Service Department Joy Ride
 

This morning I dropped my car off to the local Nissan garage. They are looking at my front left shock because I may have blown it up from a minor accident back in December.

About 30min ago I received a text from my brother with an attached picture showing two of the service techs getting into my car with a bag of Burger King and Drinks. When they took off they hauled a$$ onto the main road.


When I pick up my car today I am going to get in my car and then get back out of the car. Then I'm going to talk to the Service Manager asking why my car smells like "Burger and Onion". He will then have a choice to either deal with the situation or dig a big f'n hole.

Needless to say I'm rather pist off right now. Yes, I have taken food in my car and Yes I have driven my car fast. Point blank: It is NOT their damn car to joy ride.


I'm curious how you guys/gals would handle the situation?

http://www.the370z.com/attachment.ph...1&d=1367950138

Just confront the service manager and ask him about it, be polite and see if he is truthful.
If he lies then present the facts and ask for what you feel would cover the cost. Also, be prepared for the service manager to not know so have proof.

do you have another service center near you?

:shakes head:

I would talk to the service manager and see what comes out of it.. I would not hesitate to share the picture and if needed let him know you will be sharing this with Nissan...

at the same time I think it would just suck for the tech's if they were to loose their job over this.. :rolleyes:

good luck!

Keep your cool, and be aware that the service manager is probably not aware that they took your car out for a spin.

Keep in mind that you've got very little legal recourse and whatever you get out of this will be based in goodwill. Screaming and yelling won't get you nearly as far as being reasonable will.

find out who those guys are and tell them to buy you a whopper with cheeze and a drink with you in another customer's GTR.


this is why i dont trust the dealers.... the nissan canned message lady does not understand... :shakes head:

I agree with both. Don't start yelling at everyone just yet. Present it the service manager, see what he says, then call corporate as well... I'd be pissed and most likely key the cars of those service techs, so if you don't do that, you're a better man than me.

Talk about being at the right place at the right time though

I never leave my car with the techs... I take the day to babysit it if I have to. Plus I tell them I want a list of who drives it, with the locations taken plus kilometres recorded. That let's them know I am DEAD serious about who touches my car....

yah, but what are they going to offer you? free oil change? lol :gtfo2: (not you, the techs)

i hope after that picture your "shock"s" are on the house...

Yep. Present it to the service manager politely. He may or may not know what happened. See how he deals with it. You have evidence if you need it.

That's all they can do, because I'm a prick, I'd either be gunning for new tires/clutch because they did a burn out, and I'd get a LOT of satisfaction seeing 2 guys getting canned... I actually wouldn't give 2 shìts if they did that with my car, but I'd "be pissed" so I can see those 2 guys talk a nice walk.

Chances are the Manager will deal with it appropriately. If not, you have the evidence to go higher up the food chain... plus a witness.

:iagree: Wait to hear his story if their is one. Then your next stop should be the GM's office of the dearlership.

Are you kidding me????? You bet they should loose their job over this!!! I'm sure there are lots of people out of work just dreaming for a job with Nissan Corp. And you can bet THEY would respect the owners of cars by not taking it for a fast food pickup. I can only hope that the Service Mgr there respects the owners of cars that are brought to be repaired there since the success of his buisness depends on it. I would not hesitate to show that picture to the Service Manager, President of that Dealership, AND to Nissan Corp. I'm sure they will be showing those gentleman the exit door real fast as they should. Maybe McDonalds will hire them!

Hang them but their nuts, seriously. Now, thats the other reason why I have a real time GPS tracking system in my car!

Handle it calmly, but show you're upset. Speak to the manager directly. Write a letter to Nissan NA if you wish and show them this picture. I'd be seriously pissed off. The only reason your car leaves the lot is for diagnostics work and certainly not for a burger run. Pretty sure the fat *** on the left could do damage to your shocks.

:shakes head::shakes head:

Hey now, don't make fun of all of us fatasses

Wow that sucks big time...

haha:icon17:

Ohh man was in similar situation saw a service guy driving a girl in my dad's rogue, while it was suppose to be getting new alternator. Told my dad but had no pictures :( by the time pops got to the dealership car was back already, so couldnt really prove anything.

FVCK THAT DEALER$HIT! I would do this:

Op - don't get too accusatory with something vague like "burgers and onion" he could always reply with the tech had bad B.O. Instead mention your odometer or trip meter mileage added and present him with the photo. That gets all the bullsht hole digging out of the way and gets you two on the path to compensation.

I always make note of my mileage if i have to surrender my vehicle and i dont even let the inspection people drive off in my car unless I'm in the passenger's seat. It's also why i do every bit of work on my cars that I can. I dont trust anyone with my vehicles

Mr.Q, you should change your handle to Mr.IQ. you make sense! :tup:

Can't wait to hear what the service mgr will reply to this,,,,

1) Don't use deception to combat deception, shows you're no better than they are. Also may start the negotiation of your compensation on the wrong foot.
2) Agree with the many, keep a calm head.
3) Decide what you want as compensation, before going in (be it written or vebal apology from techs, service manager & dealership, suspension of techs, discount on the price of the service they performed, etc). This is very important because, if you don't have an idea of compensation, don't expect them to know what to compensate you either.
4) Be fair, then if the service manager does not give you the compensation you feel you deserve than definitely move it up the food chain.
5) Good luck to you!

I would go with what everyone else is saying....but I would have wanted my brother to confront them with taking the food in the car. No reason why the tech should even be taking a bottle of water in it. They aren't going on a freaking road trip!

Not the first time i have heard of this happening. One guy left a voice recorder in his camaro and the mechanics took his car out and smoked the cluth and said it was like that when they received the car. But of course the voice recorder proved everything and they were hooting and hollering smoke the tires ext..

The local Ford dealership got busted when one of their techs took a customer's Lightning to a strip club and left the receipt in the cab :shakes head:

I handled it cool and explained the situation.

My car needs a new motor mount and it is being taken care of free of charge. The dealer is taken care of me.

I'm not sure what's happening to the techs but that's nmfp.

glad you're getting something out of the deal :tup:

Yeah, but maybe that was under warranty anyways... I'd rape them...

There was a Video a while back of two techs taking a Black Series AMG out for a beating...

They were foolish enough to video and post it...Man was that owner pissed....His prize high end AMG being beat..

Thats great! :tup: +1

That's good!

If they caught me d!cking around with $40,000 machines at my work, I'd be fired on the spot. I honestly hope these techs were

I keep a 9mm semi auto in the compartment behind the passenger seat. 'nuff said about that.:hello:

Looks like I may have to invest in something like a GoPro and mount it prior to dropping it off at the dealership (which I hope never has to happen).

I don't even like them having to drive it one mile, because that could be one hard mile. :shakes head:

Glad they did something for you, but the techs surely need to be reprimanded.

Go to the local news with it. That's what I would do. At the very least I would demand those techs get fired.

God I wish I was licensed to practice in your state.

Screw the service manager, go to the owner.

Very politely let him know that your lawyer has seen these pictures. See what he has to offer. Bear in mind that he will probably ask you want you want.

:iagree: start w the pic. Let HIM explain. :tup: