TOP Tearing issue

Merlin

The problem is the rear hatch arm on the driver’s side. Attached to that arm is a hydraulic line and a wire (for the rear window defogger I think). The wire passes thru a conduit. When the top is lowered and raised that sharp edge of that conduit digs into the canvass top and is wearing a hole in it. Rather than take the edge off the conduit, the Nissan regional tech appears to have bent the arm out and twisted it a little (and left deep, raw tool marks in the metal arm). He also wrapped black tape all around the hydraulic line and wire and remaining conduit. Can't tell what is under the tape, but suspect it ain't pretty. The arm (layered tape) still rubs the canvas when raising and lowering the top, but now in a different spot. And the arm now rubs into the rubber gasket on the edge of the area where the top drops in. He bent it out too much. It is hard to explain. They now plan to replace the canvas as the material where it was previously rubbing is now beginning to show threads and will slowly unravel. I am just shaking my head as watch them do all of this and just make it worse. I do have slight indentations and creases on the left and right side of the top, but they are minor.