Shine Auto no response

TheGreatOne · 04-17-2014, 01:02 PM

If its a small operation, could be something personal (not saying thats an excuse for going silent)

I remember a vendor here being absent for awhile turns out they were going through a seperation

Thats very unlike Shine Auto though, I got the rear spats in CF too. Granted I got them from Vivid Racing but Vivid had no problem keeping me up to date thanks to updates from Shine.

cooltoy · 04-17-2014, 03:11 PM

God forbid - illness or death in the family?

FairladyZ10PG · 04-17-2014, 03:32 PM

I don't know but something must be up. It's never been like this.

lvz053 · 04-17-2014, 09:11 PM

I'll say. Has anyone stop by the shop in the past 2 weeks?

JeMo44 · 04-17-2014, 11:07 PM

Quote:

Originally Posted by lvz053

I bought some Rear Add-ons for my 370z about a week and a half ago and have been trying to get hold of Shine for a tracking number or at least an update if there is a delay in shipping. I have not been able to get hold of anyone by the number on thier website or through email. Tried multiple times on different days. Anyone else had issues with getting hold of them and if there is a way to get hold of them? Seems like bad customer service, I don't want my package laying around outside my house.

Quote:

Originally Posted by lvz053

I'll say. Has anyone stop by the shop in the past 2 weeks?

I still haven't been in the area, I had to work in San Diego this week. As soon as I get a chance, I'll go check what's up for you guys

lvz053 · 04-18-2014, 11:18 AM

I won't recommend anyone buying anything from shine until they start communicating again. Seems like they just shut everyone off. Almost 3 weeks now.

dkinghl · 04-18-2014, 04:14 PM

Shine customer service is so weird. I try to call them 3-4 times to order the front amuse bumper but NOBODY ANSWER THE PHONE

WHat people say about their product : good/best fitment replica with price on amuse kit.

What people talk about their service: terrible/ no reply/ no answer/ disappear for 1-2 months than your order arrive.

They do not have a sponsor / representatives here also

onzedge · 04-18-2014, 04:41 PM

They should rename themselves Shine On Auto.

ShutokuZ · 04-18-2014, 04:55 PM

Ok I just got off the phone with Ken at Shine. He said that they have been in and out and have been flooded with voice mails and e-mails for parts, so they are filtering through them now. Also, he said they produce about one set of rear add ons a week (takes a week to make) and then ship that pair out per order. Ken said the add ons have been on high demand recently and have been on BO until they could catch up.

OP, I inquired about your part and I am assuming based on your posting date and order date, you are the one who ordered on April 1st, per their order log. If so, Ken said you are the next one on the list to get the add ons sent out. Ken said it should be sent either early next week or late next week, depending on if they need to be made first. They are in the office now, so give them a call if you can.

lvz053 · 04-18-2014, 05:39 PM

Thanks for the update. Those would be my order.

FairladyZ10PG · 04-18-2014, 06:02 PM

Man that's good to hear but I still haven't heard back. I even sent them a fax with my name number and email....

Update: Ken finally answered back my email and will be getting my parts in about a week & a half

cooltoy · 04-18-2014, 08:46 PM

And all is good in the world again.

equalme · 04-18-2014, 10:05 PM

Quote:

Originally Posted by FairladyZ10PG

Man that's good to hear but I still haven't heard back. I even sent them a fax with my name number and email....

Update: Ken finally answered back my email and will be getting my parts in about a week & a half

How long was the overall turnaround?

FairladyZ10PG · 04-18-2014, 11:01 PM

^3 weeks due to back order. It's usually a week & a half.

04-17-2014, 01:02 PM	#16 (permalink)
TheGreatOne A True Z Fanatic Join Date: Jan 2011 Location: Montreal, Canada Age: 46 Posts: 1,980 Drives: E60 BMW M5 Rep Power: 21	If its a small operation, could be something personal (not saying thats an excuse for going silent) I remember a vendor here being absent for awhile turns out they were going through a seperation Thats very unlike Shine Auto though, I got the rear spats in CF too. Granted I got them from Vivid Racing but Vivid had no problem keeping me up to date thanks to updates from Shine. __________________ 2017 SUBARU STI 2008 E60 M5 - SOLD 2010 40th Anniversary 370Z - SOLD (and missing her)

04-17-2014, 03:32 PM	#18 (permalink)
FairladyZ10PG A True Z Fanatic Join Date: Aug 2010 Location: SoCal-IE Posts: 1,890 Drives: PGraphite m6 Rep Power: 254	I don't know but something must be up. It's never been like this. __________________ ///MPPSK///M Performance FRONT SPLITTER///M Performance KIDNEY GRILLS///MPerformance CF MIRRORS///MPerformance CF SPOILER///AC SCHNITZER

04-18-2014, 04:41 PM	#23 (permalink)
onzedge A True Z Fanatic Join Date: Apr 2010 Location: Battle Lake MN Age: 63 Posts: 183,964 Drives: 370Z 240Z Rep Power: 2684736	They should rename themselves Shine On Auto. __________________ Koni\|Swift\|Michelin\|Motordyne\|Berk\|RJM Performance\|Gates\|SPL\|Motul\|Technafit\|Ate Super Blue\|Hawk Tommy Kaira\|Momo\|Optima\|Hella\|Hotchkis\|Red Line\|ZSpeed\|Stillen\|B&M\|H&R

04-18-2014, 04:55 PM	#24 (permalink)
ShutokuZ Track Member Join Date: Oct 2012 Location: Honolulu Posts: 512 Drives: 2013 PW 6MT Sport Rep Power: 13	Ok I just got off the phone with Ken at Shine. He said that they have been in and out and have been flooded with voice mails and e-mails for parts, so they are filtering through them now. Also, he said they produce about one set of rear add ons a week (takes a week to make) and then ship that pair out per order. Ken said the add ons have been on high demand recently and have been on BO until they could catch up. OP, I inquired about your part and I am assuming based on your posting date and order date, you are the one who ordered on April 1st, per their order log. If so, Ken said you are the next one on the list to get the add ons sent out. Ken said it should be sent either early next week or late next week, depending on if they need to be made first. They are in the office now, so give them a call if you can. Wonka2581 likes this. Last edited by ShutokuZ; 04-18-2014 at 05:07 PM.

04-18-2014, 06:02 PM	#26 (permalink)
FairladyZ10PG A True Z Fanatic Join Date: Aug 2010 Location: SoCal-IE Posts: 1,890 Drives: PGraphite m6 Rep Power: 254	Man that's good to hear but I still haven't heard back. I even sent them a fax with my name number and email.... Update: Ken finally answered back my email and will be getting my parts in about a week & a half __________________ ///MPPSK///M Performance FRONT SPLITTER///M Performance KIDNEY GRILLS///MPerformance CF MIRRORS///MPerformance CF SPOILER///AC SCHNITZER Last edited by FairladyZ10PG; 04-18-2014 at 07:33 PM.

04-17-2014, 03:11 PM	#17 (permalink)
cooltoy Elite Member Join Date: Jun 2012 Location: Calgary Posts: 13,938 Drives: 14 PW 370Z S/T MT Rep Power: 240204	God forbid - illness or death in the family?

04-17-2014, 09:11 PM	#19 (permalink)
lvz053 Base Member Join Date: Jul 2013 Location: las vegas Posts: 21 Drives: 350z Rep Power: 11	I'll say. Has anyone stop by the shop in the past 2 weeks?

04-18-2014, 11:18 AM	#21 (permalink)
lvz053 Base Member Join Date: Jul 2013 Location: las vegas Posts: 21 Drives: 350z Rep Power: 11	I won't recommend anyone buying anything from shine until they start communicating again. Seems like they just shut everyone off. Almost 3 weeks now.

04-18-2014, 04:14 PM	#22 (permalink)
dkinghl Base Member Join Date: Feb 2014 Location: texas Posts: 169 Drives: 390z Rep Power: 11	Shine customer service is so weird. I try to call them 3-4 times to order the front amuse bumper but NOBODY ANSWER THE PHONE WHat people say about their product : good/best fitment replica with price on amuse kit. What people talk about their service: terrible/ no reply/ no answer/ disappear for 1-2 months than your order arrive. They do not have a sponsor / representatives here also

04-18-2014, 05:39 PM	#25 (permalink)
lvz053 Base Member Join Date: Jul 2013 Location: las vegas Posts: 21 Drives: 350z Rep Power: 11	Thanks for the update. Those would be my order.

04-18-2014, 08:46 PM	#27 (permalink)
cooltoy Elite Member Join Date: Jun 2012 Location: Calgary Posts: 13,938 Drives: 14 PW 370Z S/T MT Rep Power: 240204	And all is good in the world again. FairladyZ10PG likes this.

04-18-2014, 11:01 PM	#29 (permalink)
FairladyZ10PG A True Z Fanatic Join Date: Aug 2010 Location: SoCal-IE Posts: 1,890 Drives: PGraphite m6 Rep Power: 254	^3 weeks due to back order. It's usually a week & a half. __________________ ///MPPSK///M Performance FRONT SPLITTER///M Performance KIDNEY GRILLS///MPerformance CF MIRRORS///MPerformance CF SPOILER///AC SCHNITZER

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