Roadster Top problems - Nissan Corporate wants you to call in and open case

Ottomatic · 07-17-2019, 11:47 AM

Quote:

Originally Posted by Prodjay10

The system will self bleed. Just make it go up or down and add fluid as needed. A couple times will probably do it.

Thanks - I learned this late yesterday. Self-bleeding and should be simple. I appreciate the quick replies!

vman12 · 07-24-2019, 06:41 AM

have an update on the fix

received a call from my dealership about the 5th bow roof fix. Nissan is starting to schedule appointments for people to come in to get this finally fixed.
since the bulletin has not yet been shared with the dealers, the Nissan engineers are flying out themselves. I got my appointment scheduled for mid-August. We'll see if this is the final permanent fix for this nightmare of an issue. LOL

NismoUFO · 07-27-2019, 08:05 PM

Good. I’m really tired of reaching back to pull the bow forward. I already have paint chips and very unhappy about it.

@vman, sent you a pm.

Dramagodes · 08-10-2019, 06:00 PM

I also recieved a call to schedule an appointment since they have a fix now. Hope it works. I will be scheduling an appointment at the end of the month. Hope it works.

NismoUFO · 08-11-2019, 09:07 AM

I received a call from my dealership. I scheduled August 27th.

High_Octane · 08-12-2019, 01:18 AM

Do share what the fix is.
I may not be able to get the dealer to fix mine as my warranty has long expired.

Rodd · 08-12-2019, 06:49 PM

Quote:

Originally Posted by High_Octane

Do share what the fix is.
I may not be able to get the dealer to fix mine as my warranty has long expired.

I'm at the stage where I don't really care too much about what it costs, I just want to ensure its a permanent fix and that I will be able to access the fix here in Australia- here's hoping!

Good luck to all guys with your booking, hope it works out well for you all. Can't wait to find out the details. Please find out as much info as you about what they do, can parts be ordered in from Nissan to fix yourself etc.

Thank you

vman12 · 08-14-2019, 05:15 AM

Got my car back. All the fix is is a different bungee. One with 100lb of pressure. It does work- new bungee makes it snap back with force. Downside, whatever they did screwed up the roof trim. I'll post photos.

Sent from my Nexus 6P using Tapatalk

vman12 · 08-14-2019, 08:00 AM

See attached photos.
The trim on the roof is messed up on both the driver side and passenger side.
Driver side - the rubber piece on the roof that presses on the body of the car to prevent any water from coming in is now being pushed out - probably due to the 100lb of pressure the new bungee is exerting..
Passenger side - the rubber piece on the roof that presses on the body of car is all wrinkled. Will probably let some water in if rains hard. Also at the top, the roof piece is protruding.
Rear - noticed the rear is not pressing down as hard on the lid, there is now a gap. Some water may possibly get in…..

vman12 · 08-14-2019, 10:58 AM

here is a video of opening my roof with the new bungee. you'll also see how the rubber trim is sticking out.

https://youtu.be/Tcp-Md34nAM

bunk · 08-14-2019, 12:33 PM

Quote:

Originally Posted by vman12

See attached photos.
The trim on the roof is messed up on both the driver side and passenger side.
Driver side - the rubber piece on the roof that presses on the body of the car to prevent any water from coming in is now being pushed out - probably due to the 100lb of pressure the new bungee is exerting..
Passenger side - the rubber piece on the roof that presses on the body of car is all wrinkled. Will probably let some water in if rains hard. Also at the top, the roof piece is protruding.
Rear - noticed the rear is not pressing down as hard on the lid, there is now a gap. Some water may possibly get in…..

Did the dealership who installed the new bungie cords not know what they were doing, or is this how the "fix" is supposed to be? If this is the only option we have, Ill pass and just put up with nudging the top forward as the lid opens rather than risk any leaks and the eye sore of a bad fit. Comon Nissan!!!

vman12 · 08-14-2019, 02:00 PM

They told me mine was 1 of 2 first cars this was installed in. When I complained about the trim the tech told me the engineer was onsite and was helping him install. The engineer reviewed the results and told the tech that there is nothing else they can do. They blamed it on the fact that my car is 2014 and already 5 years old. And also since they put in new roof last year (and I've been waiting for the bungee fix since), I'm now out of parts warranty on the new roof. They said to call nissan consumer affairs if I'd like but there is nothing else the dealer can do. I called nissan, waiting on call back.

Also my concern is not just the bad fit and the trim. I can tell from looking at the top of the roof, that the bungee is squeezing the roof very hard, which I think is causing the trim to curl up and get pushed out. This makes me wonder if it will cause mechanics of the roof to fail after some time.

TJM370ZR · 08-21-2019, 08:23 PM

Vman12.......I am really sorry this is happening to you and it seems like classic Nissan Dealer behavior (based on my many terrible experiences with them before selling my Z). I highly recommend that you lawyer up as you have well documented proof that this issue existed during the warranty period and all "fixes" by Nissan have not been effective and have even made the problem worse. The second a capable warranty/lemon law attorney reaches out to them they will push for a generous settlement very quickly, trust me.

Standard Nissan Protocol with Convertible Tops

Step 1: Nissan Dealer jacks up customer's car and makes it even worse than initial problem.

Step 2: Nissan Dealer denies all responsibility for something blatantly obvious.

Step 3: Nissan Dealer says "there is nothing we can do" and directs customer to call Nissan Corporate

Step 4: Nissan Corporate says "there is nothing we can do" and directs customer back to Dealership

Step 5: See Step 3 hahahahahaha

vman12 · 08-24-2019, 09:17 PM

Quote:

Originally Posted by TJM370ZR

Vman12.......I am really sorry this is happening to you and it seems like classic Nissan Dealer behavior (based on my many terrible experiences with them before selling my Z). I highly recommend that you lawyer up as you have well documented proof that this issue existed during the warranty period and all "fixes" by Nissan have not been effective and have even made the problem worse. The second a capable warranty/lemon law attorney reaches out to them they will push for a generous settlement very quickly, trust me.

Standard Nissan Protocol with Convertible Tops

Step 1: Nissan Dealer jacks up customer's car and makes it even worse than initial problem.

Step 2: Nissan Dealer denies all responsibility for something blatantly obvious.

Step 3: Nissan Dealer says "there is nothing we can do" and directs customer to call Nissan Corporate

Step 4: Nissan Corporate says "there is nothing we can do" and directs customer back to Dealership

Step 5: See Step 3 hahahahahaha

haha thanks TJM370ZR
i called nissan consumer affairs. they said they called the dealer who told them the roof works fine, and it's just aesthetics, and since the car is 5 years old i just need to deal with it.
Consumer affairs told me to get a second opinion from another dealer, which i did, and was told that yeah it doesn't look right, the bungees are putting more pressure on one side of the car then the other. But they're not experts since this is Ohio and they're only seeing 1 convertible a year and it's usually the murano convertible. They said they could try to take it apart to diagnose but they're not sure how long it would take them to figure out the issue/solution - could take months. Mentioned that it may be something that a roof specialist shop is best to look at.

vman12 · 08-24-2019, 09:26 PM

So i started looking at the roof rubber trim issue a little more to see if anything could be done. On each side of the car there is a small plastic clip that attaches the rubber trim to the roof. I think the uneven and very strong pressure from the new bungees is causing the clips to pop out and as a result the rubber trim ends up sticking out. i have attached a few photos.

07-24-2019, 06:41 AM	#2 (permalink)
vman12 Base Member Join Date: Dec 2018 Location: OH Posts: 88 Drives: '14 370z roadster M6 Rep Power: 1065	have an update on the fix received a call from my dealership about the 5th bow roof fix. Nissan is starting to schedule appointments for people to come in to get this finally fixed. since the bulletin has not yet been shared with the dealers, the Nissan engineers are flying out themselves. I got my appointment scheduled for mid-August. We'll see if this is the final permanent fix for this nightmare of an issue. LOL wik likes this.

07-27-2019, 08:05 PM	#3 (permalink)
NismoUFO Base Member Join Date: Mar 2016 Location: Cincinnati, OH Posts: 17 Drives: 17 Sport Roadster Rep Power: 10	Good. I’m really tired of reaching back to pull the bow forward. I already have paint chips and very unhappy about it. @vman, sent you a pm. vman12 likes this.

08-10-2019, 06:00 PM	#4 (permalink)
Dramagodes Base Member Join Date: Nov 2013 Location: Florida Posts: 9 Drives: Touring Roadster Rep Power: 12	I also recieved a call to schedule an appointment since they have a fix now. Hope it works. I will be scheduling an appointment at the end of the month. Hope it works. vman12 and wik like this.

08-11-2019, 09:07 AM	#5 (permalink)
NismoUFO Base Member Join Date: Mar 2016 Location: Cincinnati, OH Posts: 17 Drives: 17 Sport Roadster Rep Power: 10	I received a call from my dealership. I scheduled August 27th. vman12 likes this.

08-12-2019, 01:18 AM	#6 (permalink)
High_Octane Base Member Join Date: Jul 2013 Location: Singapore Posts: 44 Drives: 11 Nissan 370Z PW M6 Rep Power: 3387	Do share what the fix is. I may not be able to get the dealer to fix mine as my warranty has long expired. gr8-wrx likes this.

08-14-2019, 05:15 AM	#8 (permalink)
vman12 Base Member Join Date: Dec 2018 Location: OH Posts: 88 Drives: '14 370z roadster M6 Rep Power: 1065	Got my car back. All the fix is is a different bungee. One with 100lb of pressure. It does work- new bungee makes it snap back with force. Downside, whatever they did screwed up the roof trim. I'll post photos. Sent from my Nexus 6P using Tapatalk bunk likes this.

08-14-2019, 10:58 AM	#10 (permalink)
vman12 Base Member Join Date: Dec 2018 Location: OH Posts: 88 Drives: '14 370z roadster M6 Rep Power: 1065	here is a video of opening my roof with the new bungee. you'll also see how the rubber trim is sticking out. https://youtu.be/Tcp-Md34nAM bunk likes this.

08-14-2019, 02:00 PM	#12 (permalink)
vman12 Base Member Join Date: Dec 2018 Location: OH Posts: 88 Drives: '14 370z roadster M6 Rep Power: 1065	They told me mine was 1 of 2 first cars this was installed in. When I complained about the trim the tech told me the engineer was onsite and was helping him install. The engineer reviewed the results and told the tech that there is nothing else they can do. They blamed it on the fact that my car is 2014 and already 5 years old. And also since they put in new roof last year (and I've been waiting for the bungee fix since), I'm now out of parts warranty on the new roof. They said to call nissan consumer affairs if I'd like but there is nothing else the dealer can do. I called nissan, waiting on call back. Also my concern is not just the bad fit and the trim. I can tell from looking at the top of the roof, that the bungee is squeezing the roof very hard, which I think is causing the trim to curl up and get pushed out. This makes me wonder if it will cause mechanics of the roof to fail after some time. Last edited by vman12; 08-14-2019 at 02:02 PM.

08-21-2019, 08:23 PM	#13 (permalink)
TJM370ZR Base Member Join Date: Mar 2017 Location: Los Angeles, CA Posts: 42 Drives: 10 370 RoadsterPW M6 Rep Power: 9	Vman12.......I am really sorry this is happening to you and it seems like classic Nissan Dealer behavior (based on my many terrible experiences with them before selling my Z). I highly recommend that you lawyer up as you have well documented proof that this issue existed during the warranty period and all "fixes" by Nissan have not been effective and have even made the problem worse. The second a capable warranty/lemon law attorney reaches out to them they will push for a generous settlement very quickly, trust me. Standard Nissan Protocol with Convertible Tops Step 1: Nissan Dealer jacks up customer's car and makes it even worse than initial problem. Step 2: Nissan Dealer denies all responsibility for something blatantly obvious. Step 3: Nissan Dealer says "there is nothing we can do" and directs customer to call Nissan Corporate Step 4: Nissan Corporate says "there is nothing we can do" and directs customer back to Dealership Step 5: See Step 3 hahahahahaha vman12 likes this.

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