My vehicle delivery nightmare.

BrianUSMC · 06-23-2009, 11:12 AM

Quote:

Originally Posted by FuszNissan

Wow, if you need any help with features or options, just PM. I can have one of my sales consults go over the car with you over the phone. I know its a litttle more difficult, but willing to help.

Thanks man, I have heard great things about you and your dealership on here. I should have just asked MAS to deliver the vehicle to you all and enjoyed the long drive home in my new car. I will call you when I inevitably get confused with the MusicBox.

Quote:

Originally Posted by zZSportZz

Absolutely incredible lack of business sense on their part...its mind boggling.

Honestly, I would have refused delivery and walked out.

Yeah, I argued that he was risking me not taking delivery over that silly decal issue, but in the long run, MAS (the factory supplier) had done such a god job taking care of me and the vehicle was there (the dealership didn't own the vehicle), ready, ahead of schedule. I just wanted Jenney to get out of there with the car and let me fight the fight after the tactical withdrawal.

Quote:

Originally Posted by Mike

Wow, that is terrible Brian. I am really surprised too, that used to be a great dealership. A friend of mine was the parts manager there for several years, and they replaced the engine on my 350z under warranty for me when Atlanta dealers gave me trouble. Things must have changed.

Mike, don't get me wrong, I know of at least one dude on here that purchased from them, and I am sure his experience was vastly different b/c he was a 'customer.' I hope that, as I said in the letter, upper management does not condone one person's (Sales Mgr) actions and this doesn't represent the dealership as a whole. But as it stands, that is the Sales Manager, and he kind of represents the Vaden Nissan flag, as such, if you will.

r/
Brian

btw, thanks for all your positive support. Makes me feel like we did the right thing.

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