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TOP Tearing issue

Had an attempted top replacement this week. Pics attached. Broken 2nd bow 1st time tech cycled it. Any idea what caused this?

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Old 06-07-2013, 05:45 AM   #1 (permalink)
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Had an attempted top replacement this week.
Pics attached.
Broken 2nd bow 1st time tech cycled it.
Any idea what caused this?
Attached Images
File Type: jpg IMG_0171.jpg (551.8 KB, 71 views)
File Type: jpg IMG_0170.jpg (710.6 KB, 94 views)
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Old 06-07-2013, 06:58 AM   #2 (permalink)
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Was it was broken before it was cycled for the first time and then made to look like it was broken during the first cycling? I would guess it was broken during the install. Either way, it needs to be repaired at a cost to the dealer.
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Old 06-07-2013, 03:01 PM   #3 (permalink)
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The other problem is that the part is not available.
New top is going to be stuck in this position for about two weeks while waiting for part to arrive.
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Old 06-08-2013, 08:40 AM   #4 (permalink)
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Here's the link to the TSB:

Tsb: 2010 – 2011 370z roadster: Door windows contacting soft top
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Old 06-08-2013, 06:55 PM   #5 (permalink)
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Wow. I just decided to read this. I've had the car for a couple of months and the only time the top is ever up is when I wash it. Guess I need to go check...
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Old 06-18-2013, 06:44 PM   #6 (permalink)
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I to have a 370 Z roadster top problem exactly as Z U LATER. i took it to the dealer around 11000 miles about 1 yr and a half old the said the would replace it then they told me they would not after about a 6 month wait when they told me it was on order.i have been threw the Nissan complaint department and have got no where. i think they know they have a problem on these tops. no more Nissan's for me and i have bought three.
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Old 06-19-2013, 05:45 AM   #7 (permalink)
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Obvious Nissan has redesigned the roof - was comparing 2011 and 2012 roof service manual. Obvious changes in soft top cover design.
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Old 06-19-2013, 09:59 AM   #8 (permalink)
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Now that you point that out...along with the steering lock fix and the oil cooler and back up camera...glad i got a 12.
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Old 09-27-2013, 10:45 AM   #9 (permalink)
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Replaced my top once when the window on the driver side (Window TSB) caught the rear section 5 months into ownership. After returning twice to fix issues related to the poor install (crunching the plastic retainer and damage to the plastic roller bar cover), I am back again 1.5 years later. This time the front passenger side window cause a small tear at the front. Never notice until the summer (again poor adjustment). Now I am told that they need a new assembly..

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Old 09-27-2013, 08:45 PM   #10 (permalink)
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Sorry man.

Mine tore the first time I put it down with only 21 miles on it. Brand new one - no probs yet. Best thing is to keep it under warranty.

And make certain the dealer knows how to install it.
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Old 02-26-2014, 02:30 PM   #11 (permalink)
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I had frame replaced and yes it over 11k to fix, I do need to know what warrenty will cover this frame and cloth. Anyone had a claim and got this repaired with a extended warrrenty ?
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Old 03-01-2014, 09:58 AM   #12 (permalink)
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Got mine covered under the original warranty. But still having issues with top hitting the lid on opening. It's going back in for adjustments once the car is out of storage around mid April
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Old 11-23-2014, 10:14 PM   #13 (permalink)
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Having nightmares about my just purchased 2010 roadster after reading this thread. Holy cow - $10,000 to replace the top assembly????? My 2010 has 9000 miles on it and the top looks perfect at this time. I have no idea if the previous owner cycled the top once, never, or every day. A few questions for you roadster owners -

Are the top tearing issues something that has happened to most, a few, or everyone?

How about hydraulic issues/failing pumps? Is it a rare occurrence or something that will happen to all?

Thanks for any answers!
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Old 11-24-2014, 10:19 AM   #14 (permalink)
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Out of pocket does not cost $10K. Mine was replaced and the top material itself cost $1200 Cdn. Labour was a day and a half (Nissan has the repair time as one full day, so I was told by the service manager). That does not come close to $10K if it's just replacing the top because the windows have contacted the top and rubbed a hole in the material or a piece of the frame assembly has rubbed and holed the top. A damaged frame of course will increase the total cost for sure. I don't think there have been many problems with the actual mechanical workings of the frame for the top. Contact the dealer and have them check through your VIN if the top was replaced already under warranty.
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