Devastated!! Seeking Advice

Originally Posted by Zpoint

I did go back to the dealership yesterday morning to complain but to also hear how they could rectify the problem. The sales guy was pretty sincere but basically said there was little they could do for me but order the car again or search ground stock once more. I told them I would be an idiot to order once more and when I asked about ground stock, he said they looked once to no avail but would check again on Monday. Thankfully it looks like I have other options thanks to KoeppelNissan

I really wanted to hear their story as to how they could screw something like this up so big as it seems like reserving cars is the cornerstone of running a dealership. I don't know about you but if there is even a small chance of the $42k vehicle you just signed for may be sold to someone else before you make it back in 2 days, there is going to be a lot of unhappy customers. I was literally there on Wednesday and was returning Saturday morning to take delivery. I filled out all of the paperwork except for the final contract (signed a partially filled in "good faith" estimate though). They were supposed to have gotten my plates and insurance stuff taken care of on Friday and that's when another sales person sold the car by "accident". When I pressed them for more information on how they reserve cars as "sold" he said they only use a "sold" tag on the wiper or interior mirror. He said the tag for my car was on the seat and it was overlooked. I don't buy this for a minute and know he is hiding something. He wouldn't let me talk to the sales manager about this but did hint at how he felt very uncomfortable about some policy or practice he wouldn't comment on.

I even showed him the printout from last year of the car they were supposed to have ordered for me (a Pearl White 370z) and pointed out the "pre-sold to (customer name)" section. "Don't you use this to mark cars as sold" I asked. He mumbled something but it wasn't a simple yes or no.

My take on this whole thing? Yeah, both times they agreed to order my car but hedged their bets that a better buyer would come along before they had to sell to me. I just wish the VPP had some type of "customer treatment" clause in it besides the pricing. I'm getting the feeling that since my dealer cannot negotiate the price, they have no incentive to work harder for the deal and as a result treat me like crap. Kind of like "we're only making a hundred bucks on this deal so go stand over there for awhile because we have real paying customers to deal with."