CarbonSignal Terrible Customer Service....Buyer Beware

Donald@Carbonsignal

No one is making you wait, we are not treating you dishonestly. I've haven't heard a yes or no, if you want me to guess their answer, then i'll go ahead and guess no for you. Does this help us solve this problem?

maizenblue

I would say problem solved here chief.

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Flushed221

I agree...problem solved. I'm relieved I didn't work with a company that "guesses" on prices. My initial warning to buyers stands....Beware of a company that can only "guess" on prices and (if you want to continue toplace the blame on ShineAuto) a company that continues to work along side and associate themselves with such a subpar partner.

Chuck33079

I'm confused- what did they actually do wrong? You asked them to knock five percent off an order, they asked the supplier, no response from the supplier and CS is the bad guy? The answer wasn't fast enough? That's the issue? I think you're being unreasonable, and if I were CS I'd just tell you "I'm sorry, I won't be able to help you on this deal or others." Some customers aren't worth the money once you figure in how much time they waste with butthurt.

It's so rare when I end up on the vendor's side of an issue.

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2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

Flushed221

@Chuck

Yes that is the issue. Waiting over a month to hear back is unacceptable. A simple follow up PM stating they haven't heard back from Shine would be just fine.

gurneyeagle

While communication isn't Carbon Signal's strong point (pretty much par for the course with most of these "cottage industry" vendors), their parts are outstanding. You need to understand this going into the game. If you can't deal with that fact, best to move on.

Sometimes, good things are worth the pain you go through to get them.

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Waiting on the Z35! SOLD - 2011 Gun Metallic Touring 7AT w Sports Pkg & Nav, Nismo Bumper and Rims, RC Grille, RC Brake Ducts, H&R Spacers, Painted Door Hdls, GTR Start Button, Nav By-Pass, EVO R Fog Light, CF Ducktail, CF Interior Trim

CarbonSignal

We appologize Sir just want to close this issue there wasn't any sale no need to prolong this.

Maybe you are right we put some customers off as for you we try to make it by offering free goodies/discounts/sponsorships/new items to cover it up.

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Chuck33079

Honestly, I'd probably write this one off as a lost cause. Some customers will never be happy and there are only so many hours in the day.

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2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent