TERRIBLE car buying experience

DEpointfive0 · 03-11-2013, 11:00 AM

Quote:

Originally Posted by PDiddy

Bankson Nissan off 635 is bad too, sales and service department!

You mean, THE WORST... (Btw, OP is in Houston, not Dallas)

TheGreatOne · 03-11-2013, 08:48 AM

Thats a shame man, sorry to hear they ruined that "new car" buying experience for you. Seems like that dealership just cares about the sale...

I changed dealerships only because the one I found my Z at was far, the place closer to me is amazing. They love it when I show up and their techs love my car, they even added me on Facebook lol.

They have missed a deadline once or twice but were very apologetic...find a dealer who cares!

Hope you get to enjoy your Nismo soon

LiquidCrewZ · 03-11-2013, 10:47 AM

Screw them and their crappy customer service, made promises they can't keep. All about making the sale and not giving a crap after. There loss and news like that travels fast if they keep treating their customers like that. Go somewhere else or keep talking to everyone higher up until the issues are resolved.

mhcoss · 03-11-2013, 09:43 PM

Post this story on the wall of nissan usa on facebook. Also call nissan USA to report this dealership. This story makes me angry and i'm sure nissan would not be happy to hear about the terrible quality of service from this dealership. I find it unbelievable a brand new car could have interior panels not mounted correctly like that from the dealership! Do people take no pride in their work? unbelievable.

street2soul · 03-12-2013, 12:05 AM

Quote:

Originally Posted by mhcoss

Post this story on the wall of nissan usa on facebook. Also call nissan USA to report this dealership. This story makes me angry and i'm sure nissan would not be happy to hear about the terrible quality of service from this dealership. I find it unbelievable a brand new car could have interior panels not mounted correctly like that from the dealership! Do people take no pride in their work? unbelievable.

Will I be banned from nissanusa facebook and sued for cyber slander against Nissan? man... it seems like i don't trust anything nowadays

JARblue · 03-12-2013, 09:00 AM

Quote:

Originally Posted by street2soul

Will I be banned from nissanusa facebook and sued for cyber slander against Nissan? man... it seems like i don't trust anything nowadays

No, but check your suspension for the transport spacers on the springs that are used during shipping - dealers are notorious for not removing them prior to delivery. AK provided a link above

kenchan · 03-12-2013, 09:33 AM

Quote:

Originally Posted by street2soul

Will I be banned from nissanusa facebook and sued for cyber slander against Nissan? man... it seems like i don't trust anything nowadays

this is why we car guys do DIY...

kenchan · 03-12-2013, 09:34 AM

Quote:

Originally Posted by kenchan

this is why we car guys do DIY...

kenchan

mhcoss · 03-12-2013, 11:49 PM

Quote:

Originally Posted by street2soul

Will I be banned from nissanusa facebook and sued for cyber slander against Nissan? man... it seems like i don't trust anything nowadays

No you won't be banned. Someone from nissan will contact you to talk about it likely. I did this when my 2012 370z blew its head gasket at 8k miles and they responded pretty quickly.

6MT · 03-11-2013, 09:00 AM

Quote:

Originally Posted by street2soul

Bought a 13' Nismo from Sterling Mccall nissan.

Moral: Sterling Nissan in Texas should be avoided due to very poor service, communication, etc., etc..

Someone had to say it

UNKNOWN_370 · 03-11-2013, 09:03 AM

I've seen the way that dealer advertises in Cars.com and autotrader. Some dealers, I just get that gut feeling that tells me... STAY AWAY!!! They are one of them.

Ubetit · 03-11-2013, 09:47 AM

Had a great experience with the salesman at Nissan North in Columbus. I did have an issue with the service department initially but they've gone out of their way to make it right since.

kenchan · 03-11-2013, 10:10 AM

key word: DIY

some things are just better done by youself vs the only pair of pliers your dealer has.

kenchan · 03-11-2013, 11:21 AM

guess this isnt a DIY crowd...

UNKNOWN_370 · 03-11-2013, 11:24 AM

If you're in Dallas Fort Worth. I'd consider Courtesy Nissan and Don Davis Nissan when having warranty based issues. I haven't dealt personally but I heard good things about Nissan of Fort Worth and Nissan of McKinney. They have high customer satisfaction ratings.

Generally speaking, DFW Nissan dealerships suck. Texas nissan dealerships suck for the most part. If you're buying a Nissan in Tx, Ok, LA, NM, AR,TN. Do your research, cuz 90% of these azzholes are rip-offs. It seems the dealers that stand buy their products the most in the area are Mazda, Subaru, VW, Infinti(not nissan) and Ford. From my observations, people get almost no hassle from warranty service from these companies in Tx.

03-11-2013, 08:48 AM	#2 (permalink)
TheGreatOne A True Z Fanatic Join Date: Jan 2011 Location: Montreal, Canada Age: 48 Posts: 1,980 Drives: E60 BMW M5 Rep Power: 23	Thats a shame man, sorry to hear they ruined that "new car" buying experience for you. Seems like that dealership just cares about the sale... I changed dealerships only because the one I found my Z at was far, the place closer to me is amazing. They love it when I show up and their techs love my car, they even added me on Facebook lol. They have missed a deadline once or twice but were very apologetic...find a dealer who cares! Hope you get to enjoy your Nismo soon Streetlife likes this. __________________ 2017 SUBARU STI 2008 E60 M5 - SOLD 2010 40th Anniversary 370Z - SOLD (and missing her)

03-11-2013, 11:21 AM	#14 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141522	guess this isnt a DIY crowd... bdavis89 likes this.

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03-11-2013, 10:47 AM	#3 (permalink)
LiquidCrewZ Base Member Join Date: Apr 2012 Location: Westerville, OH Posts: 159 Drives: 12 Nissan 370Z B M6 Rep Power: 15	Screw them and their crappy customer service, made promises they can't keep. All about making the sale and not giving a crap after. There loss and news like that travels fast if they keep treating their customers like that. Go somewhere else or keep talking to everyone higher up until the issues are resolved.

03-11-2013, 09:43 PM	#4 (permalink)
mhcoss Track Member Join Date: Feb 2012 Location: Edmonton Posts: 520 Drives: 2012 370Z SPORT M/T Rep Power: 16	Post this story on the wall of nissan usa on facebook. Also call nissan USA to report this dealership. This story makes me angry and i'm sure nissan would not be happy to hear about the terrible quality of service from this dealership. I find it unbelievable a brand new car could have interior panels not mounted correctly like that from the dealership! Do people take no pride in their work? unbelievable.

03-11-2013, 09:03 AM	#11 (permalink)
UNKNOWN_370 A True Z Fanatic Join Date: Jul 2009 Location: ny'r livn in tx Posts: 8,687 Drives: well over 130m.p.h. Rep Power: 14859	I've seen the way that dealer advertises in Cars.com and autotrader. Some dealers, I just get that gut feeling that tells me... STAY AWAY!!! They are one of them.

03-11-2013, 09:47 AM	#12 (permalink)
Ubetit Track Member Join Date: May 2012 Location: Ohio Posts: 527 Drives: the women lazy Rep Power: 16	Had a great experience with the salesman at Nissan North in Columbus. I did have an issue with the service department initially but they've gone out of their way to make it right since.

03-11-2013, 10:10 AM	#13 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141522	key word: DIY some things are just better done by youself vs the only pair of pliers your dealer has.

03-11-2013, 11:24 AM	#15 (permalink)
UNKNOWN_370 A True Z Fanatic Join Date: Jul 2009 Location: ny'r livn in tx Posts: 8,687 Drives: well over 130m.p.h. Rep Power: 14859	If you're in Dallas Fort Worth. I'd consider Courtesy Nissan and Don Davis Nissan when having warranty based issues. I haven't dealt personally but I heard good things about Nissan of Fort Worth and Nissan of McKinney. They have high customer satisfaction ratings. Generally speaking, DFW Nissan dealerships suck. Texas nissan dealerships suck for the most part. If you're buying a Nissan in Tx, Ok, LA, NM, AR,TN. Do your research, cuz 90% of these azzholes are rip-offs. It seems the dealers that stand buy their products the most in the area are Mazda, Subaru, VW, Infinti(not nissan) and Ford. From my observations, people get almost no hassle from warranty service from these companies in Tx.