TOP Tearing issue

Merlin

It will be interesting to hear the response...

vifferman

Here's the expected lame response from Nissan...

October 20, 2010



File # 6962899


Dear Andrew Bertsch:

Thank you for contacting Nissan North America, Inc. and allowing us the opportunity to be of assistance. We are sorry to hear about the experience you are having with your Z Roadster and apologize for any inconvenience this may have caused you.

Please contact your local Nissan dealer and schedule an appointment, as the dealer is in the best position to diagnose and repair your vehicle. Your Nissan dealer will be more than willing to assist.

File #6962899 has been created to document your concern. If you have any further questions, comments or are unsatisfied with your dealer experience, please feel free to contact us at 1-800-647-7261.

Your satisfaction with your vehicle and your Nissan dealer is very important to us. Thank you for allowing us to be of assistance.

Sincerely,

Nissan North America, Inc.



Vivian Gonzalez
Consumer Affairs Representative
Nissan Consumer Affairs

B52EWO

I have a 2010 Roadster I purchased used in September with about 4000 miles; it had been bought new earlier this year. The top on the passenger side is wearing exactly as the picture in Z_U_Later's post except mine is reversed - the hole is on the passenger’s side and the dimple is on the driver's side.

I took my car to the dealer two weeks ago and he's ordered a new top so only time will tell whether this will be a permanent fix. The technician is supposed to look at the top mechanism to see what's causing this and I hadn't seen all these post before I went to the dealer so I'll print out all of them so there's no question about this being an isolated incident.

I purchased a new 2004 350Z Roadster and the top started rotting just after the warranty expired. I got no assistance from the dealer so I traded it before the top got too bad. When the 370Z Roadster came out with a new top material, I decided to try it again. The 370Z is such a much improved vehicle over the 350Z so I’ll live with this issue, especially since the dealer has accepted responsibility. I open and close my top at least 2 times a day and usually more on the weekend so I would estimate it will go through at least 1000 cycles a year. If Nissan has to replace the top once a year – so be it. I’ll always have a new top!