Want to see customer service?!?!?!

DEpointfive0 · 09-04-2013, 04:14 PM

Cliff notes: CSF's hand delivered a radiator to make up for a seller sending out the wrong part number
CSF FTW!!! God bless America and CSF's customer support and quality.

( Click to show/hide )

Long version:
Sorry if this isn't the best place to put this, so mods, feel free to move it.

As many of you know, my car is in the shop, engine pulled, the whole 9, and I decided to do some mods while everything was disconnected

One being an upgraded CSF radiator/condenser because it'll keep coolant temp down, keep my 7AT temps a bit lower, and my G3's rubbed through an AC line so it's a 3 for 1 for me

I bought a radiator and had it shipped directly to the dealership.
Once received, I got a call from the GTR tech saying that the radiator is for a manual... Damn...

Option 1: Drive 75 miles to the dealer, take the radiator, pay to ship it back to where I bought it from, wait for a new one to come in, in which it WOULD be too late to install.

Option 2: PM CSF through the forum (I saw that CSF is a member here and posted in the CSF vs Mishi thread)

I chose option 2.
PM'd CSF Thursday night, and Friday morning had a PM AND email from Ravi Dolwani, he gave me his personal cell number told me to call or text him to see what he can do to help me out.
He said they had inventory of the 7AT version and that if I could wait until Tuesday after closing (yesterday, because of the long weekend) that he would drive out to the dealership and hand deliver the correct radiator to complete my build.

Sure enough, Tuesday morning, this is the series of texts:

How much better service could you ask for??? PMs, emails, calls, texts. Hand delivered parts, before the ETA, saving me a HUGE amount of time and hassle.
Great build quality, made in the USA.

HUGE THANKS TO RAVI AND CSF!!!

(Will update with pics and installed pics when the dealer sends them to me)

jlo370z · 09-04-2013, 04:18 PM

Nice!

1st · 09-04-2013, 04:42 PM

I can dig that.

GaleForce · 09-04-2013, 05:23 PM

Thanks for sharing. I'll add them to my recommended vendor list I put great customer service above all else.

blackcherry20 · 09-04-2013, 05:26 PM

Quote:

Originally Posted by DEpointfive0

Sorry if this isn't the best place to put this, so mods, feel free to move it.

As many of you know, my car is in the shop, engine pulled, the whole 9, and I decided to do some mods while everything was disconnected

One being an upgraded CSF radiator/condenser because it'll keep coolant temp down, keep my 7AT temps a bit lower, and my G3's rubbed through an AC line so it's a 3 for 1 for me

I bought a radiator and had it shipped directly to the dealership.
Once received, I got a call from the GTR tech saying that the radiator is for a manual... Damn...

Option 1: Drive 75 miles to the dealer, take the radiator, pay to ship it back to where I bought it from, wait for a new one to come in, in which it WOULD be too late to install.

Option 2: PM CSF through the forum (I saw that CSF is a member here and posted in the CSF vs Mishi thread)

I chose option 2.
PM'd CSF Thursday night, and Friday morning had a PM AND email from Ravi Dolwani, he gave me his personal cell number told me to call or text him to see what he can do to help me out.
He said they had inventory of the 7AT version and that if I could wait until Tuesday after closing (yesterday, because of the long weekend) that he would drive out to the dealership and hand deliver the correct radiator to complete my build.

Sure enough, Tuesday morning, this is the series of texts:

How much better service could you ask for??? PMs, emails, calls, texts. Hand delivered parts, before the ETA, saving me a HUGE amount of time and hassle.
Great build quality, made in the USA.

HUGE THANKS TO RAVI AND CSF!!!

(Will update with pics and installed pics when the dealer sends them to me)

SPOHN · 09-04-2013, 05:33 PM

JungleZ · 09-04-2013, 06:54 PM

I'm surprised because I've always been treated like crap at Nissan dealers, all the way from the salesman and up and then service managers. Good to see if you got any bs handled properly.

Chuck33079 · 09-04-2013, 06:58 PM

Quote:

Originally Posted by JungleZ

I'm surprised because I've always been treated like crap at Nissan dealers, all the way from the salesman and up and then service managers. Good to see if you got any bs handled properly.

He's talking about CSF, halfwit.

10MPlayer · 09-04-2013, 07:07 PM

Quote:

Originally Posted by Chuck33079

He's talking about CSF, halfwit.

Wow, harsh!

Chuck33079 · 09-04-2013, 07:11 PM

It's JungleZ, the guy who keeps getting banned for trolling and comes back for more the instant the ban expires. He deserves anything he gets and more.

onzedge · 09-04-2013, 07:28 PM

Quote:

Originally Posted by DEpointfive0

Sorry if this isn't the best place to put this, so mods, feel free to move it.

As many of you know, my car is in the shop, engine pulled, the whole 9, and I decided to do some mods while everything was disconnected

One being an upgraded CSF radiator/condenser because it'll keep coolant temp down, keep my 7AT temps a bit lower, and my G3's rubbed through an AC line so it's a 3 for 1 for me

I bought a radiator and had it shipped directly to the dealership.
Once received, I got a call from the GTR tech saying that the radiator is for a manual... Damn...

Option 1: Drive 75 miles to the dealer, take the radiator, pay to ship it back to where I bought it from, wait for a new one to come in, in which it WOULD be too late to install.

Option 2: PM CSF through the forum (I saw that CSF is a member here and posted in the CSF vs Mishi thread)

I chose option 2.
PM'd CSF Thursday night, and Friday morning had a PM AND email from Ravi Dolwani, he gave me his personal cell number told me to call or text him to see what he can do to help me out.
He said they had inventory of the 7AT version and that if I could wait until Tuesday after closing (yesterday, because of the long weekend) that he would drive out to the dealership and hand deliver the correct radiator to complete my build.

Sure enough, Tuesday morning, this is the series of texts:

How much better service could you ask for??? PMs, emails, calls, texts. Hand delivered parts, before the ETA, saving me a HUGE amount of time and hassle.
Great build quality, made in the USA.

HUGE THANKS TO RAVI AND CSF!!!

(Will update with pics and installed pics when the dealer sends them to me)

Excellent.

NickTurnon · 09-04-2013, 08:01 PM

You and the other guy (who posted earlier about his dealership helping him above and beyond) have some seriously nice Nissan dealers!

I have been shaken down, stripped, and fondled by my Nissan Dealers.

I am glad that a good guy like you got the proper attention and service after what happened to your Z!

DEpointfive0 · 09-04-2013, 08:18 PM

Quote:

Originally Posted by NickTurnon

You and the other guy (who posted earlier about his dealership helping him above and beyond) have some seriously nice Nissan dealers!

I have been shaken down, stripped, and fondled by my Nissan Dealers.

I am glad that a good guy like you got the proper attention and service after what happened to your Z!

Lol, the dealer has been good, but this is a review of CSF

XiP · 09-04-2013, 08:20 PM

6MT · 09-04-2013, 08:49 PM

That's awesome!

09-04-2013, 04:14 PM	#1 (permalink)
DEpointfive0 Premium Member Bitches Join Date: Jan 2012 Location: SoCal Posts: 14,824 Drives: a lot Rep Power: 17151	Want to see customer service?!?!?! Cliff notes: CSF's hand delivered a radiator to make up for a seller sending out the wrong part number CSF FTW!!! God bless America and CSF's customer support and quality. ( Click to show/hide ) Mishi, better luck next time... Long version: Sorry if this isn't the best place to put this, so mods, feel free to move it. As many of you know, my car is in the shop, engine pulled, the whole 9, and I decided to do some mods while everything was disconnected One being an upgraded CSF radiator/condenser because it'll keep coolant temp down, keep my 7AT temps a bit lower, and my G3's rubbed through an AC line so it's a 3 for 1 for me I bought a radiator and had it shipped directly to the dealership. Once received, I got a call from the GTR tech saying that the radiator is for a manual... Damn... Option 1: Drive 75 miles to the dealer, take the radiator, pay to ship it back to where I bought it from, wait for a new one to come in, in which it WOULD be too late to install. Option 2: PM CSF through the forum (I saw that CSF is a member here and posted in the CSF vs Mishi thread) I chose option 2. PM'd CSF Thursday night, and Friday morning had a PM AND email from Ravi Dolwani, he gave me his personal cell number told me to call or text him to see what he can do to help me out. He said they had inventory of the 7AT version and that if I could wait until Tuesday after closing (yesterday, because of the long weekend) that he would drive out to the dealership and hand deliver the correct radiator to complete my build. Sure enough, Tuesday morning, this is the series of texts: How much better service could you ask for??? PMs, emails, calls, texts. Hand delivered parts, before the ETA, saving me a HUGE amount of time and hassle. Great build quality, made in the USA. HUGE THANKS TO RAVI AND CSF!!! (Will update with pics and installed pics when the dealer sends them to me) cdoxp800, Mike, kenchan and 19 others like this. __________________ Do YOU want to know what/where I got my username from? ( Click to show/hide ) NSFW due to language: Last edited by DEpointfive0; 09-04-2013 at 10:43 PM.

09-04-2013, 04:18 PM	#2 (permalink)
jlo370z Im a Fireball Join Date: Apr 2012 Location: Ill in noise Posts: 3,370 Drives: 11 370z Red 6spd Rep Power: 43426	Nice! __________________ ❝The Jlo370Z Build❞ 523HP \| 455 ftb tq \| 11.5 PSI \| 93 Octane *2017 Porsche 991.2 C4!l*

09-04-2013, 05:23 PM	#4 (permalink)
GaleForce A True Z Fanatic Join Date: Aug 2011 Location: Ontario, Canada Posts: 21,749 Drives: Varis Arising II Rep Power: 51864	Thanks for sharing. I'll add them to my recommended vendor list I put great customer service above all else. DEpointfive0, jlo370z and blackcherry20 like this. __________________ >>>GaleForce's Build<<< >>>FaceBook @3GsCustoms<<<>>>Instagram @GaleForce370z<<< Varis Kamikaze-Z

09-04-2013, 05:33 PM	#6 (permalink)
SPOHN A True Z Fanatic Join Date: Feb 2010 Location: Covington, GA Age: 45 Posts: 14,844 Drives: Waiting on next Z Rep Power: 221	jlo370z likes this. __________________

09-04-2013, 07:11 PM	#10 (permalink)
Chuck33079 A True Z Fanatic Join Date: Nov 2011 Location: Houston Posts: 12,265 Drives: 2011 370ztt Rep Power: 29538	It's JungleZ, the guy who keeps getting banned for trolling and comes back for more the instant the ban expires. He deserves anything he gets and more. __________________ 2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

09-04-2013, 04:42 PM	#3 (permalink)
1st A True Z Fanatic Join Date: Jul 2012 Location: I 80 Biz U.S. 50 Posts: 1,708 Drives: Platinum Z Rep Power: 1615	I can dig that.

09-04-2013, 06:54 PM	#7 (permalink)
JungleZ Banned Join Date: Aug 2012 Location: orange county,ca Posts: 652 Drives: leased base z... Rep Power: 0	I'm surprised because I've always been treated like crap at Nissan dealers, all the way from the salesman and up and then service managers. Good to see if you got any bs handled properly.

09-04-2013, 08:01 PM	#12 (permalink)
NickTurnon A True Z Fanatic Join Date: Jul 2011 Location: Scottsdale Age: 33 Posts: 1,636 Drives: 09 BS 7AT 370z Rep Power: 17	You and the other guy (who posted earlier about his dealership helping him above and beyond) have some seriously nice Nissan dealers! I have been shaken down, stripped, and fondled by my Nissan Dealers. I am glad that a good guy like you got the proper attention and service after what happened to your Z! __________________ 2009 Brilliant Silver BASE 7AT \| TEIN S-Tech Springs \| K&N Drop Ins & z1 Maf Tubes \| AAM S-Line Short Tails \| 5% Tint \| 20MM Spacers \| Sport Spoiler NickTurnon's 370z Build

09-04-2013, 08:20 PM	#14 (permalink)
XiP A True Z Fanatic Join Date: Dec 2011 Location: no clipping Posts: 11,096 Drives: ↑ ↓ Rep Power: 533	__________________ I <3 Frost!!!

09-04-2013, 08:49 PM	#15 (permalink)
6MT A True Z Fanatic Join Date: May 2009 Location: ITU Zone 2 Posts: 22,459 Drives: Reliant Robin Rep Power: 1789	That's awesome! __________________ Andrew 2009 370Z Sport/Touring 6MT sold 2013 Honda Civic Si coupe D/D

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