14 370z, 15 Mazda6
Rep Power: 5
shenlong1337 is on a distinguished road
Angry Shop damages my Sport Ray Wheels and denies damage

I went to this tire shop to have my new tires installed. I just wanted to see what your guys first impression on what caused the damage to my Ray's wheels below? The black marks are actually the base powder coat, followed by the hyper silver layer and clear.

When I first called the shop to let them know of the damage the owner told me he could look at it, but likely wont do anything about it..... The shop owner claims their $30K machine could not of caused the damage because it was automated. They contacted the manufacture of the tire machine to see if they ever seen the issue before, still waiting to hear back. This sounds like he is just giving me the run around.
Attached Images
File Type: jpg Wheeldamage1.jpg (668.1 KB, 114 views)
File Type: jpg Wheeldamage2.jpg (336.5 KB, 113 views)
File Type: jpg Wheeldamage3.jpg (396.0 KB, 103 views)

Last edited by shenlong1337; 08-14-2019 at 03:25 PM. Reason: Additional Info
shenlong1337 is offline   Reply With Quote
Old 08-14-2019, 03:24 PM   #2 (permalink)
Base Member
 
CMadison's Avatar
 
Join Date: Aug 2013
Location: Lubbock, Tx
Posts: 199
Drives: '12 PW T/S 6MT
Rep Power: 7
CMadison is on a distinguished road
Default

Sounds like they're bending you over. Was it a tire shop like Discount Tire? You may be SOL this time, but next time I would take before/after photos if you are nervous about it and verbally warn them that damage could occur and they will be liable. I actually had a Discount Tire drop one of my wheels face down (from a GTI, not my Z) and it got scratched to hell. I documented the damage and they paid for a refurbished wheel... and I got to keep the old one as a spare. Anyway, now I always verbally tell them to get their best guy on the job bc my wheels are powder coated and will scratch fairly easily. Good luck.
God-Speed, busterbull and BettyZ like this.
__________________
Berk CBE | Berk HFC | Stillen G3 CAI | Uprev | Fujimura | 322 whp
CMadison is offline   Reply With Quote
Old 08-14-2019, 03:30 PM   #3 (permalink)
Track Member
 
wideglideleon's Avatar
 
Join Date: Apr 2015
Location: Tucson AZ
Posts: 545
Drives: SC 09 370Z LG 7AT
Rep Power: 20459
wideglideleon has a reputation beyond reputewideglideleon has a reputation beyond reputewideglideleon has a reputation beyond reputewideglideleon has a reputation beyond reputewideglideleon has a reputation beyond reputewideglideleon has a reputation beyond reputewideglideleon has a reputation beyond reputewideglideleon has a reputation beyond reputewideglideleon has a reputation beyond reputewideglideleon has a reputation beyond reputewideglideleon has a reputation beyond repute
Default

I have had my rims damaged from alignments in the past we well. Now I always take pictures of the rims while the manager watches before the work is done.
wideglideleon is offline   Reply With Quote
Old 08-14-2019, 03:34 PM   #4 (permalink)
Base Member
 
shenlong1337's Avatar
 
Join Date: Nov 2014
Location: Ohio
Posts: 60
Drives: 14 370z, 15 Mazda6
Rep Power: 5
shenlong1337 is on a distinguished road
Default

Quote:
Originally Posted by CMadison View Post
Sounds like they're bending you over. Was it a tire shop like Discount Tire? You may be SOL this time, but next time I would take before/after photos if you are nervous about it and verbally warn them that damage could occur and they will be liable. I actually had a Discount Tire drop one of my wheels face down (from a GTI, not my Z) and it got scratched to hell. I documented the damage and they paid for a refurbished wheel... and I got to keep the old one as a spare. Anyway, now I always verbally tell them to get their best guy on the job bc my wheels are powder coated and will scratch fairly easily. Good luck.
It was a shop recommended by a friend and not Discount Tire. Local family owned and operated, single store. I seen that they sold decent looking wheels and figure they wouldn't damage anything.
shenlong1337 is offline   Reply With Quote
Old 08-14-2019, 03:59 PM   #5 (permalink)
A True Z Fanatic
 
Felix 808's Avatar
 
Join Date: Oct 2011
Location: Camarillo, CA
Posts: 1,031
Drives: 2011 PW/Grey T/S 7AT
Rep Power: 13
Felix 808 has a reputation beyond reputeFelix 808 has a reputation beyond reputeFelix 808 has a reputation beyond reputeFelix 808 has a reputation beyond reputeFelix 808 has a reputation beyond reputeFelix 808 has a reputation beyond reputeFelix 808 has a reputation beyond reputeFelix 808 has a reputation beyond reputeFelix 808 has a reputation beyond reputeFelix 808 has a reputation beyond reputeFelix 808 has a reputation beyond repute
Default

Bummer. On the plus side it shouldn't cost too much to fix. Hopefully they will stand up & take care of it. Always best to point out the condition of the wheels as they accept them & as mentioned pictures never hurt.

Best of luck
__________________
Semper Fi

Μολὼν λαβέ
Felix 808 is offline   Reply With Quote
Old 08-14-2019, 05:40 PM   #6 (permalink)
A True Z Fanatic
 
God-Speed's Avatar
 
Join Date: Sep 2010
Location: Austin, Tx.
Posts: 2,450
Drives: Prototype
Rep Power: 175349
God-Speed has a reputation beyond reputeGod-Speed has a reputation beyond reputeGod-Speed has a reputation beyond reputeGod-Speed has a reputation beyond reputeGod-Speed has a reputation beyond reputeGod-Speed has a reputation beyond reputeGod-Speed has a reputation beyond reputeGod-Speed has a reputation beyond reputeGod-Speed has a reputation beyond reputeGod-Speed has a reputation beyond reputeGod-Speed has a reputation beyond repute
Default

Quote:
Originally Posted by CMadison View Post
Sounds like they're bending you over. Was it a tire shop like Discount Tire? You may be SOL this time, but next time I would take before/after photos if you are nervous about it and verbally warn them that damage could occur and they will be liable. I actually had a Discount Tire drop one of my wheels face down (from a GTI, not my Z) and it got scratched to hell. I documented the damage and they paid for a refurbished wheel... and I got to keep the old one as a spare. Anyway, now I always verbally tell them to get their best guy on the job bc my wheels are powder coated and will scratch fairly easily. Good luck.
God-Speed is offline   Reply With Quote
Old 08-14-2019, 06:35 PM   #7 (permalink)
A True Z Fanatic
 
RonRizz's Avatar
 
Join Date: Aug 2011
Location: Pine grove, Pa
Posts: 2,104
Drives: 2 feet, 3 pedals
Rep Power: 59
RonRizz has a reputation beyond reputeRonRizz has a reputation beyond reputeRonRizz has a reputation beyond reputeRonRizz has a reputation beyond reputeRonRizz has a reputation beyond reputeRonRizz has a reputation beyond reputeRonRizz has a reputation beyond reputeRonRizz has a reputation beyond reputeRonRizz has a reputation beyond reputeRonRizz has a reputation beyond reputeRonRizz has a reputation beyond repute
Default

Had mine damaged severely by a firestone dealer. They sent out a mobile wheel repair guy who did the repair in my driveway. Perfect job, looks like new. It was a few years ago, and I can't find the damaged area any more, it looks that good. He said they charge about $80 a wheel for the work.
__________________
P99rs Head Unit--- Amps- 2 Pioneer Prs800d --- Zapco ST1000MX---Zapco ST-4XSQ---- SI BM mk5 Subs---SI TM65v2 Midbass--- SI M3 mids--- SI M25 xbl2 tweeters ----- 2016 MECA street class 3rd place at world finals
RonRizz is offline   Reply With Quote
Old 08-14-2019, 06:52 PM   #8 (permalink)
Premium Member
 
Join Date: Aug 2018
Location: Chicagoland
Posts: 1,436
Drives: A Garage Queen
Rep Power: 395278
BettyZ has a reputation beyond reputeBettyZ has a reputation beyond reputeBettyZ has a reputation beyond reputeBettyZ has a reputation beyond reputeBettyZ has a reputation beyond reputeBettyZ has a reputation beyond reputeBettyZ has a reputation beyond reputeBettyZ has a reputation beyond reputeBettyZ has a reputation beyond reputeBettyZ has a reputation beyond reputeBettyZ has a reputation beyond repute
Default

Idiot at my shop used a screwdriver to get the weights off all 4 wheels and scratched them badly. I do a lot of business w them so when I came back w the wheels and showed them the damage they paid for a repaint of all 4. Took two weeks, as the paint shop messed up the first time.

I pull the wheels off the Z now, clean to perfection, and drive them to the shop in another car. Do an inspection of the wheels with the manager, point out they're powder coated, and take detailed pictures of the wheels in the shop. Then show them to the manager and ask for his acknowledgement that the pictures are true and accurate representations of the wheels at that time.

Even a good shop can have a bad day. That's why I go to chain shops like Firestone, bc they're less likely to quibble about damage, and there's always a higher authority you can go to if they do.

Sent from my SM-G955U using Tapatalk
__________________
'14 MB Nismo #0557 | F.I. | Berk | Z1 everything | MotorDyne | CJM | ZSpeed | RJM | SPL | Eibach | SoulFunction | B&M | Craft Square | CF Element | Zoom | Sparco | MAMS | EcuTek | Hella | Blinder
BettyZ is offline   Reply With Quote
Old 08-14-2019, 08:37 PM   #9 (permalink)
Base Member
 
shenlong1337's Avatar
 
Join Date: Nov 2014
Location: Ohio
Posts: 60
Drives: 14 370z, 15 Mazda6
Rep Power: 5
shenlong1337 is on a distinguished road
Default

Quote:
Originally Posted by RonRizz View Post
Had mine damaged severely by a firestone dealer. They sent out a mobile wheel repair guy who did the repair in my driveway. Perfect job, looks like new. It was a few years ago, and I can't find the damaged area any more, it looks that good. He said they charge about $80 a wheel for the work.
What specific color where your wheels? Were they Hyper Silver Rays with smoke color? I actually called a mobile repair guy to come to my house he said he was not able to match that color even 90% and could actually make it look worse because he will try to blend it to a section of the wheel. He said it would actually look rough and not smooth like the factory finish which is a combination of lead paint and powder coat.
shenlong1337 is offline   Reply With Quote
Old 08-14-2019, 10:52 PM   #10 (permalink)
Premium Member
 
Join Date: Aug 2018
Location: Chicagoland
Posts: 1,436
Drives: A Garage Queen
Rep Power: 395278
BettyZ has a reputation beyond reputeBettyZ has a reputation beyond reputeBettyZ has a reputation beyond reputeBettyZ has a reputation beyond reputeBettyZ has a reputation beyond reputeBettyZ has a reputation beyond reputeBettyZ has a reputation beyond reputeBettyZ has a reputation beyond reputeBettyZ has a reputation beyond reputeBettyZ has a reputation beyond reputeBettyZ has a reputation beyond repute
Default

Quote:
Originally Posted by shenlong1337 View Post
What specific color where your wheels? Were they Hyper Silver Rays with smoke color? I actually called a mobile repair guy to come to my house he said he was not able to match that color even 90% and could actually make it look worse because he will try to blend it to a section of the wheel. He said it would actually look rough and not smooth like the factory finish which is a combination of lead paint and powder coat.
Mmm... lead paint.

Sent from my SM-G955U using Tapatalk
__________________
'14 MB Nismo #0557 | F.I. | Berk | Z1 everything | MotorDyne | CJM | ZSpeed | RJM | SPL | Eibach | SoulFunction | B&M | Craft Square | CF Element | Zoom | Sparco | MAMS | EcuTek | Hella | Blinder
BettyZ is offline   Reply With Quote
Old 08-15-2019, 06:13 AM   #11 (permalink)
Enthusiast Member
 
Join Date: Mar 2017
Location: Central Florida
Posts: 415
Drives: 2016 Nissan PW 370Z
Rep Power: 3086
ZontheRocks has a reputation beyond reputeZontheRocks has a reputation beyond reputeZontheRocks has a reputation beyond reputeZontheRocks has a reputation beyond reputeZontheRocks has a reputation beyond reputeZontheRocks has a reputation beyond reputeZontheRocks has a reputation beyond reputeZontheRocks has a reputation beyond reputeZontheRocks has a reputation beyond reputeZontheRocks has a reputation beyond reputeZontheRocks has a reputation beyond repute
Default

Should be $125-$150 per wheel to correct. Good businesses back their work. Seems like the business is fighting because, unfortunately, you contacted about damage after you left the shop. Their stance could be “You left the shop a happy customer.”
__________________
'16 Pearl White Sport | Stillen Gen. 3 | MotorDyne ART | MotorDyne Shockwave | ZSpeed | Powertrix | EVO-R | Aeroworkz | Nismo
ZontheRocks is offline   Reply With Quote
Old 08-15-2019, 08:02 AM   #12 (permalink)
HEK
Enthusiast Member
 
HEK's Avatar
 
Join Date: Apr 2009
Location: WESTFIELD, MA
Age: 61
Posts: 489
Drives: '13 Z Tour Sports 6m
Rep Power: 163
HEK has a reputation beyond reputeHEK has a reputation beyond reputeHEK has a reputation beyond reputeHEK has a reputation beyond reputeHEK has a reputation beyond reputeHEK has a reputation beyond reputeHEK has a reputation beyond reputeHEK has a reputation beyond reputeHEK has a reputation beyond reputeHEK has a reputation beyond reputeHEK has a reputation beyond repute
Default

My ex sister in law left me her Mini Couper while divorcing. I took it out and the air sensor lights were on. Took it to the nearest Mini dealer and they not only replaced the tires for free ( Pirellis run-flat) but they fixed her rim as well that had curb rash (she lives in NYC and can't parallel park foshit)...talk about customer service. But she is a hot as shi..t , kind of a model type and who knows how she managed that
HEK is offline   Reply With Quote
Old 08-15-2019, 03:55 PM   #13 (permalink)
Premium Member
 
Join Date: May 2018
Location: So Cal
Posts: 290
Drives: 370Z
Rep Power: 41
busterbull has a reputation beyond reputebusterbull has a reputation beyond reputebusterbull has a reputation beyond reputebusterbull has a reputation beyond reputebusterbull has a reputation beyond reputebusterbull has a reputation beyond reputebusterbull has a reputation beyond reputebusterbull has a reputation beyond reputebusterbull has a reputation beyond reputebusterbull has a reputation beyond reputebusterbull has a reputation beyond repute
Default

This is such bs, i hope they pay for it.
busterbull is online now   Reply With Quote
Old 08-15-2019, 06:38 PM   #14 (permalink)
Base Member
 
shenlong1337's Avatar
 
Join Date: Nov 2014
Location: Ohio
Posts: 60
Drives: 14 370z, 15 Mazda6
Rep Power: 5
shenlong1337 is on a distinguished road
Default

Here is the latest response from the shop "Hunter Engineering was in today and gathered info from our machine and said they will get back with us with their findings. If you want an answer today it is the same as my initial response of I don’t feel it was our fault and I won’t replace or repair any of your wheels."

I told him today I will take this to small claims if I don't hear anything else by end of next week.
God-Speed and BettyZ like this.
shenlong1337 is offline   Reply With Quote
Old 08-15-2019, 08:48 PM   #15 (permalink)
A True Z Fanatic
 
God-Speed's Avatar
 
Join Date: Sep 2010
Location: Austin, Tx.
Posts: 2,450
Drives: Prototype
Rep Power: 175349
God-Speed has a reputation beyond reputeGod-Speed has a reputation beyond reputeGod-Speed has a reputation beyond reputeGod-Speed has a reputation beyond reputeGod-Speed has a reputation beyond reputeGod-Speed has a reputation beyond reputeGod-Speed has a reputation beyond reputeGod-Speed has a reputation beyond reputeGod-Speed has a reputation beyond reputeGod-Speed has a reputation beyond reputeGod-Speed has a reputation beyond repute
Default

Quote:
Originally Posted by shenlong1337 View Post
Here is the latest response from the shop "Hunter Engineering was in today and gathered info from our machine and said they will get back with us with their findings. If you want an answer today it is the same as my initial response of I donít feel it was our fault and I wonít replace or repair any of your wheels."

I told him today I will take this to small claims if I don't hear anything else by end of next week.
Shenlong, sorry to hear that you are going through this. I have always hated when a co. will not man up and make things right for their wrong doing. Hope they understand that "Social Media can either be your best friend or your worst enemy." Hope you get things worked out.
God-Speed is offline   Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Advice needed on how to handle damage from a shop nismonster Nissan 370Z General Discussions 11 04-08-2015 10:56 AM
damages from bottoming out for being too low cossie1600 Brakes & Suspension 17 03-12-2014 10:51 PM
shop tells me i have frame damage!! PersianLegacy Nissan 370Z General Discussions 38 10-17-2013 03:19 PM
Scumbag Dealer Thrashes Camaro, Charges for Damages Iceagetlc Other Vehicles 26 10-10-2012 08:33 PM
Would you be mad? Tire shop damage. Unclemeaty Wheels & Tires 25 12-26-2010 04:48 PM


All times are GMT -5. The time now is 01:25 PM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.6.0 PL2