TOP Tearing issue

Z_U_later · 07-13-2010, 01:50 AM

I thought I give everyone an update on my repairs. I got a call a few weeks ago and was told that my top was in early. When I got to the dealership the service rep. told me that the Nissan rep saw my post and made sure I got a new top asap she even said he hand delivered it to the dealership. I have to give Nissan props for that. Now for the not so good news, apparently the dealership contracts the top installation to a third party, whats more concerning is that according to the service rep mine is the first 370 roadster they have ever worked on. Well when I got the car back last week I was not impressed with the work and their inexperience with the new design shows. The molding on the right side is crooked, the seem in the rear were not tucked away and was exposed, and finally the front was not pulled tight and is loose in the center front. I'll take some picks and post it tomorrow. I understand that the dealership did not have the ability to install the top but they should have had some quality control. I Pointed all this out to my service rep when I picked it up last week but she told me to take it home and drive it around for a few days and operate the top after 5 or 6 days and see if the issues would clear up. Well I put the top up and down several times but the 3 issue I mentioned are still visible. I called my service rep today and told her I was going to drop off the car tomorrow after work and have them resolve those 3 issue. Hopefully they will fix everything but this is beginning to bug me. I'll update the post when I get the car back.

Sandra Dee · 07-13-2010, 08:04 AM

Quote:

Originally Posted by Z_U_later

I thought I give everyone an update on my repairs. I got a call a few weeks ago and was told that my top was in early. When I got to the dealership the service rep. told me that the Nissan rep saw my post and made sure I got a new top asap she even said he hand delivered it to the dealership. I have to give Nissan props for that. Now for the not so good news, apparently the dealership contracts the top installation to a third party, whats more concerning is that according to the service rep mine is the first 370 roadster they have ever worked on. Well when I got the car back last week I was not impressed with the work and their inexperience with the new design shows. The molding on the right side is crooked, the seem in the rear were not tucked away and was exposed, and finally the front was not pulled tight and is loose in the center front. I'll take some picks and post it tomorrow. I understand that the dealership did not have the ability to install the top but they should have had some quality control. I Pointed all this out to my service rep when I picked it up last week but she told me to take it home and drive it around for a few days and operate the top after 5 or 6 days and see if the issues would clear up. Well I put the top up and down several times but the 3 issue I mentioned are still visible. I called my service rep today and told her I was going to drop off the car tomorrow after work and have them resolve those 3 issue. Hopefully they will fix everything but this is beginning to bug me. I'll update the post when I get the car back.

first of all-I am very sorry to hear of your troubles with the top. When i got my roadster, the salesman told me to purchase a product called Raggtop to help protect the fabric-even though the car was was brand new. Water was beading on it without any prob-but I did follow his advice. I think your top had more of a mechanical strain on it-did the water bead on it when you first got it?

Z_U_later · 07-14-2010, 01:01 AM

Yes water was beading. The discoloration was due to something pushing against the top.

TalismanIII · 07-14-2010, 12:28 PM

I also have some discoloration of the top in the same spot. No tearing - yet. I will keep an eye on mine as well and update everyone if I start to see the same issue....

TalismanIII

vifferman · 07-14-2010, 02:51 PM

It's "beginning to bug you?" You must be a saint. They'd have me in a straitjacket by now. My previously-reported "top bulge" (now seemingly fixed, but with some remnant stretch marks) nearly did me in; let alone your horrendous experience. BTW - not sure I understand why your Nissan dealer couldn't do the top replacement themselves, as my dealer told me that they've done two 370ZR top replacements, and that "while it takes some time, it's not a big deal."

I have a small indentation & some discoloration in the area of your tear, and my ZR is just 5 weeks old now; so I'm very interested in your resolution. Best wishes for a good outcome, and please keep us informed.

07-14-2010, 12:28 PM	#4 (permalink)
TalismanIII Base Member Join Date: Jan 2010 Location: Edmonton Posts: 19 Drives: '10 370Z Roadster M6 Rep Power: 17	I also have some discoloration of the top in the same spot. No tearing - yet. I will keep an eye on mine as well and update everyone if I start to see the same issue.... TalismanIII __________________ 2010 370Z Roadster, Black Rose, Wine Interior, Bordeaux Top, M6, Sport Pkg, Navi, Fast Intentions HFC's, CBE with 12" Resonators, Stillen G3 Intakes, H&R 20mm rear and 15mm front Wheel Spacers

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07-14-2010, 01:01 AM	#3 (permalink)
Z_U_later Base Member Join Date: Nov 2009 Location: Southern California Posts: 46 Drives: 10 370z Roadster AT7 Rep Power: 17	Yes water was beading. The discoloration was due to something pushing against the top.

07-14-2010, 02:51 PM	#5 (permalink)
vifferman Base Member Join Date: Jul 2009 Location: Ohio Posts: 62 Drives: '04 TSX, '10 370ZR Rep Power: 18	It's "beginning to bug you?" You must be a saint. They'd have me in a straitjacket by now. My previously-reported "top bulge" (now seemingly fixed, but with some remnant stretch marks) nearly did me in; let alone your horrendous experience. BTW - not sure I understand why your Nissan dealer couldn't do the top replacement themselves, as my dealer told me that they've done two 370ZR top replacements, and that "while it takes some time, it's not a big deal." I have a small indentation & some discoloration in the area of your tear, and my ZR is just 5 weeks old now; so I'm very interested in your resolution. Best wishes for a good outcome, and please keep us informed.