Nissan 370Z Forum  

Avoid Fontana Nissan at all cost.

This became a dealer issue when the managers at Fontana Nissan kept insisting we ignore the noise or simply turn up the radio. This became an issue with Mike when

Go Back   Nissan 370Z Forum > Nissan 370Z General Area > Nissan 370Z General Discussions


Closed Thread
 
LinkBack Thread Tools Display Modes
Old 09-01-2009, 09:57 PM   #16 (permalink)
Roo
Base Member
 
Join Date: Jun 2009
Location: Alta Loma
Posts: 161
Drives: 2009 370z with nav
Rep Power: 15
Roo is on a distinguished road
Default

This became a dealer issue when the managers at Fontana Nissan kept insisting we ignore the noise or simply turn up the radio. This became an issue with Mike when he called me at my business and I had to be told by someone in my office that there is a very rude man on the phone from Nissan. When I took the call it was Mike Cronin who very rudely told me that I must get get my car out of his dealership today.
Roo is offline  
Old 09-01-2009, 10:02 PM   #17 (permalink)
A True Z Fanatic
 
FuszNissan's Avatar
 
Join Date: May 2009
Location: St. Louis
Posts: 14,275
Drives: Pure Sex
Rep Power: 541
FuszNissan has a reputation beyond reputeFuszNissan has a reputation beyond reputeFuszNissan has a reputation beyond reputeFuszNissan has a reputation beyond reputeFuszNissan has a reputation beyond reputeFuszNissan has a reputation beyond reputeFuszNissan has a reputation beyond reputeFuszNissan has a reputation beyond reputeFuszNissan has a reputation beyond reputeFuszNissan has a reputation beyond reputeFuszNissan has a reputation beyond repute
Send a message via AIM to FuszNissan Send a message via Skype™ to FuszNissan
Default

How long was the car left there?
__________________
Mods: Too Many to list!
LouFuszNissan

ZDAYZ 2012
FuszNissan is offline  
Old 09-01-2009, 10:31 PM   #18 (permalink)
Roo
Base Member
 
Join Date: Jun 2009
Location: Alta Loma
Posts: 161
Drives: 2009 370z with nav
Rep Power: 15
Roo is on a distinguished road
Default

The car has been there for a week but they only called me Monday for pickup. I could not make it Monday since I work 12 hour days.
Roo is offline  
Old 09-01-2009, 10:34 PM   #19 (permalink)
Lifetime Premium
 
nogoodname's Avatar
 
Join Date: Nov 2008
Location: Montreal
Posts: 22,357
Drives: E46 M3
Rep Power: 1764
nogoodname has a reputation beyond reputenogoodname has a reputation beyond reputenogoodname has a reputation beyond reputenogoodname has a reputation beyond reputenogoodname has a reputation beyond reputenogoodname has a reputation beyond reputenogoodname has a reputation beyond reputenogoodname has a reputation beyond reputenogoodname has a reputation beyond reputenogoodname has a reputation beyond reputenogoodname has a reputation beyond repute
Default

nice sig
nogoodname is offline  
Old 09-02-2009, 02:52 AM   #20 (permalink)
Track Member
 
g96818's Avatar
 
Join Date: May 2009
Location: A rock in a big pond
Posts: 681
Drives: 2009 370Z, 2012 M56
Rep Power: 3393
g96818 has a reputation beyond reputeg96818 has a reputation beyond reputeg96818 has a reputation beyond reputeg96818 has a reputation beyond reputeg96818 has a reputation beyond reputeg96818 has a reputation beyond reputeg96818 has a reputation beyond reputeg96818 has a reputation beyond reputeg96818 has a reputation beyond reputeg96818 has a reputation beyond reputeg96818 has a reputation beyond repute
Default

haha, funny how fuzz is defending fontana, but fontana isn't doing a thing to defend its name
__________________
CZP are lying thieves!
g96818 is offline  
Old 09-02-2009, 06:56 AM   #21 (permalink)
Base Member
 
Hi-TecDesigns's Avatar
 
Join Date: Jul 2009
Location: Glenelg, MD
Posts: 146
Drives: 370 Rdstr AT7 BkChry
Rep Power: 15
Hi-TecDesigns is on a distinguished road
Default

Quote:
Originally Posted by g96818 View Post
haha, funny how fuzz is defending fontana, but fontana isn't doing a thing to defend its name
Doesn't look like Lou is defending Fontana, it appears he's defending a potentially overblown situation... and that's a reasonable defense for anyone. Sure, Roo has reason to be upset about the noise, but Lou is correct when he says it's not the dealerships fault if Nissan doesn't want to own up to the issue, therefore placing blame on them for not fixing it is faulty targeting. I don't believe Lou was defending any rude behavior... that's a whole 'nother ball o' wax.
__________________
http://hi-tecdesigns.com/images/pict...on%20Small.gif
2000 S2000 Brickyard Red Metallic w/ Romanesque Crimson Kandy, custom everything else
Hi-TecDesigns is offline  
Old 09-02-2009, 07:16 AM   #22 (permalink)
A True Z Fanatic
 
FuszNissan's Avatar
 
Join Date: May 2009
Location: St. Louis
Posts: 14,275
Drives: Pure Sex
Rep Power: 541
FuszNissan has a reputation beyond reputeFuszNissan has a reputation beyond reputeFuszNissan has a reputation beyond reputeFuszNissan has a reputation beyond reputeFuszNissan has a reputation beyond reputeFuszNissan has a reputation beyond reputeFuszNissan has a reputation beyond reputeFuszNissan has a reputation beyond reputeFuszNissan has a reputation beyond reputeFuszNissan has a reputation beyond reputeFuszNissan has a reputation beyond repute
Send a message via AIM to FuszNissan Send a message via Skype™ to FuszNissan
Default

I am not defending anybody, I am just curious to see where and what went wrong for everyone. I like handling customer complaints. It's an opportunity.
__________________
Mods: Too Many to list!
LouFuszNissan

ZDAYZ 2012
FuszNissan is offline  
Old 09-02-2009, 08:11 AM   #23 (permalink)
Enthusiast Member
 
Join Date: Aug 2009
Location: N.J.
Posts: 289
Drives: 09 370Z Blk sport 6T
Rep Power: 15
Blown32 is on a distinguished road
Default

I understand what you are saying that this issue may be overblown and if the auto has a problem it is not the dealers fault.There also seems to be an issue with customer relations possibly.Also depends on how the customer approachs the dealer with his problem and visa versa.
A good service manager knows how to deal with the public and then there are those that are just plain ignorant!So I believe the factor here could be which one is he?
When we go to buy a car from most of these dealers they area open arms from when you walk in.We would hope they understand that we pay good money and if a probelm at least recognize our frustration and use proper judgement dealing with a customer.It works both ways.
Blown32 is offline  
Old 09-02-2009, 08:50 AM   #24 (permalink)
Enthusiast Member
 
SiXK's Avatar
 
Join Date: Jan 2009
Location: Orlando
Posts: 352
Drives: 09 370Z / 91 300ZXTT
Rep Power: 185
SiXK has a reputation beyond reputeSiXK has a reputation beyond reputeSiXK has a reputation beyond reputeSiXK has a reputation beyond reputeSiXK has a reputation beyond reputeSiXK has a reputation beyond reputeSiXK has a reputation beyond reputeSiXK has a reputation beyond reputeSiXK has a reputation beyond reputeSiXK has a reputation beyond reputeSiXK has a reputation beyond repute
Default

Quote:
Originally Posted by Blown32 View Post
I understand what you are saying that this issue may be overblown and if the auto has a problem it is not the dealers fault.There also seems to be an issue with customer relations possibly.Also depends on how the customer approachs the dealer with his problem and visa versa.
A good service manager knows how to deal with the public and then there are those that are just plain ignorant!So I believe the factor here could be which one is he?
When we go to buy a car from most of these dealers they area open arms from when you walk in.We would hope they understand that we pay good money and if a probelm at least recognize our frustration and use proper judgement dealing with a customer.It works both ways.
I have to side with Roo here. I would not want to hear its not the dealers fault, i really would not care about that. It CERTAINLY is not the customers fault.

Nissan made the car. The dealer sold the car. The customer paid for the car.

The two entities that profited from the sale need to work together to get it fixed and stop being an a$$ to the customer. It amazes me how dealers act like they have no responsibility when stuff like this happens, yet they are the face of Nissan that customers deal with, buy from, and they profit from all of that. Then turn their backs when issues happen. I would not keep a car that has a high pitched noise that causes headaches. Who would? Its absurd to suggest anyone should. Its also ridiculous to see a Nissan dealer minimize such an issue as a "small noise" IMO. I guarantee you he or no one else would personally accept a car with the problems Roo has stated. Nissan, the company and the dealer, need to step up to the plate and do the right thing IMO and fix this ridiculous flaw with the car they were all to happy to sale.

Good Luck Roo!!
__________________
Magnetic Black 2009 370Z / Pearl Yellow 1991 300ZXTT
SiXK is offline  
Old 09-02-2009, 09:52 AM   #25 (permalink)
Enthusiast Member
 
Join Date: Aug 2009
Location: N.J.
Posts: 289
Drives: 09 370Z Blk sport 6T
Rep Power: 15
Blown32 is on a distinguished road
Default

What I'am saying is if Nissan themselves won't warranty or fix the problem it is not the dealers fault.I'am questioning the way the dealer has handled it as far as customer relations.There is a way to sit down with the customer instead of ignoring or being an a$$!
Blown32 is offline  
Old 09-02-2009, 10:12 AM   #26 (permalink)
Enthusiast Member
 
billydsz's Avatar
 
Join Date: Aug 2009
Location: New Bern
Posts: 252
Drives: 9 370z SptCp SRd 7AT
Rep Power: 15
billydsz is on a distinguished road
Default

From what I have read, Nissan is not saying they won't fix the problem, but instead they currently have no solution and are trying to find one. It is a new model and there are usually issues with the first year of a produciton run. With patience NISSAN will likely find the problem and fix it. If you can't wait then try to proceed with a lemon law. Also in the future if you are the kind of person that expects perfection then you should definitely avoid first year production models. This is just reality.
billydsz is offline  
Old 09-02-2009, 11:58 AM   #27 (permalink)
Roo
Base Member
 
Join Date: Jun 2009
Location: Alta Loma
Posts: 161
Drives: 2009 370z with nav
Rep Power: 15
Roo is on a distinguished road
Default

Again I am not upset with Fontana Nissan because of the noise, I am upset with Fontana Nissan with the way they treated us and handled the situation.
Roo is offline  
Old 09-02-2009, 02:47 PM   #28 (permalink)
Enthusiast Member
 
Join Date: Aug 2009
Location: N.J.
Posts: 289
Drives: 09 370Z Blk sport 6T
Rep Power: 15
Blown32 is on a distinguished road
Default

Quote:
Originally Posted by Roo View Post
Again I am not upset with Fontana Nissan because of the noise, I am upset with Fontana Nissan with the way they treated us and handled the situation.
Now that is what I been talking about!Customer relations are very important and go a long way.
Blown32 is offline  
Old 09-02-2009, 02:48 PM   #29 (permalink)
Lifetime Premium
 
nogoodname's Avatar
 
Join Date: Nov 2008
Location: Montreal
Posts: 22,357
Drives: E46 M3
Rep Power: 1764
nogoodname has a reputation beyond reputenogoodname has a reputation beyond reputenogoodname has a reputation beyond reputenogoodname has a reputation beyond reputenogoodname has a reputation beyond reputenogoodname has a reputation beyond reputenogoodname has a reputation beyond reputenogoodname has a reputation beyond reputenogoodname has a reputation beyond reputenogoodname has a reputation beyond reputenogoodname has a reputation beyond repute
Default

i see this thread moved....lol
nogoodname is offline  
Old 09-02-2009, 03:21 PM   #30 (permalink)
Administrator
 
AK370Z's Avatar
 
Join Date: Sep 2008
Location: NJ
Posts: 9,930
Drives: 09 370Z MB Sports M6
Rep Power: 10
AK370Z has a reputation beyond reputeAK370Z has a reputation beyond reputeAK370Z has a reputation beyond reputeAK370Z has a reputation beyond reputeAK370Z has a reputation beyond reputeAK370Z has a reputation beyond reputeAK370Z has a reputation beyond reputeAK370Z has a reputation beyond reputeAK370Z has a reputation beyond reputeAK370Z has a reputation beyond reputeAK370Z has a reputation beyond repute
Default

GM of the dealership has been/ will be in touch with you to work out a resolution.
__________________
The370Z Signature Pictures ll Want to rock our forum decals on your car? Then click here! ll How to Embed YouTube Videos In a Post
STOP! (Hammertime) ll Become a Premium Member Click HERE ll F.A.Q.
Are You a Nissan Dealer? Click Here to Become A "Supporting Dealer" and Start Listing Your 370Zs In Our Inventory Section
My Monterey Blue Z ll My Exhaust --> My Intake --> G3
Nissan's Official Response Regarding Oil Temp Issue: CLICK HERE
Need a Set of Cheap Winter wheels /Tires? Then Visit The Banner Link Below and Place Your Order. You'll Help Keep The370Z Alive.
AK370Z is offline  
Closed Thread

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Fontana Nissan -- 370z OEM Parts Scott@FontanaNissan Nissanraceshop.com - Supporting Dealer 94 01-14-2014 12:59 PM
Fontana Nissan -- You Name the Sale! Scott@FontanaNissan Nissanraceshop.com - Supporting Dealer 34 08-13-2011 06:05 PM
Fontana Nissan -- Service Specials Scott@FontanaNissan Nissanraceshop.com - Supporting Dealer 8 09-09-2009 11:39 AM
Fontana Nissan -- We want your input! Scott@FontanaNissan Nissanraceshop.com - Supporting Dealer 5 07-31-2009 09:45 PM
Fontana Nissan, Ca mattjk New 370Z Owner 1 07-14-2009 08:25 PM


All times are GMT -5. The time now is 05:13 PM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.6.0 PL2