Roadster Top problems - Nissan Corporate wants you to call in and open case

vman12 · 04-03-2019, 11:34 AM

For those of you that are currently having problems with your roadster top - lid hitting the roof, there is hope. I talked to Nissan Consumer affairs at 1-800-647-7261 option 7. They have created a fix for this (which they say works perfectly) but need 2 to 3 months to finalize the fix.

I told them that we have a forum full of people with this issue. They asked that everyone with this issue call in and open a case so they can track.
Nissan Consumer affairs 1-800-647-7261 option 7

I opened a new case with them today and was told that if everyone with this issue calls in and opens a case, the fix may come sooner and may even become free for those that are out of warranty. It's pretty much a question about how many people are affected. If a lot of people complain, Nissan will act differently than if only 1 or 2 people call in.

See the original thread for this issue:
Storage lid rubs the fifth bow when opening the soft top
Storage lid rubs the fifth bow when opening the soft top

bunk · 04-03-2019, 11:48 AM

Whatever this fix is, I hope it works/lasts. I have a pretty nice sized chuck of paint/scratch on my Tonneau cover from this problem. Gonna call them today

NismoUFO · 04-03-2019, 12:58 PM

On the phone with them right now. Asking for a case to be created.

update: Case created, got the agent ID# as well.. I am supposed to receive a call tomorrow from a regional service rep.

vman12 · 04-03-2019, 01:16 PM

i sent a message to the following users on this forum to let them know, if you know of any others please let them know to call in
Spoiler
LHMBP
NismoUFO
Dramagodes
HEFFAE
OldGuyFla
Rodd
gsx95
blake29
xpenziv
BoilardZ
ReeceZ
opruitt
DocJ
gbhrps
Hi-Step'n370Z
dsmarks2002
gsx95

gsx95 · 04-03-2019, 03:27 PM

I made the list twice, lol! Unfortunately I don't have the car anymore, partly because of this issue. Good luck to everybody in getting this fixed though!

SIKHRYDE · 04-03-2019, 04:16 PM

Eugh doesn't work for folks in Canada.

They told me to call 1-800-387-0122 and Nissan Canada said they cant do anything. Go to the dealership.

LHMBP · 04-22-2019, 04:00 PM

Shortly after my post a couple of years ago (I think) I took it to a Nissan dealership to have the 5th bough replaced which has fixed the issue, but I thought it was very expensive. The only issue I see now is when I close the top when the back of the top comes down more forcefully than I think it should. Seems like it is putting too much stress on the rear section. It didn't do this for a while.

LHMBP · 04-23-2019, 08:53 AM

I opened a case yesterday. They advised me to take it to a Nissan dealership for diagnostics and call back.

bunk · 04-23-2019, 09:21 AM

Quote:

Originally Posted by LHMBP

Shortly after my post a couple of years ago (I think) I took it to a Nissan dealership to have the 5th bough replaced which has fixed the issue, but I thought it was very expensive. The only issue I see now is when I close the top when the back of the top comes down more forcefully than I think it should. Seems like it is putting too much stress on the rear section. It didn't do this for a while.

The 5th bow bungie is worn.

LHMBP · 04-23-2019, 09:33 AM

It's only been 2 years since they were replaced.

bunk · 04-23-2019, 09:50 AM

Quote:

Originally Posted by LHMBP

It's only been 2 years since they were replaced.

Some people never have problems with their tops, some have a never ending problem

. When the top is closing, one the purposes of that 5th bow bungie is to provide enough resistance to the top so that it doesnt "snap" when it extends the back of the top. The other is to pull the rear of the top back far enough to give clearance to the tonneau lid when the top is opening.

Theres a great video in this section that shows how to replace the bungie. It looks really easy to do. Theres also a thread that has links to buy the bungie, Nissan dealers also sell them.

LennyK · 04-25-2019, 12:39 PM

Great News For All Roadster Owners

gryghst · 04-27-2019, 08:45 AM

There are a number of video's by Top Hydraulics on how to replace cylinders, bungees, and trouble shoot the top on our roadsters. Very helpful and reassuring to know that things can be fixed if they every start acting up.

BoilardZ · 04-27-2019, 12:36 PM

Thanks for the update. I called the number and got a case created. The agent I was talking to, though, seemed to know nothing about the "fix" that is supposedly in the works. He advised me to take the car to my local Nissan dealer. However, if the fix isn't yet ready, I don't really see the point in that. Please keep us updated on when Nissan releases the fix, and I'll take my car in at that point.
Is there anything else we should be doing right now?
Thanks again!

6SpeedZ · 04-27-2019, 01:46 PM

Thank you I appreciate the information on this & will call immediately.

Mine just started doing this two days ago!

04-03-2019, 11:34 AM	#1 (permalink)
vman12 Base Member Join Date: Dec 2018 Location: OH Posts: 88 Drives: '14 370z roadster M6 Rep Power: 1064	Roadster Top problems - Nissan Corporate wants you to call in and open case For those of you that are currently having problems with your roadster top - lid hitting the roof, there is hope. I talked to Nissan Consumer affairs at 1-800-647-7261 option 7. They have created a fix for this (which they say works perfectly) but need 2 to 3 months to finalize the fix. I told them that we have a forum full of people with this issue. They asked that everyone with this issue call in and open a case so they can track. Nissan Consumer affairs 1-800-647-7261 option 7 I opened a new case with them today and was told that if everyone with this issue calls in and opens a case, the fix may come sooner and may even become free for those that are out of warranty. It's pretty much a question about how many people are affected. If a lot of people complain, Nissan will act differently than if only 1 or 2 people call in. See the original thread for this issue: Storage lid rubs the fifth bow when opening the soft top Storage lid rubs the fifth bow when opening the soft top blueranger, NismoUFO, HillcrestTop and 5 others like this.

04-03-2019, 11:48 AM	#2 (permalink)
bunk A True Z Fanatic Join Date: Mar 2018 Location: Southern California Posts: 4,077 Drives: 2010 370z Roadster Rep Power: 2684369	Whatever this fix is, I hope it works/lasts. I have a pretty nice sized chuck of paint/scratch on my Tonneau cover from this problem. Gonna call them today HEFFAE and vman12 like this. __________________ -Drop in K&N Filter -Invidia Gemini CBE -Z1 Oil Cooler -Swift Springs - EcuTek -Forgestar F14 -SPL Camber Links -Akebono BBK Upgrade -Z1 Premium SS Lines -SPL Diff Bushings -SPL FUCAs - BellRaceworks Diff Brace

04-03-2019, 12:58 PM	#3 (permalink)
NismoUFO Base Member Join Date: Mar 2016 Location: Cincinnati, OH Posts: 17 Drives: 17 Sport Roadster Rep Power: 9	On the phone with them right now. Asking for a case to be created. update: Case created, got the agent ID# as well.. I am supposed to receive a call tomorrow from a regional service rep. bunk and vman12 like this. Last edited by NismoUFO; 04-03-2019 at 01:17 PM.

04-03-2019, 01:16 PM	#4 (permalink)
vman12 Base Member Join Date: Dec 2018 Location: OH Posts: 88 Drives: '14 370z roadster M6 Rep Power: 1064	i sent a message to the following users on this forum to let them know, if you know of any others please let them know to call in Spoiler LHMBP NismoUFO Dramagodes HEFFAE OldGuyFla Rodd gsx95 blake29 xpenziv BoilardZ ReeceZ opruitt DocJ gbhrps Hi-Step'n370Z dsmarks2002 gsx95 Godzirra and bunk like this. Last edited by vman12; 04-03-2019 at 01:57 PM.

04-03-2019, 03:27 PM	#5 (permalink)
gsx95 Base Member Join Date: Nov 2017 Location: USA Posts: 69 Drives: 2017 370Z Roadster Rep Power: 7	I made the list twice, lol! Unfortunately I don't have the car anymore, partly because of this issue. Good luck to everybody in getting this fixed though! vman12 likes this.

04-03-2019, 04:16 PM	#6 (permalink)
SIKHRYDE Base Member Join Date: Sep 2011 Location: Mississauga Posts: 77 Drives: 2010 Nissan 370z Rep Power: 13	Eugh doesn't work for folks in Canada. They told me to call 1-800-387-0122 and Nissan Canada said they cant do anything. Go to the dealership. vman12 likes this.

04-22-2019, 04:00 PM	#7 (permalink)
LHMBP Base Member Join Date: Nov 2016 Location: Texas Posts: 19 Drives: 11 370z Rdstr Rep Power: 8	Shortly after my post a couple of years ago (I think) I took it to a Nissan dealership to have the 5th bough replaced which has fixed the issue, but I thought it was very expensive. The only issue I see now is when I close the top when the back of the top comes down more forcefully than I think it should. Seems like it is putting too much stress on the rear section. It didn't do this for a while. vman12 likes this.

04-23-2019, 08:53 AM	#8 (permalink)
LHMBP Base Member Join Date: Nov 2016 Location: Texas Posts: 19 Drives: 11 370z Rdstr Rep Power: 8	I opened a case yesterday. They advised me to take it to a Nissan dealership for diagnostics and call back.

04-23-2019, 09:33 AM	#10 (permalink)
LHMBP Base Member Join Date: Nov 2016 Location: Texas Posts: 19 Drives: 11 370z Rdstr Rep Power: 8	It's only been 2 years since they were replaced.

04-25-2019, 12:39 PM	#12 (permalink)
LennyK Enthusiast Member Join Date: May 2015 Location: Mountain Top Posts: 268 Drives: 370Z Roadster 2010 Rep Power: 207	Great News For All Roadster Owners __________________ *** ROADSTER * TOURING * 2010 * PLATINUM * GRAPHITE * * Z * NISSAN * 370Z * NISSAN * Z ***

04-27-2019, 08:45 AM	#13 (permalink)
gryghst Base Member Join Date: Apr 2016 Location: Albany, NY / Largo FL Age: 73 Posts: 85 Drives: '16 Nismo Rep Power: 1923	There are a number of video's by Top Hydraulics on how to replace cylinders, bungees, and trouble shoot the top on our roadsters. Very helpful and reassuring to know that things can be fixed if they every start acting up. bunk likes this.

04-27-2019, 12:36 PM	#14 (permalink)
BoilardZ Base Member Join Date: Apr 2017 Location: Sacramento, CA Posts: 85 Drives: 2017 370Z Rep Power: 8	Thanks for the update. I called the number and got a case created. The agent I was talking to, though, seemed to know nothing about the "fix" that is supposedly in the works. He advised me to take the car to my local Nissan dealer. However, if the fix isn't yet ready, I don't really see the point in that. Please keep us updated on when Nissan releases the fix, and I'll take my car in at that point. Is there anything else we should be doing right now? Thanks again!

04-27-2019, 01:46 PM	#15 (permalink)
6SpeedZ Base Member Join Date: Nov 2018 Location: Treasure Coast, FL Posts: 17 Drives: Pearl 370z Roadster Rep Power: 6	Thank you I appreciate the information on this & will call immediately. Mine just started doing this two days ago!

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