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Wow!
Kidnapping a baby from the hospital = test driving my Nissan that was in for service? I'm just saying that when I was 19-20 not every decision I made was well thought out and prudent. I guess I'm the only one. It does not make them evil but they obviously screwed up. Some overly tight shorts I think. |
I think some people on here demanding the techs heads on a silver platter are missing part of the narrative. The part where the op says THE SERVCE MANAGER told them to go grab lunch in the car while doing their test.. They were doing as they were directed to by their supervisor.. Yes these are our babies, but at the end of the day these are merely cars.. No harm no foul, had someone not seen the car out, you probably would be none the wiser... Now if there was damage due to negligence by all means crucify them.. just my 2 cents
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Clearly the service manager is not worthy of being a manager!!!
Fire him. I do agree, you don't send techs on errands in a cust's car, regardless what it's in for. |
I can't believe they went to Burger King. The burgers there taste like propane.
Stupid bastards |
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Bottom line, rules are rules - you can't take customers' cars for joy rides, damages or not. If you break the rules, you should be punished. Simple. |
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Now begs the question. Did the service manager instruct them to get lunch or okay them to get lunch? He admits he was aware they got lunch. That would piss me off for a number of reasons. If they had to drive the thing to replicate the problem and push it a bit to do that I wouldn't mind if it was the service manager with the tech. If the service manager doesn't give you what you want here I would ask him if the owner should find out the answer to the question.
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Reminds me of the scene in Ferris Bueller where they leave the Ferrari GT California in the parking garage and the two attendants take it for a joy ride.
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Chances are, this may be one of the morons in the pic. lol. |
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And they didn't seem to care if your doors got dinged by a careless parker.:mad:
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guys guys guys, slow down, i cant type that fast to update my iggylist. :icon17:
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