Bad Experiences Stories at dealers! Post them up

jakoye

Why would you ever give your car keys to someone? Guess you learned your lesson. Tough way to learn it though.

__________________
Better to reign in Hell, than serve in Heaven.

Strangler

I'm new to car buying and what I've learned from the Dealer is before you buy the car and in the serious buying car stage, the dealer is extremely nice to you. All phone calls will be answered in a very timely fashion. After the car is bought you're pretty much ignored. Phone calls will take forever to return and your problems will take longer to get resolved.

wh1te370z

What dealer did you got to???? I'll go there to buy mine haha jk. The one dealer that was supposed to get a list of cars together and still hasn't called me and it's been two weeks. And the dealer I'm dealing with now the guy doesn't return phone calls. I have to basically drive down there to ask him a question. This guy is going to hate me. I call him every day to see if they got the car. Been there twice in the past week. Haha I bet he can't wait to get this deal over with and not have to see or talk to me. I don't care as long as I get my car I'll be happy. Would be nice to get it sooner

DaveyG

Why don't you just forget this dealer and use a supporting dealer on this site. Lots of satisfied customers from what I've read on here.

__________________
05 RSX-S
Past Cars--06 S2000, 03 RSX, 98 Grand Prix GTP, 00 Mustang GT, 96 Grand Am SE, 81 Corolla

fullmonty

__________________

npdabest

Well a dealer today screwed me over. I was wanting to buy a pre-owned Z (but never titled with only 240miles) from Infiniti of Englewood.

I contacted them three days ago and I was going to buy the car at the internet price (30k) which they later told me was a price mistake but would honor it.

Lots of back and forth e-mail with us not being able to come down until Thursday (today). I was prepared to put a deposit. The manager says he will hold it without a deposit.

WTF! I call today because we were going to go in and someone bought it! Back to the drawing board I guess.

I guess it wasn't that bad...I didn't want that orange interior anyway.

zZSoCalZz

1000.00 (cash) deposit magically disappears after 2+ months and the dealer starts to call me threatening to take legal actions. I posted this nightmare on this forum and thanks to some knowledgeable members and to a member who gave me contact infos for some head honchos @ Nissan of North America. After a few e-mails they assured me that the dealer will no longer be contacting me and that they resolved the issue within the dealership.

__________________

2009 MB: Stillen G3 Intake // Customized illuminated kickplates frost blue Z //

DRoc7822

Has anyone ever sat down with the salesman and they just seem to make up numbers for your trade in... like its a guessing game? To see if your take it... and then refuse to negoitate. Didnt look up the value for the car or anything. Just said.... we're give you 10k for your trade when KBB states 12,600 for trade in. I show him that, and he says "its not gonna happen" "Im just giving you real world prices".

npdabest

Salesmen will say anything to get a sale. I've had experience with this at Mazda, Infiniti, and Nissan. Only Lexus and Honda hasn't cheated me so far. Of course, YMMV.

I had a Nissan dealer tell me KBB gives prices for private sales only. What we are giving you is realistic numbers.

DRoc7822

Oh well I know they will say nething.. Im not really surprised at that. Im just surprised that they pretty much told me they couldnt help me whatsoever with anything. This is the 2nd dealership that has done that. And it was kinda like... we both know your make money off the trade in and it just didnt seem to afffect him. Maybe dealers around here are different and dont like making sales lol. Ok Im upside down in the car right now.. but with the downpayment I was putting down, the guy acted like even if I put down 10k it wouldnt matter. Like no bank would cover 1300 in negative equity.

koeppelnissan

KBB trade values are usually on the high side compared to what we can get cars for at the auction. And if I buy a car at the auction, if a story pops up, I can always return the car, but I can't do that with a customer's trade.

usually with the tax savings, our trade values will come pretty close to KBB though!

sig11

Not really a horror story but when I bought my 370Z the dealer screwed up the paperwork and UNDERCHARGED me by ~$1,500. They had actually added the amount I owed on my 07 to the down payment rather than adding it to the price.

They called the day after delivery to explain their mistake and to ask me to come pay the rest. I found it pretty comical that the FI guy made the Salesman call and attempt to explain before he just transferred me. I'm sure that if the tables were turned I would have had to fight tooth and nail to get a refund and I'm not sure of what sort-of liability I actually had considering the contract was signed by both parties, but I went back the next day and wrote them another check...

I shortly considered not going back to fix their mistake because of how I was treated when I bought my first Z from them but I just couldn't do it.

menzzer37

I have another horror story... try a non itemized $950 on my contract that is for some bogus "roadside assistance". NEVER EVER buy from BOB Rohrman autogroup! Crooks! Thieves!

toxik

I hated my dealer experience, I really wish I went through Koeppel but I got a good deal on a left-over 09 from another dealership.

First visit to the dealership was alright, they took me to see the car and I immediately got upset. Even though the body was in good shape and no scratches or defects, the car was filthy. I don't think they ever washed it, the white color looked grey almost. But I knew its just dust/dirt nothing that can't be fixed with a proper wash/detail. Went back to the finance guy BSed for a bit, left a deposit and told him I'll be back next week to sign papers.The finance manager tells me he will call me during the week to tell me what my finance rate will be and what the monthly payments should look like.

Fast forward to 5-6 days later, I keep calling him as I still have not heard anything about the rate or payments. He obviously keeps ignoring me just so I come in there (knowing it was a 50 mile drive for me just to get there) and I would be less likely to back out of the deal than if he told me on the phone. I then asked him if I can get a pre-approved loan from my own bank and just come in with a check; the guy tells me if I get my own loan the deal is off (uhhh wtf?). I came in to the dealership, they were all over the place, very unprofessional. The rate wasn't horrible but still a good 1.5-2% higher than what I could have gotten on my own. Whatever, you can always refinance and the payments were still within my budget so I wasn't too upset over it.

This is the part that really pissed me off. I go to pick up the car, and they cleaned it... but these idiots don't know how to detail a car AT ALL. Swirl Marks everywhere, nothing horrible but still not something I want to see on a new car. Then I see that they drilled license plate holes in the front, when I SPECIFICALLY asked them not to (and ordered a stillen front bracket). After I drove the car home I noticed that the screws they used to secure the top of the front license plate were too long and puncturing the front bumper (white paint) of my car, leaving 2 small chips in my bumper.

This dealership is just too used to dealing with altimas and other every day vehicles, they had 4-5 2009 370 Zs on the lot, the most out of any dealership in NY at the time of my search, this was right before the 2010's arrived and all 09's were sold out. They didn't know how to sell them, or treat them.

__________________
Project Pearl Necklace - PW 370z 05/01/2010 - 07/06/2011 (sold)

Jeffblue

yea they are idiots when it comes to cleaning a car. I told them not to touch the exterior of the car until i got there. I made sure i told everyone there so that even the guy that cleans the toilettes new that i didn'dt want them to detail (scratch the hell out of) my car. My REAL detailer said thank god i did that, there was so much rail dust they would have like ruined the finish'