!!For 370Z Owners with the Stuck Hatch Release Issue!!

dlmartin81 · 02-22-2010, 08:39 PM

Quote:

Originally Posted by antman22

most folks have had pretty good luck with getting their svc dept to order the parts even if you can't recreate the issue right there.

i couldn't reproduce it the day i went, but since i had the printout of the tsb he was cool with it and ordered the springs.

I went to the dealer last Friday after work and it did not pass the test.

So they ordered the lift-springs and they should be in mid week.

I also had the TSB printout with me and showed it to the service manager and he wasn't even aware of it. The TSB did have a date of Jan-2010, so I guess it's possible.

tjlazer · 02-22-2010, 09:25 PM

Quote:

Originally Posted by antman22

most folks have had pretty good luck with getting their svc dept to order the parts even if you can't recreate the issue right there.

i couldn't reproduce it the day i went, but since i had the printout of the tsb he was cool with it and ordered the springs.

Not me so easy for me! I made the appt. Went in and they checked it out. Took an hour. Took time off work, went to grab lunch, came back and they said "We checked it out and it worked great everytime. If it gets worse call us and we can take a look at it again. But we have to validate the problem before we can replace parts." I said fine and left. A few weeks later, after reading that others were able to call it in or just have the dealer order the part. I called back and mentioned it is still doing it on occasion and also mentioned the TSB and said could you just get order the damn part! The service guy went on to tell me again that they have to "see it doing it themselves" or they will not order/fix it. At this point I thought. No more Mr. Nice white guy. I decided to get darn rude at this point and raised my voice! I demanded to speak to the Service Manager! After a few minutes on hold (apparently being filled in on my request/behaviour.) He said, since it's a TSB he will just order the part for me! Lets see what happens....

gumpy · 02-23-2010, 05:19 PM

Just got the springs changed, seems to work fine at the moment but will keep an eye on it... the technican had difficultly getting the springs off at the start ><

Vegitto-kun · 02-23-2010, 06:35 PM

went to the garage. nissan hasn't issued the spring replacement in belgium yet. but they lowered the part where the hatch latches unto so that it is a tighter fit meaning the springs fly open harder causing the hatch to open up without any problems

IMWEZL · 02-24-2010, 03:47 PM

I got this done today at the dealer and now I can hear some more road noise and there is a noticeable gap between the hatch and the body.

Is there a way to adjust the new springs? I might just go back to the original springs and pop the hatch twice. lol

vipor · 02-24-2010, 03:47 PM

Give it a little time, they will probably settle at least a little. Haven't heard of anyone else having more noise after the swap

gumpy · 02-24-2010, 06:14 PM

yeah i haven't noticed a noise change either... man you must have got uber srpings...

what i'd be worried about is water leaking in if the gap is large enough...

ejrives · 02-24-2010, 08:34 PM

got mine changed yesterday, so glad! i couldn't take it anymore

kdoske · 03-12-2010, 09:54 PM

My car just started doing this every once and while. It is very annoying. Guess I'm gonna have to take it in and hope they fix it.

dlmartin81 · 03-13-2010, 10:23 AM

UPDATE: Got my new springs the other day and now the hatch pops up like a charm. To me the new springs didn't look much different than the old ones, other than being stiffer. Other than that, they were the same length.

theDreamer · 03-13-2010, 10:31 AM

Quote:

Originally Posted by dlmartin81

UPDATE: Got my new springs the other day and now the hatch pops up like a charm. To me the new springs didn't look much different than the old ones, other than being stiffer. Other than that, they were the same length.

If you go back a few pages I posted some pictures of the new ones. I think Nissan kept the same housing but changed the internal spring (higher rating), but earlier revisions of the hatch spring housing was different.

Zvengeance · 03-13-2010, 03:33 PM

I got mine replaced this week. All I did was talk to the maintenance manager about the problem. I then asked for an email so I could send the tech bulletin from Nissan that was linked here. She did some researched and called me 2 days later to tell me that the part was being ordered.

Huge difference since it was changed.

Thank you to everyone that posted the link.

OldGuy · 03-13-2010, 05:46 PM

My Z does not have the spoiler and have no problem with the hatch opening. I am wondering out loud if it is the weight of the spoiler that necessitates the heavier duty springs.

RCZ · 03-13-2010, 05:55 PM

I have this issue

370Zsteve · 03-13-2010, 05:59 PM

Quote:

Originally Posted by RCZ

I have this issue

Do it! I'm getting the springs replaced Monday.

View Poll Results: Does your rear hatch get stuck?
YES (ALL THE TIME!!!)	403	38.86%
YES (Sometime)	451	43.49%
NO (Never!)	183	17.65%
Voters: 1037. You may not vote on this poll

02-24-2010, 03:47 PM	#531 (permalink)
vipor A True Z Fanatic Join Date: Aug 2009 Location: Euless, TX [ DFW ] Age: 41 Posts: 13,531 Drives: Nismo 09-0183 QAB Rep Power: 48	Give it a little time, they will probably settle at least a little. Haven't heard of anyone else having more noise after the swap __________________ 2009 NISMO # 0193 \| QAB \| Albums! \| 05.04.10 (Dynojet) 291.94hp/248.28tq Oil Cooler (DIY) \| Custom Headlights \| GTSPEC Braces \| F.I. Long Tube Headers

02-24-2010, 08:34 PM	#533 (permalink)
ejrives A True Z Fanatic Join Date: Apr 2009 Location: Illinois Posts: 1,449 Drives: 09-6MT-T/S/N Rep Power: 18	got mine changed yesterday, so glad! i couldn't take it anymore __________________ "In a time of universal deceit, telling the truth is a revolutionary act." Stillen G3 CAI \|\| 35% tints \|\| FI CBE coming soon...

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02-23-2010, 05:19 PM	#528 (permalink)
gumpy Enthusiast Member Join Date: Oct 2009 Location: Sydney Posts: 449 Drives: 09 370z white manual Rep Power: 15	Just got the springs changed, seems to work fine at the moment but will keep an eye on it... the technican had difficultly getting the springs off at the start ><

02-23-2010, 06:35 PM	#529 (permalink)
Vegitto-kun A True Z Fanatic Join Date: Feb 2010 Location: USA Posts: 2,011 Drives: 09 370Z Rep Power: 262	went to the garage. nissan hasn't issued the spring replacement in belgium yet. but they lowered the part where the hatch latches unto so that it is a tighter fit meaning the springs fly open harder causing the hatch to open up without any problems

02-24-2010, 03:47 PM	#530 (permalink)
IMWEZL Track Member Join Date: Apr 2009 Location: HNL Posts: 603 Drives: 370Z/MKVII GTI Rep Power: 17	I got this done today at the dealer and now I can hear some more road noise and there is a noticeable gap between the hatch and the body. Is there a way to adjust the new springs? I might just go back to the original springs and pop the hatch twice. lol

02-24-2010, 06:14 PM	#532 (permalink)
gumpy Enthusiast Member Join Date: Oct 2009 Location: Sydney Posts: 449 Drives: 09 370z white manual Rep Power: 15	yeah i haven't noticed a noise change either... man you must have got uber srpings... what i'd be worried about is water leaking in if the gap is large enough...

03-12-2010, 09:54 PM	#534 (permalink)
kdoske Track Member Join Date: Jul 2009 Location: Louisiana Posts: 541 Drives: 800whp Unicorn FI Z Rep Power: 16	My car just started doing this every once and while. It is very annoying. Guess I'm gonna have to take it in and hope they fix it.

03-13-2010, 10:23 AM	#535 (permalink)
dlmartin81 Track Member Join Date: Dec 2008 Location: Chalfont, PA Age: 42 Posts: 923 Drives: 09 370Z Rep Power: 607	UPDATE: Got my new springs the other day and now the hatch pops up like a charm. To me the new springs didn't look much different than the old ones, other than being stiffer. Other than that, they were the same length.

03-13-2010, 03:33 PM	#537 (permalink)
Zvengeance Base Member Join Date: Mar 2009 Location: FL Posts: 31 Drives: 370z Nismo Rep Power: 16	I got mine replaced this week. All I did was talk to the maintenance manager about the problem. I then asked for an email so I could send the tech bulletin from Nissan that was linked here. She did some researched and called me 2 days later to tell me that the part was being ordered. Huge difference since it was changed. Thank you to everyone that posted the link.

03-13-2010, 05:46 PM	#538 (permalink)
OldGuy Base Member Join Date: Dec 2009 Location: Greensburg PA Posts: 899 Drives: '09370Z Red Base A7 Rep Power: 16	My Z does not have the spoiler and have no problem with the hatch opening. I am wondering out loud if it is the weight of the spoiler that necessitates the heavier duty springs.

03-13-2010, 05:55 PM	#539 (permalink)
RCZ A True Z Fanatic Join Date: Nov 2008 Location: Miami Posts: 6,403 Drives: '09 370Z Rep Power: 1118	I have this issue