Nissan 370Z Forum

Nissan 370Z Forum (http://www.the370z.com/)
-   Nissan 370Z Warranty / Scheduled Maintenance / Servicing / Repairs (http://www.the370z.com/nissan-370z-warranty-scheduled-maintenance-servicing-repairs/)
-   -   *Voluntary Service Campaign ** Steering Lock Fix** (http://www.the370z.com/nissan-370z-warranty-scheduled-maintenance-servicing-repairs/67969-voluntary-service-campaign-steering-lock-fix.html)

Cmike2780 03-21-2013 10:33 AM

Quote:

Originally Posted by SouthArk370Z (Post 2225118)
'09s did not come with a cabin air filter. There is a slot in the air handler for one, but the factory didn't install them. I had one installed in my '09 (lots of pollen this time of year).

That's exactly what I thought...so how can it be "really, really dirty"?

I've been meaning to put one in, but got lazy. I can't imagine they would have put one in for free in the past without knowing about it. Does the Nissan OEM cabin air filter available for later models fit right in or do I need to modify or go aftermarket?

SouthArk370Z 03-21-2013 10:41 AM

Quote:

Originally Posted by Cmike2780 (Post 2225144)
That's exactly what I thought...so how can it be "really, really dirty"?

I've been meaning to put one in, but got lazy. I can't imagine they would have put one in for free in the past without knowing about it. Does the Nissan OEM cabin air filter available for later models fit right in or do I need to modify or go aftermarket?

From what I've read, Nissan/Infiniti use the same air handler in several models so the filter should be easy to find. No mods required if you get the proper filter element. If you want to put one in yourself, there is at least one DIY on this site (looks like an easy job once you get the glovebox out). The filters come with or without activated carbon. IIRC, several companies make the filter so you don't have to spend extra for that Nissan sticker.

theDreamer 03-21-2013 10:41 AM

Quote:

Originally Posted by Cmike2780 (Post 2225144)
That's exactly what I thought...so how can it be "really, really dirty"?

I've been meaning to put one in, but got lazy. I can't imagine they would have put one in for free in the past without knowing about it. Does the Nissan OEM cabin air filter available for later models fit right in or do I need to modify or go aftermarket?

I believe the OEM one first, I think there is a DIY thread of someone taking a 09 and putting one in.
Also, my dealership is checking if they have any in stock for the steering lock, hoping to get it fixed this weekend.

AARC51 03-21-2013 11:09 AM

I've been riding the bus for more than a month because I refused to pay for a new shitty part. I just called Nissan of the Eastside and they're going to replace my part today! After which I plan on pulling the fuse, standing on my hood and shouting to my neighbors "FREEEEEEEEEEEEEEEEDOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO OM!"

nightine 03-21-2013 01:05 PM

Quote:

Originally Posted by nightine (Post 2221511)
At the moment they are saying they will cover the cost of the part, impressed with their fast response to the issue, the car is still at the dealers waiting to be diagnosed however I'm 99.9% sure it is this issue as what's was happening is as exactly as everyone else has described.

Picked up car today - had to pay 1 hours labour (£96) as Nissan UK aren't recalling at moment. Better than nothing but if they do recall will look for a refund on the labour.

On a totally different note I'm coming to San Francisco next month, could anyone recommend any good restaurants?

Cmike2780 03-21-2013 05:10 PM

2 Attachment(s)
Got my car back....all seemed okay, then.....

.... what

.... the

... f*ck!!!

car doesn't start....

of course, the first thing I thought was "did I really just bring it in to have them install a defective one?" ....turns out, the asshats just left something on without the motor running and drained the battery. So the rep grabs the battery pack inside so we can jump start the car. Rep comes over and almost put the neg cable to the positive terminal before I stopped him. I've actually seen someone start a car fire this way. Not cool!

......Car starts. then....

.... what

.... the

... f*ck!!!

The tech used a flat head screw driver to pry the panel under the steering wheel off and left a gouge. The right side of the panel won't pop back in. It isn't even attached, just a 1/2" gap where it should be flush.

I'm seriously livid. This is the crappiest work I've ever seen. No respect at all. I also noticed the wheel a bit off center. Can this install mess up the steering wheel alignment? I want to be sure it's unrelated before I speak to management.

...one more thing. The odometer showed 5 more miles than when I brought it in.:shakes head::shakes head::shakes head:

xxAGAVExx 03-21-2013 05:19 PM

Nissan just called me today asking when I was going to fax them my receipt. I faxed it almost two weeks ago and even called to confirm they got it. She looks around and says oh i found it, such incompetence. Then she calls me 10 min later saying I need to take it to a Nissan dealer to close out the recall because I didnt get it repaired through NIssan. :confused: I said look at the F n reciept and you can see it was done at a Nissan dealership. Her reply, oh I'll have to call them in the morning. WTF, what kind of freaking morons do they have working for Nissan. :mad:

N0SL3N 03-22-2013 12:27 AM

If I can convince Nissan to give me the Rev D SLU instead of installing it (they save the labour), how hard would it be to install. I don't like other people working on my car, especially at dealerships!!


Quote:

Originally Posted by zefaulter (Post 2216994)
I went for my appointment today. They take my keys and tell me it will take two hours. I go home and receive a call an hour later telling me they don't have the part in stock... Going back in Wednesday hmmmm...

What dealership did you take yours to?

Also, my letter says GT-R/370Z. Does this mean the GT-R is also affected?

bmarcinczyk14 03-22-2013 08:41 AM

Quote:

Originally Posted by xxAGAVExx (Post 2225884)
Nissan just called me today asking when I was going to fax them my receipt. I faxed it almost two weeks ago and even called to confirm they got it. She looks around and says oh i found it, such incompetence. Then she calls me 10 min later saying I need to take it to a Nissan dealer to close out the recall because I didnt get it repaired through NIssan. :confused: I said look at the F n reciept and you can see it was done at a Nissan dealership. Her reply, oh I'll have to call them in the morning. WTF, what kind of freaking morons do they have working for Nissan. :mad:

You didn't know? As long as she's good looking and has decent sized boobs she has the position as secretary lol.

bmarcinczyk14 03-22-2013 08:43 AM

Quote:

Originally Posted by Cmike2780 (Post 2225870)
Got my car back....all seemed okay, then.....

.... what

.... the

... f*ck!!!

car doesn't start....

of course, the first thing I thought was "did I really just bring it in to have them install a defective one?" ....turns out, the asshats just left something on without the motor running and drained the battery. So the rep grabs the battery pack inside so we can jump start the car. Rep comes over and almost put the neg cable to the positive terminal before I stopped him. I've actually seen someone start a car fire this way. Not cool!

......Car starts. then....

.... what

.... the

... f*ck!!!

The tech used a flat head screw driver to pry the panel under the steering wheel off and left a gouge. The right side of the panel won't pop back in. It isn't even attached, just a 1/2" gap where it should be flush.

I'm seriously livid. This is the crappiest work I've ever seen. No respect at all. I also noticed the wheel a bit off center. Can this install mess up the steering wheel alignment? I want to be sure it's unrelated before I speak to management.

...one more thing. The odometer showed 5 more miles than when I brought it in.:shakes head::shakes head::shakes head:

lmao! this is exactly why I opted for cutting the wire even after this recall happened, nissan can't have any excuse to touch my car now!

Cmike2780 03-22-2013 09:22 AM

Quote:

Originally Posted by bmarcinczyk14 (Post 2226842)
lmao! this is exactly why I opted for cutting the wire even after this recall happened, nissan can't have any excuse to touch my car now!

:ugh: glad I could amuse you.

SurfDog 03-22-2013 01:57 PM

Quote:

Originally Posted by Cmike2780 (Post 2225870)
Got my car back....all seemed okay, then.....

.... what

.... the

... f*ck!!!

car doesn't start....

of course, the first thing I thought was "did I really just bring it in to have them install a defective one?" ....turns out, the asshats just left something on without the motor running and drained the battery. So the rep grabs the battery pack inside so we can jump start the car. Rep comes over and almost put the neg cable to the positive terminal before I stopped him. I've actually seen someone start a car fire this way. Not cool!

......Car starts. then....

.... what

.... the

... f*ck!!!

The tech used a flat head screw driver to pry the panel under the steering wheel off and left a gouge. The right side of the panel won't pop back in. It isn't even attached, just a 1/2" gap where it should be flush.

I'm seriously livid. This is the crappiest work I've ever seen. No respect at all. I also noticed the wheel a bit off center. Can this install mess up the steering wheel alignment? I want to be sure it's unrelated before I speak to management.

...one more thing. The odometer showed 5 more miles than when I brought it in.:shakes head::shakes head::shakes head:

Yeah I think you just confirmed my fears and convinced me to forgo this "service".

Sorry for your troubles.

Highway 03-22-2013 05:11 PM

Quote:

Originally Posted by Cmike2780 (Post 2225107)
Dropped the car off this morning. They just called me back a few minutes ago to tell me the tech is working on it as we speak. 39k miles on the odometer and they also highly recommend a coolant flush, brake flush and a new cabin air filter which is supposedly really, really dirty......in my '09 Z......which I'm pretty sure didn't come with one :icon14: :facepalm:

They also saw my new tires and recommended an alignment. I can understand if they were the ones to install it, but how the f*** can you tell a car needs an alignment with brand new tires installed? They didn't even drive it as far as I know and it's not pulling left or right.

He almost had me until he said new cabin filter....sneaky bastards. Is wanting not getting scammed into unneccessary work when you come in for a recall too much to ask?

I also got the...It's about time to flush your brake fluid.

At 15K miles? Think I'm good.

raymondo510 03-22-2013 11:58 PM

Just got my full refund today:happydance: Even with the recall tho I will be pulling my fuse TOMORROW

raymondo510 03-22-2013 11:58 PM

O and it only took Nissan a week....Just to rub it in

BG370z 03-23-2013 11:12 AM

Quote:

Originally Posted by N0SL3N (Post 2226543)
If I can convince Nissan to give me the Rev D SLU instead of installing it (they save the labour), how hard would it be to install. I don't like other people working on my car, especially at dealerships!!




What dealership did you take yours to?

Also, my letter says GT-R/370Z. Does this mean the GT-R is also affected?

Got the same letter yesterday

DavidInIndy 03-23-2013 11:45 AM

OK guys, just got mine back from my local dealer yesterday. All seems fine so far. Very glad I didn't have the questionable service that some of you have had...very thankful.

So you guys recommend I pull the fuse anyway? I'm thinking I will, but just thought I'd ask.

tiger123 03-23-2013 12:08 PM

Quote:

Originally Posted by Cmike2780 (Post 2225870)
Got my car back....all seemed okay, then.....

.... what

.... the

... f*ck!!!

car doesn't start....

of course, the first thing I thought was "did I really just bring it in to have them install a defective one?" ....turns out, the asshats just left something on without the motor running and drained the battery. So the rep grabs the battery pack inside so we can jump start the car. Rep comes over and almost put the neg cable to the positive terminal before I stopped him. I've actually seen someone start a car fire this way. Not cool!

......Car starts. then....

.... what

.... the

... f*ck!!!

The tech used a flat head screw driver to pry the panel under the steering wheel off and left a gouge. The right side of the panel won't pop back in. It isn't even attached, just a 1/2" gap where it should be flush.

I'm seriously livid. This is the crappiest work I've ever seen. No respect at all. I also noticed the wheel a bit off center. Can this install mess up the steering wheel alignment? I want to be sure it's unrelated before I speak to management.

...one more thing. The odometer showed 5 more miles than when I brought it in.:shakes head::shakes head::shakes head:

CMike, what is the latest with your situation. After reading your post, I could not believe what I was reading and seeing. I mean, did the dealership have a 12 year old work on your car? WTF!!??

Did you go directly to the owner of the dealership? How is this being resolved? This is one of the worst Dealership stories I have heard.

I feel for you Bro. I really do hope this dealership makes everything right. You deserve that!!

Cmike2780 03-23-2013 02:58 PM

Spoke to a different service advisor and they're ordering a new panel. I'm still kind of pissed off, but at least it seems like they're trying to make it up. They said the tech is gonna get written up...whatever that means.

In regard to add on services, I really don't understand why they run their business this way, always trying to squeeze money out of you. If they were actually honest to everyone, they'd get more repeat business. I guess it's easier to scam people that don't know any better.

tiger123 03-23-2013 03:08 PM

Quote:

Originally Posted by Cmike2780 (Post 2229318)
Spoke to a different service advisor and they're ordering a new panel. I'm still kind of pissed off, but at least it seems like they're trying to make it up. They said the tech is gonna get written up...whatever that means.

In regard to add on services, I really don't understand why they run their business this way, always trying to squeeze money out of you. If they were actually honest to everyone, they'd get more repeat business. I guess it's easier to scam people that don't know any better.

I hear you. Good to hear they are taking care of the situation. Did they at least throw in some free oil changes?

Written up?.......that mechanic should be fired on the spot!! He obviously does not give a ****. :shakes head: That really pisses me off. :mad:

Regarding the other services, again I hear you. I totally agree with you, if they act honestly, they will get business and eventually repeat business. They need to EARN that trust.

I am very fortunate. I have a great relationship with my dealership and especially their service dept. They have definitely earned my trust and subsequently, my business. I trust them until they give me a reason not to. So far so good. I wish everyone would have this type of relationship with their dealership.

Again, good luck and all the best to you.

smknvtec 03-23-2013 10:41 PM

Strange. I called my dealer on my 2010 370 Nismo, they took my VIN number and said no recall.....

ayrton88 03-24-2013 11:38 AM

Quote:

Originally Posted by smknvtec (Post 2229908)
Strange. I called my dealer on my 2010 370 Nismo, they took my VIN number and said no recall.....

Same for my June build 2010. Apparently we have a different version. Still going to fail, so pull the fuse or get the harness.

Red__Zed 03-24-2013 11:42 AM

Quote:

Originally Posted by smknvtec (Post 2229908)
Strange. I called my dealer on my 2010 370 Nismo, they took my VIN number and said no recall.....

which steering lock version do you have?

SurfDog 03-24-2013 12:29 PM

Quote:

Originally Posted by nightine (Post 2225391)
Picked up car today - had to pay 1 hours labour (£96) as Nissan UK aren't recalling at moment. Better than nothing but if they do recall will look for a refund on the labour.

On a totally different note I'm coming to San Francisco next month, could anyone recommend any good restaurants?

Gary Denko on Russian hill near Ghiradelli square
get a reservation soon if you can

DEpointfive0 03-24-2013 01:32 PM

Quote:

Originally Posted by nightine (Post 2225391)
Picked up car today - had to pay 1 hours labour (£96) as Nissan UK aren't recalling at moment. Better than nothing but if they do recall will look for a refund on the labour.

On a totally different note I'm coming to San Francisco next month, could anyone recommend any good restaurants?

96 pounds isn't TERRIBLE considering we had members shafted for $1400


Unfortunately you're going to NorCal, but you should go to a shooting range seeing as you really don't have guns in the UK. LOL
(Or tell me the date and I'll see if I can drive up)

SouthArk370Z 03-24-2013 02:32 PM

Quote:

Originally Posted by smknvtec (Post 2229908)
Strange. I called my dealer on my 2010 370 Nismo, they took my VIN number and said no recall.....

My guess is that you already have the Rev D ESCL/SLU. If you can get your head under the dash, you should be able to see the label.

ZCarMan 03-24-2013 03:33 PM

I ordered online a Rev D to replace my Rev A version steering lock back in March of 2012. I had it installed at my local Nissan dealership before I actually suffered a failure. No problems with it since. I have sent off a request (including scans of my receipts) to Nissan North America asking for a full refund of the cost of the steering lock and the labor charged by the Nissan Service department to install it. I'll update when I get a response of whether or not I am successful.

DEpointfive0 03-24-2013 03:44 PM

Quote:

Originally Posted by ZCarMan (Post 2230635)
I ordered online a Rev D to replace my Rev A version steering lock back in March of 2012. I had it installed at my local Nissan dealership before I actually suffered a failure. No problems with it since. I have sent off a request (including scans of my receipts) to Nissan North America asking for a full refund of the cost of the steering lock and the labor charged by the Nissan Service department to install it. I'll update when I get a response of whether or not I am successful.

According to the campaign, as long as a dealershit did the repair, they SHOULD refund you

forza370z 03-24-2013 09:44 PM

Quote:

Originally Posted by DavidInIndy (Post 2229130)
OK guys, just got mine back from my local dealer yesterday. All seems fine so far. Very glad I didn't have the questionable service that some of you have had...very thankful.

So you guys recommend I pull the fuse anyway? I'm thinking I will, but just thought I'd ask.

Yea I'd still pull the fuse if I were you.

Knio 03-25-2013 01:10 AM

Does anyone know what revisions of the steering lock are recalled, is it all of A, B, and C? (D is the replacement?)

I moved so probably missed my letter if I got one.. I guess I will take it in to the dealer tomorrow and see.

ZOperaMan 03-25-2013 09:20 PM

Got my official recall notification today in the mail - text thus:

NISSAN NORTH AMERICA, INC.
National Headquarters
Consumer Affairs Department
P.O. Box 685003
Franklin, Tennessee 37068-5003

(My Name)
(My Address)


OWNER NOTIFICATION

Dear Nissan Owner:

Nissan is committed to providing the highest levels of product quality and customer satisfaction. We believe that our current and future success depends on your continued satisfaction with Nissan. With that in mind, we want to bring to your attention important information regarding your Nissan 370Z.

REASON FOR SERVICE CAMPAIGN

Your 370Z is equipped with an Electronic Steering Column Lock (ESCL) that locks the steering wheel when the vehicle is parked and the ignition is turned off to help prevent theft. On some 370Z vehicles, due to a manufacturing irregularity that has since been corrected, the ESCL may malfunction after the vehicle is locked and could prevent the engine from starting. This condition, should it occur, will only occur when attempting to start the vehicle, and not while driving. To help prevent this from occurring, Nissan will replace the ESCL assembly in your vehicle.

WHAT NISSAN WILL DO

Your Nissan dealer will replace the Electric Steering Column Lock (ESCL) free of charge for parts and labor.

WHAT YOU SHOULD DO

Contact your Nissan dealer at your earliest convenience in order to arrange an appointment. To ensure the least inconvenience for you, it is important that you have an appointment before bringing your vehicle to the Nissan dealer for service. Please bring this notice with you when you keep your service appointment. Instructions have been sent to your Nissan dealer.

If the dealer fails, or is unable to complete the service free of charge, you may contact the National Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-NISSAN1 (1-800-647-7261).

Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan vehicle.

-------------------------------------------------------
CHANGE OF INFORMATION POST CARD:
(Attached) shows VIN, etc.

--ZOM

SouthArk370Z 03-25-2013 11:06 PM

Quote:

Originally Posted by Knio (Post 2231446)
Does anyone know what revisions of the steering lock are recalled, is it all of A, B, and C? (D is the replacement?)

I moved so probably missed my letter if I got one.. I guess I will take it in to the dealer tomorrow and see.

As far as I can tell (I didn't wait to get a letter), it's for Revs A-C (2009-2010). But, yeah, your dealer can tell you for sure.

I had mine replaced today. Once they got it into the shop, it was only a 25 minute job.

Knio 03-26-2013 01:54 AM

Quote:

Originally Posted by SouthArk370Z (Post 2233335)
As far as I can tell (I didn't wait to get a letter), it's for Revs A-C (2009-2010). But, yeah, your dealer can tell you for sure.

I had mine replaced today. Once they got it into the shop, it was only a 25 minute job.

You're right, I have rev C and my car came up on their system. Getting it replaced tomorrow.

xxAGAVExx 03-26-2013 08:44 AM

Just got mine replaced yesterday, they reconnected my cut brown wire :(

RiCharlie 03-26-2013 10:06 AM

Steering lock
 
Just received my notification in the mail today..

theDreamer 03-26-2013 10:08 AM

Going in tomorrow at 8AM to have mine fixed finally.

Hatsuongmai 03-26-2013 04:31 PM

I just call Premier Nissan and schedule for the replacement next Friday. They just look up the VIN and acknowlege this recall right away. No recall letter needed.

smknvtec 03-26-2013 08:42 PM

Quote:

Originally Posted by ayrton88 (Post 2230422)
Same for my June build 2010. Apparently we have a different version. Still going to fail, so pull the fuse or get the harness.

And if the recall has been complied with I am good or still pull it?
Quote:

Originally Posted by Red__Zed (Post 2230424)
which steering lock version do you have?

I have no clue.
Quote:

Originally Posted by SouthArk370Z (Post 2230566)
My guess is that you already have the Rev D ESCL/SLU. If you can get your head under the dash, you should be able to see the label.

OK I will check. Thanks.

smknvtec 03-26-2013 08:49 PM

The only thing I saw under there that had numbers on it was something that said "throw away in case of free fall". Other than that I don't know what I am looking for. How does one know if they have an early 2010 model or late?

DWS44 03-26-2013 08:58 PM

Got my notice on Friday, took it in today and they had the ESCL on-hand and took care of it. Mine had RevC originally. One thing I did notice...the new one sounds quite different than the old one. Hard to explain the difference, but the tone is a bit quieter.


All times are GMT -5. The time now is 01:35 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2025, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.6.0 PL2