Shine Auto no response

lvz053 · 04-11-2014, 07:06 PM

I bought some Rear Add-ons for my 370z about a week and a half ago and have been trying to get hold of Shine for a tracking number or at least an update if there is a delay in shipping. I have not been able to get hold of anyone by the number on thier website or through email. Tried multiple times on different days. Anyone else had issues with getting hold of them and if there is a way to get hold of them? Seems like bad customer service, I don't want my package laying around outside my house.

Wonka2581 · 04-11-2014, 07:20 PM

thats not like them hmmm...

JeMo44 · 04-11-2014, 08:04 PM

That's really weird. I was there a few days ago to pick up my bumper with cf accent. It took them about 1 1/2 weeks. Keep trying to call, he's probably just really busy. From hw the told me, they're packed with work.

FairladyZ10PG · 04-11-2014, 08:12 PM

Yea their responses are not so timely but they do get back everytime
I, too, am awaiting his response to my email sent yesterday.

axmea? · 04-11-2014, 10:29 PM

I inquired about a specific kit and I got an email response from Ken right away.

lvz053 · 04-11-2014, 10:31 PM

Will keep trying. If I don't hear back I'm going to have to call the cc company.

JeMo44 · 04-12-2014, 12:17 AM

Quote:

Originally Posted by lvz053

Will keep trying. If I don't hear back I'm going to have to call the cc company.

If you want, I may be in the area throughout this upcoming week, I can stop by and ask for you?

Wonka2581 · 04-12-2014, 12:53 AM

Quote:

Originally Posted by JeMo44

If you want, I may be in the area throughout this upcoming week, I can stop by and ask for you?

Now thats a good dude

+1 for you sir,

sunkist350z · 04-12-2014, 01:10 AM

good luck I bought there products for my 350z and the rear add on for my 370z fitment is horrid I had a hard time to make it fit.

lvz053 · 04-12-2014, 03:39 AM

Quote:

Originally Posted by JeMo44

If you want, I may be in the area throughout this upcoming week, I can stop by and ask for you?

This is awesome, ask him if he can send me tracking information in regards to sale order# 7682. I have no clue what the status of my order is.

Thanks!

SOUTHZZ · 04-12-2014, 05:46 AM

Strange..I've always had excellent service from Shine.Keep in mind,they cannot
always call you back when you want.They are a rather small company.They
produce all their stuff at their CA location.From my experience,it takes a week or so to get the part made,another week to ship to you.They usually make up parts to order.

lvz053 · 04-12-2014, 01:27 PM

Quote:

Originally Posted by SOUTHZZ

Strange..I've always had excellent service from Shine.Keep in mind,they cannot
always call you back when you want.They are a rather small company.They
produce all their stuff at their CA location.From my experience,it takes a week or so to get the part made,another week to ship to you.They usually make up parts to order.

understood. My concern is not the time it takes to deliver the product. I ordered my evo-r lip from the Z-store at the same time and they let me know right away that it's on back order. I am perfectly ok with this and think it's great of them to let me know. My complaint is that I don't have any clue the status of my order from shine is (delayed,shipped,missing). I would just like to know the status.

FairladyZ10PG · 04-14-2014, 06:05 PM

Ok I emailed him three times and called today but the machine picks up. Now I'm beginning to get irritated. I've been recommending shine auto and their product every chance I get but if I don't hear from him by tomorrow, I will no longer be doing that. Busy or not I think it's just bad business to ignore customers. Just curious if op has heard back.

lvz053 · 04-17-2014, 08:42 AM

Nope. Not one word. I emailed and called yesterday with no response. It's been 2 and a half weeks and not one word from them about my order status. I'll give them a few more days before I file a credit card claim. Never had I have a business totally ignore a paying customer. It's just bad customer service.

FairladyZ10PG · 04-17-2014, 11:34 AM

^something must be up. I haven't heard from him in 2 weeks either.

04-11-2014, 07:06 PM	#1 (permalink)
lvz053 Base Member Join Date: Jul 2013 Location: las vegas Posts: 21 Drives: 350z Rep Power: 11	Shine Auto no response I bought some Rear Add-ons for my 370z about a week and a half ago and have been trying to get hold of Shine for a tracking number or at least an update if there is a delay in shipping. I have not been able to get hold of anyone by the number on thier website or through email. Tried multiple times on different days. Anyone else had issues with getting hold of them and if there is a way to get hold of them? Seems like bad customer service, I don't want my package laying around outside my house.

04-11-2014, 07:20 PM	#2 (permalink)
Wonka2581 A True Z Fanatic Join Date: Nov 2012 Location: Chattanooga, TN Posts: 3,083 Drives: MY WIFE CRAZY.... Rep Power: 2611	thats not like them hmmm... __________________ "I have nothing to offer but blood, toil, tears and sweat""Winston Churchill"

04-11-2014, 08:12 PM	#4 (permalink)
FairladyZ10PG A True Z Fanatic Join Date: Aug 2010 Location: SoCal-IE Posts: 1,890 Drives: PGraphite m6 Rep Power: 254	Yea their responses are not so timely but they do get back everytime I, too, am awaiting his response to my email sent yesterday. __________________ ///MPPSK///M Performance FRONT SPLITTER///M Performance KIDNEY GRILLS///MPerformance CF MIRRORS///MPerformance CF SPOILER///AC SCHNITZER

04-11-2014, 10:29 PM	#5 (permalink)
axmea? A True Z Fanatic Join Date: Apr 2012 Location: SoCal Posts: 6,233 Drives: WELL ZED PW 6MT Rep Power: 53241	I inquired about a specific kit and I got an email response from Ken right away. __________________ >MyZ's Album< NISMO Convert/ECUTEK/Takeda CAI/F.I. HFC NR CB Carbon/F.I. 34 Row Oil Cooler/4.08 Final Drive /Powertrix+Swifts/Hotchkis/SPL/Whiteline/TWM/Zoom Engineering/EVO-R/AeroJacket Vented CF Fenders + CF Spoiler/Avant Garde-WORK/NST/Morimoto Halo/STi Clear Lenses/Carbon Signal Automotive/RJM Performance/ZSpeed Clutch Flywheel CSC delete

04-14-2014, 06:05 PM	#13 (permalink)
FairladyZ10PG A True Z Fanatic Join Date: Aug 2010 Location: SoCal-IE Posts: 1,890 Drives: PGraphite m6 Rep Power: 254	Ok I emailed him three times and called today but the machine picks up. Now I'm beginning to get irritated. I've been recommending shine auto and their product every chance I get but if I don't hear from him by tomorrow, I will no longer be doing that. Busy or not I think it's just bad business to ignore customers. Just curious if op has heard back. __________________ ///MPPSK///M Performance FRONT SPLITTER///M Performance KIDNEY GRILLS///MPerformance CF MIRRORS///MPerformance CF SPOILER///AC SCHNITZER

04-11-2014, 08:04 PM	#3 (permalink)
JeMo44 Base Member Join Date: May 2013 Location: So Cal Age: 34 Posts: 143 Drives: PW 13' 370Z 6MT Rep Power: 11	That's really weird. I was there a few days ago to pick up my bumper with cf accent. It took them about 1 1/2 weeks. Keep trying to call, he's probably just really busy. From hw the told me, they're packed with work.

04-11-2014, 10:31 PM	#6 (permalink)
lvz053 Base Member Join Date: Jul 2013 Location: las vegas Posts: 21 Drives: 350z Rep Power: 11	Will keep trying. If I don't hear back I'm going to have to call the cc company.

04-12-2014, 01:10 AM	#9 (permalink)
sunkist350z A True Z Fanatic Join Date: Feb 2009 Location: Z-land Posts: 1,009 Drives: 2012 370z sport 6-sp Rep Power: 55341	good luck I bought there products for my 350z and the rear add on for my 370z fitment is horrid I had a hard time to make it fit.

04-12-2014, 05:46 AM	#11 (permalink)
SOUTHZZ Enthusiast Member Join Date: Jan 2014 Location: ALABAMA Posts: 305 Drives: 09 NISSAN 370Z CS M6 Rep Power: 3400	Strange..I've always had excellent service from Shine.Keep in mind,they cannot always call you back when you want.They are a rather small company.They produce all their stuff at their CA location.From my experience,it takes a week or so to get the part made,another week to ship to you.They usually make up parts to order.

04-17-2014, 08:42 AM	#14 (permalink)
lvz053 Base Member Join Date: Jul 2013 Location: las vegas Posts: 21 Drives: 350z Rep Power: 11	Nope. Not one word. I emailed and called yesterday with no response. It's been 2 and a half weeks and not one word from them about my order status. I'll give them a few more days before I file a credit card claim. Never had I have a business totally ignore a paying customer. It's just bad customer service.

04-17-2014, 11:34 AM	#15 (permalink)
FairladyZ10PG A True Z Fanatic Join Date: Aug 2010 Location: SoCal-IE Posts: 1,890 Drives: PGraphite m6 Rep Power: 254	^something must be up. I haven't heard from him in 2 weeks either. __________________ ///MPPSK///M Performance FRONT SPLITTER///M Performance KIDNEY GRILLS///MPerformance CF MIRRORS///MPerformance CF SPOILER///AC SCHNITZER

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