Nissan 370Z Forum

Nissan 370Z Forum (http://www.the370z.com/)
-   Nissan 370Z Warranty / Scheduled Maintenance / Servicing / Repairs (http://www.the370z.com/nissan-370z-warranty-scheduled-maintenance-servicing-repairs/)
-   -   !!For 370Z Owners with the Stuck Hatch Release Issue!! (http://www.the370z.com/nissan-370z-warranty-scheduled-maintenance-servicing-repairs/7681-370z-owners-stuck-hatch-release-issue.html)

vipor 12-10-2009 02:39 PM

just print out the invoice that i uploaded and take that to the dealer. the fact that it does not release properly and the proof that mine was taken care of under warranty for free should be enough. should..

radio5boro 12-11-2009 08:40 PM

yeah starting happening to me yesterday. it seems it only happens when it's cold as hell outside. im in nyc, yesterday it was like 30 degrees outside, i had to press the button two or three times to get it to open.

antennahead 12-11-2009 09:49 PM

Quote:

Originally Posted by TacoZ (Post 314021)
Same here! It only gets stuck when it's cold!

Quote:

Originally Posted by radio5boro (Post 318565)
yeah starting happening to me yesterday. it seems it only happens when it's cold as hell outside. im in nyc, yesterday it was like 30 degrees outside, i had to press the button two or three times to get it to open.

It just got cold here for the first time (30's at night) and now it is happening to me as well....... push once and it pops a little but doesn't unlatch, push again and it unlocks but doesn't lift up.

vipor 12-12-2009 02:32 PM

just lift on the hatch (not spoiler) a little on the 2nd button-press and you can lift it through the latch. even if it is an intermittant problem or temperature dependant, it is STILL a problem. call Nissan and visit your dealer. new cars should NOT have quirks. :shakes head:

antennahead 12-12-2009 02:34 PM

Quote:

Originally Posted by vipor (Post 319436)
just lift on the hatch (not spoiler) a little on the 2nd button-press and you can lift it through the latch. even if it is an intermittant problem or temperature dependant, it is STILL a problem. call Nissan and visit your dealer. new cars should NOT have quirks. :shakes head:

:iagree: I'm with ya. There is actually one advantage in this rainy weather..... the hatch doesn't fly open and allow rain in the back of the car :roflpuke2:

sinceday1 12-12-2009 02:37 PM

OK! so.. I thought this wasn't a problem for my car until i started to notice it recently.....
Hatch usually seems to get stuck whenever there's even a minimal load on top of the hatch (aka snow) Given that, i would assume most of people experiencing such problem would have stock spoiler installed??

Wouldn't it be possible that Nissan installed weaker spring given that we have an aluminum(lighter) hatch and then thereby miscalculating weight of spoiler.

vipor 12-12-2009 02:39 PM

It's not that it's weaker, it's just not tall enough. Look at the comparison pictures.

radio5boro 12-12-2009 06:59 PM

wait just so i get this right, when its not cold out and the hatch is supposed to open normally.... how is it supposed to operate? Press the button.. and the hatch goes up all the way or press the button and the hatch just barely opens and then you manually lift it open? cuz for me its always been press the button and the hatch opens slightly and then i help it lift up so it extends all the way.

kdo2milger 12-12-2009 07:03 PM

Quote:

Originally Posted by radio5boro (Post 320218)
wait just so i get this right, when its not cold out and the hatch is supposed to open normally.... how is it supposed to operate? Press the button.. and the hatch goes up all the way or press the button and the hatch just barely opens and then you manually lift it open? cuz for me its always been press the button and the hatch opens slightly and then i help it lift up so it extends all the way.

basically it should pop open on the initial push of the button...

but like mine for example: it always required an initial push of the button and another push of the button and lift of the hatch at the same time...

vipor 12-12-2009 11:45 PM

the hatch will pop up and clear the latch, but will not actually raise. the issue is that the hatch will partially pop but not clear the latch, thereby requiring the button to be depressed again and/or help lift the hatch through the latch.

kdo2milger 12-12-2009 11:49 PM

Quote:

Originally Posted by vipor (Post 320947)
the hatch will pop up and clear the latch, but will not actually raise. the issue is that the hatch will partially pop but not clear the latch, thereby requiring the button to be depressed again and/or help lift the hatch through the latch.

skeet skeet...

vipor 12-13-2009 02:37 AM

Quote:

Originally Posted by kdo2milger (Post 320955)
skeet skeet...

fart man!

oo7mech 12-14-2009 01:50 PM

I just got my Z last week and i couldn't figure out how to open the hatch. I felt sooo dumb. I looked for a button all inside, i went to the outside of the hatch like a Infiniti looking for a button. COULDN'T FIND IT.

So, I looked at the owner's manual. "oh there it is."

I had read this thread, before i opened my hatch for the first time thinking, " oh its a new car, it won't get stuck." BAM! it was it was stuck. So i relocked, unlocked then i had to manually lift it.

Is it supposed to lift by itself?

kdo2milger 12-14-2009 02:15 PM

Quote:

Originally Posted by oo7mech (Post 323303)
I just got my Z last week and i couldn't figure out how to open the hatch. I felt sooo dumb. I looked for a button all inside, i went to the outside of the hatch like a Infiniti looking for a button. COULDN'T FIND IT.

So, I looked at the owner's manual. "oh there it is."

I had read this thread, before i opened my hatch for the first time thinking, " oh its a new car, it won't get stuck." BAM! it was it was stuck. So i relocked, unlocked then i had to manually lift it.

Is it supposed to lift by itself?

not all the way up it should pop open enough for you to pull it up without having to push the button a second time to release it from the latch...

this thread was started due to the trunk not fully releasing from the latch thus having to repush the button a second time and simultaniously pulling up on the trunk to open it...

MeetJoeAsian 12-19-2009 02:47 PM

Quote:

Originally Posted by kdo2milger (Post 142709)

Are the spring-lifts for the 370Z interchangable with the 350Z? What about on the Nismo 370Z, are those spring-lifts the longer ones? Cuz, if they're the same, I'm just gonna swap mine with a Nismo 370Z, or if they're the same for the 350Z, I'ma find a 350Z and swap mine out for those...

kdo2milger 12-19-2009 06:52 PM

Quote:

Originally Posted by MeetJoeAsian (Post 332137)
Are the spring-lifts for the 370Z interchangable with the 350Z? What about on the Nismo 370Z, are those spring-lifts the longer ones? Cuz, if they're the same, I'm just gonna swap mine with a Nismo 370Z, or if they're the same for the 350Z, I'ma find a 350Z and swap mine out for those...

the longer one has a updated part number its on vipors work order he uploaded here a few pages back...you can get the correct part number off of it...

hoodust 12-19-2009 09:26 PM

Quote:

Originally Posted by 370Zsteve (Post 313614)
Some cars are built in December 2008 (mine, has problem)....some cars are built in March 2009, eh? Does Nissan have just one plant where these are produced? I have no idea...anyone know?

As far as I know, they are all from one plant. According to the M in our VIN's, they are produced at Nissan's plant in Tochigi prefecture (Kaminokawa is the town to be precise).

http://www.the370z.com/nissan-370z-g...-decoding.html

Mine has stuck (requiring 2 presses) since day one. The pennies work but I'm going to have them replace the springs because this is a new car (sport spoiler btw). Great thread! :tup:

hoodust 12-19-2009 09:31 PM

Quote:

Originally Posted by oo7mech (Post 323303)
I just got my Z last week and i couldn't figure out how to open the hatch. I felt sooo dumb. I looked for a button all inside, i went to the outside of the hatch like a Infiniti looking for a button. COULDN'T FIND IT.

Do not feel bad, the salesman who sold me the car had to call another dealership to figure out how to open the hatch! :rofl2: Leave it to me to make him look dumb my first test drive. Derhay

Incidentally, I've heard of hatches/trunks having a "dual stage" safety-type latch, but this is only if it was opened and then not closed all the way. It not opening when the button is pressed is definitely a problem with the springs, as the thread points out.

kdo2milger 12-19-2009 11:26 PM

Quote:

Originally Posted by hoodust (Post 332602)
Do not feel bad, the salesman who sold me the car had to call another dealership to figure out how to open the hatch! :rofl2: Leave it to me to make him look dumb my first test drive. Derhay

Incidentally, I've heard of hatches/trunks having a "dual stage" safety-type latch, but this is only if it was opened and then not closed all the way. It not opening when the button is pressed is definitely a problem with the springs, as the thread points out.

you will notice quite a difference with the longer springs :tup:

Zeto 12-20-2009 12:01 AM

Quote:

Originally Posted by kdo2milger (Post 332873)
you will notice quite a difference with the longer springs :tup:

:iagree: I LOVE MINE!

kdo2milger 12-20-2009 12:02 AM

Quote:

Originally Posted by Zeto (Post 332990)
:iagree: I LOVE MINE!

i just hate you payed for them :shakes head:

Zeto 12-20-2009 12:04 AM

Quote:

Originally Posted by kdo2milger (Post 332993)
i just hate you payed for them :shakes head:

Yea I know, but it was worth it. :D

kdo2milger 12-20-2009 12:06 AM

^ definately :xmastup:

MeetJoeAsian 12-20-2009 12:27 AM

so my question hasn't been answered yet:

If I take the springs off of a Nismo 370Z and put on my standard 370Z, will it solve the problem? In other words, are the springs in the Nismos longer than those in the standard?

Zeto 12-20-2009 01:02 AM

Stop by a stealership and ask to look at a Nismo version. Pop the trunk and you'll be able to tell if it is the longer spring.

theDreamer 12-20-2009 10:06 AM

I believe someone reported they found the "bigger" springs on 2009 coupes, either the dealership started replacing them or they are coming from factory this way.

MeetJoeAsian 12-23-2009 10:33 AM

does anyone know if the 2010s have this problem resolved? Or are the 2010s having the same issue?

emaddox84 12-28-2009 03:55 PM

I just went to the dealership and showed them this post and they ordered a replacement for mine. They're gonna call me when it's in. I'll let you know how it goes. But yeah, Nissan really needs to take responsibility for this and release a TSB for this.

vipor 12-28-2009 04:03 PM

there was a TSB for the Z33, seems natural that there would be one for the 34....

Zvengeance 12-31-2009 03:50 PM

I took my car in today to the NIssan dealership.

They were very helpful and said they would take care of it.

WHen I got there the dam hatch was working so they could not do anything about it because they had to actually see it.

So from what I can tell it is only doing it during cold temperatures. Usually when I go to work now it is about 50 degrees in Florida and this is when the hatch release gets stuck the most.

They told me to drop it off over night one day so they can see if they can replicate the problem.

Other than that I was glad to know from them that as long as I bring it back within the factory warranty that they would pay to get it fixed.

NewYorkJon34 01-10-2010 12:59 AM

Mine has been getting stuck & it seems to be getting worse everyday. So if I buy 2 of the longer springs, will it fix my problem?

Educ8r 01-10-2010 09:11 AM

I took my car to the dealership about 2 months ago and fortunately the hatch was stuck when they came out to inspect it. They clearly saw that it was a problem, I was told there was no "new" part number. I was getting frustrated so the manager said, "I'll just order you replacements and will call you when they come in."

As I stated in the first sentence, it has been 2 months and I haven't received a phone call. I enjoyed my 350Z and I enjoy my 370Z but this will be my last Nissan.

TipsZ 01-10-2010 11:22 AM

This was probably posted somewhere through out this thread, however if you do not know what the "penny trick" is, then here is a link to the How To.

Rear Hatch Opening Fix HOW-TO - Nissan 350Z Motoring Forums

stiso 01-10-2010 07:58 PM

09 nismo has the short springs also, i put 3 washers (slightly larger than pennies) on the springs as mentioned earlier, and glued the boot on to make sure it stays put, 1 minute fix and works fine after, not worth taking it to the dealer f#@$ing nissan!

vipor 01-10-2010 09:36 PM

got mine taken car of with no issues... with a dealer i did not buy my car from. hard to tell whether or not the people having issues getting it taken care of should blame the dealers or themselves for not pushing the issue enough. i pushed the issue, spoke to the service manager, and it was done. the tech got paid, the shop got paid, and my problem was taken care of. noone had to sacrifice anything.

Educ8r 01-10-2010 11:14 PM

Sorry but the only thing I should "push" is the release for the hatch and it open.

Quote:

Originally Posted by vipor (Post 358673)
got mine taken car of with no issues... with a dealer i did not buy my car from. hard to tell whether or not the people having issues getting it taken care of should blame the dealers or themselves for not pushing the issue enough. i pushed the issue, spoke to the service manager, and it was done. the tech got paid, the shop got paid, and my problem was taken care of. noone had to sacrifice anything.


vipor 01-11-2010 08:15 AM

all I'm saying is that with no formal TSB issued, the dealer is not going to be the one who decides whether or not they fix your car. if you walk in all meek and don't talk to the right people, they'll just send you on your way forcing you to use loose change to "fix" your $30-40k car.

TipsZ 01-11-2010 11:02 AM

Quote:

Originally Posted by vipor (Post 358673)
got mine taken car of with no issues... with a dealer i did not buy my car from. hard to tell whether or not the people having issues getting it taken care of should blame the dealers or themselves for not pushing the issue enough. i pushed the issue, spoke to the service manager, and it was done. the tech got paid, the shop got paid, and my problem was taken care of. noone had to sacrifice anything.

In my case, the dealership tells me they have to recreate the issue with one of their techs. However, Murphy's Law never allows for the issue to arise when I am at the Nissan Delearship. I took it to the dealership 3 times for this issue, but every F'ng time it would not do it their .. even AFTER I checked it and recreated the issue at home. So to avoid wasting my time, I just dropped in 2 pennies for each side and it appears to work so far.

vipor 01-11-2010 11:04 AM

when i brought mine in it was probably about 80% broken. i tested it right when i got to the dealer and pulled into the service lane, still broken. tech came out and it worked. tried again and it didn't work on like the 3rd time. all it had to do was fail once. they took it into the bay and verified it and crap then they were ready to agree it was broken.

kdo2milger 01-11-2010 03:45 PM

when i took mine in, i purposely waited a few days for the springlifts to settle in and didnt access the cargo area for those few days...

so the day i took it in i let the service manager try and sure enough it didnt pop open on the first or second attempt, however the third and fourth attempts were successful by him...i thought he was going to send me on my way lol

then he said hold on a minute and we walked over to another 370z with a sports package on the lot and he popped that hatch and it popped the first time and everytime after that, so he swapped the springlifts from that z to mine and put mine on the new z...i thought well ok ill give it the benefit of the doubt...so he puts them on my z and sure enough they worked 3 times in a row, so i thought what the heck!

i left the dealer drove home parked in the garage and thought let me test it... :shakes head: nope it didnt open! i was mad at that point, but not at the service manager...

i immidiately called him and told him about it and he said ill take care of it. he opened a wokr order and got the parts manager to order the longer ones and ive not had a problem since! pops first time everytime. and i didnt even buy my z from this nissan dealer!


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