ATTENTION!! 2009-2010 owners with steering lock/wont start issues

Drex · 03-25-2014, 04:08 PM

Quote:

Originally Posted by kingcobra

So how long did the whole process take you from dropping off your car until getting it back?

Mine has only been there since this past sat 3/22 so I'm not complaining just yet

mine was fixed the same day. im sure they had the part on hand though. no idea how long it would've taken if they didn't.

jayhuffdaddy · 03-25-2014, 07:36 PM

Quote:

Originally Posted by kingcobra

So how long did the whole process take you from dropping off your car until getting it back?

Mine has only been there since this past sat 3/22 so I'm not complaining just yet

The very next day. Even the service manager was shocked. He said I've never seen this part come in this fast and stated " I don't know who you talked to at Nissan but this has never happened." It normally takes 5 days he said due to the backorder of the part.

Now I'm waiting on a replacement horn because mine mysteriously went out after they fixed my issue. Nissan is paying for this as well.

Pistons132 · 03-25-2014, 08:45 PM

@kingcobra, thanks! Sigh of relief!

Sent from my HTCONE

kingcobra · 04-08-2014, 06:19 PM

Got the car, so far so good

Kyle · 04-18-2014, 07:39 PM

I also fell victim to the steering lock issue. Mine failed around 2 years ago. I had to have my car towed to the dealership and paid $1000+ for the new part. Subsequently, I was never given notice of the recall via the mail. I only learned about it through this message board.

A few months ago I began the journey of trying to get my money back. I was told I had to submit my original work order showing it was replaced as well as a recipt showing how much I paid. Surprisingly, I kept copies of those documents. I faxed the required documents to Nissan. A Nissan case worker called to inform me that I also had to have the replaced part replaced again in order to close out the case and obtain a rebate. Initially, it bothered me that I would have to take more time to have a presumably functional Nissan part replaced...a part that cost me so much money. The dealership informed me that they would forward the required documents of the second replacement to Nissan.

I assumed all was set. After some time, I called Nissan to inquired about my refund. I then recieved a phone call from a Nissan case worker informing me that I needed to submit the work order for the second replacement. I had to go back to the dealership, get a copy of the work order and faxed it over again. Yet again, I recieved a phone call from Nissan explaining that they never recieved a copy of my original recipt/payment. I again faxed that to Nissan. In total, I faxed the required documents 4 times and emailed them 2 times. Between the repairs, phone calls and correspondence, it has taken over 10 hours. Still, no refund.

It's become clear to me that Nissan wants to make the process so difficult in order to avoid any refunds. This seems to be supported by a lack of notifying me of the recall and waiting so long to institute one. I just typed a letter on my legal letterhead (I have a law practice) addressed to Nissan's vice president of consumer quality explaining my ordeal. In addition to my refund, they better send a new 4-Runner or atleast a ******* Altima.

kenchan · 04-18-2014, 07:46 PM

yah, ive not recovered my $500 reimbursement for the steering lock i bought on my own 3yrs ago to do the swap.

nissan consumer affairs is being a dumbarse canned message lady about it. at this point i dont care. 500 is a chunk of change but not worth my time chasing it.

kingcobra · 04-22-2014, 04:32 PM

Bad news, after less than a month driving around with the recall fix from the dealer, the issue is back again and I was having problems starting up my car again yesterday....this makes me so mad, barely had the car for not even 2 month and its already been to the dealer once for 2 weeks and now going back again

Mt Tam I am · 04-23-2014, 02:36 PM

I need to pull my fuse again, after recall, but I am too lazy lately.

Joepro · 04-23-2014, 05:48 PM

Sorry I did not go through all the posts but I had my lock replaced under the warranty. Today I went to leave the apt and the car cranks but does not start...the lock is not working right wheel is unlocked when off and is not clicking on or off with the ignition...does not seem exactly like a standard lock failure...yes no?

SouthArk370Z · 04-23-2014, 05:59 PM

Quote:

Originally Posted by Joepro

... the car cranks but does not start...the lock is not working right wheel is unlocked when off and is not clicking on or off with the ignition...does not seem exactly like a standard lock failure...yes no?

If the car is cranking, then the ESCL is OK (or at least failed in a good position).

Joepro · 04-23-2014, 06:02 PM

Yes its not working and the wheel turns with everything off...it started once but promptly died when I hit the lock button on the handle out of habit I was gonna go pull the fuse.

FairladyZ10PG · 05-10-2014, 12:34 AM

I pulled my fuse out today per baer's thread and followed instructions. Is there a way to know if I did it right?

SouthArk370Z · 05-10-2014, 01:05 AM

If you no longer hear the ESCL whirring when you first push the start button and the car starts, then you did it right.

FairladyZ10PG · 05-10-2014, 01:08 AM

^thx. I'll try it tomorrow.

SouthArk370Z · 05-10-2014, 01:18 AM

I may be wrong about what triggers the ESCL to retract. It may retract when you get in the car. Been so long since mine worked that I don't remember. Just listen for the whirr - if you don't hear it, that's a good sign that you did it right.

03-25-2014, 08:45 PM	#318 (permalink)
Pistons132 Base Member Join Date: Jan 2014 Location: Sacramento Posts: 46 Drives: Challenger R/T Rep Power: 11	@kingcobra, thanks! Sigh of relief! Sent from my HTCONE kingcobra likes this.

04-08-2014, 06:19 PM	#319 (permalink)
kingcobra Base Member Join Date: Feb 2014 Location: Los Angeles, CA Posts: 133 Drives: 2010 370Z Roadster Rep Power: 12	Got the car, so far so good __________________ '10 370Z Roadster Touring w/sports, navi

04-18-2014, 07:39 PM	#320 (permalink)
Kyle Base Member Join Date: May 2009 Location: Richmond, VA; USA Posts: 9 Drives: 09 Nissan 370Z Rep Power: 15	I also fell victim to the steering lock issue. Mine failed around 2 years ago. I had to have my car towed to the dealership and paid $1000+ for the new part. Subsequently, I was never given notice of the recall via the mail. I only learned about it through this message board. A few months ago I began the journey of trying to get my money back. I was told I had to submit my original work order showing it was replaced as well as a recipt showing how much I paid. Surprisingly, I kept copies of those documents. I faxed the required documents to Nissan. A Nissan case worker called to inform me that I also had to have the replaced part replaced again in order to close out the case and obtain a rebate. Initially, it bothered me that I would have to take more time to have a presumably functional Nissan part replaced...a part that cost me so much money. The dealership informed me that they would forward the required documents of the second replacement to Nissan. I assumed all was set. After some time, I called Nissan to inquired about my refund. I then recieved a phone call from a Nissan case worker informing me that I needed to submit the work order for the second replacement. I had to go back to the dealership, get a copy of the work order and faxed it over again. Yet again, I recieved a phone call from Nissan explaining that they never recieved a copy of my original recipt/payment. I again faxed that to Nissan. In total, I faxed the required documents 4 times and emailed them 2 times. Between the repairs, phone calls and correspondence, it has taken over 10 hours. Still, no refund. It's become clear to me that Nissan wants to make the process so difficult in order to avoid any refunds. This seems to be supported by a lack of notifying me of the recall and waiting so long to institute one. I just typed a letter on my legal letterhead (I have a law practice) addressed to Nissan's vice president of consumer quality explaining my ordeal. In addition to my refund, they better send a new 4-Runner or atleast a ******* Altima. EazyD likes this.

04-22-2014, 04:32 PM	#322 (permalink)
kingcobra Base Member Join Date: Feb 2014 Location: Los Angeles, CA Posts: 133 Drives: 2010 370Z Roadster Rep Power: 12	Bad news, after less than a month driving around with the recall fix from the dealer, the issue is back again and I was having problems starting up my car again yesterday....this makes me so mad, barely had the car for not even 2 month and its already been to the dealer once for 2 weeks and now going back again __________________ '10 370Z Roadster Touring w/sports, navi

04-23-2014, 02:36 PM	#323 (permalink)
Mt Tam I am A True Z Fanatic Join Date: Jun 2010 Location: California Posts: 10,709 Drives: 370Z T/S/N 6MT & XKE Rep Power: 3842	I need to pull my fuse again, after recall, but I am too lazy lately. __________________ "Does the carpet match the drapes? NO!!! I don't date bald women." Nissan Motorsports 34R Oil Cooler. Stillen CBE. Hotchkis Sport Sway Bars. KW Variant 3 Coilover System. Stillen Gen3 CAI. Michelin Pilot Super Sport. Stillen Brake Ducts. Carbotech™ XP10/XP8 Pads. Z1 Front Rotors. Z1 Stainless Brake Lines. Two degrees of camber

04-18-2014, 07:46 PM	#321 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141520	yah, ive not recovered my $500 reimbursement for the steering lock i bought on my own 3yrs ago to do the swap. nissan consumer affairs is being a dumbarse canned message lady about it. at this point i dont care. 500 is a chunk of change but not worth my time chasing it.

04-23-2014, 05:48 PM	#324 (permalink)
Joepro A True Z Fanatic Join Date: Aug 2012 Location: Athens ohio Posts: 1,213 Drives: Company car Rep Power: 33	Sorry I did not go through all the posts but I had my lock replaced under the warranty. Today I went to leave the apt and the car cranks but does not start...the lock is not working right wheel is unlocked when off and is not clicking on or off with the ignition...does not seem exactly like a standard lock failure...yes no? __________________ Swift\|Koni\|SPC\| FI CBE\|Z1\|Stillen\|Sbend\|Zspeed\|R/T Tuned\|523 whp\|458 tq\|10.5 psi\|SOLD Joepro's Journal\|Joepro's Boosted Performance Build \|Pittsburgh-Western-Pa-Ohio-Wv-Group

04-23-2014, 06:02 PM	#326 (permalink)
Joepro A True Z Fanatic Join Date: Aug 2012 Location: Athens ohio Posts: 1,213 Drives: Company car Rep Power: 33	Yes its not working and the wheel turns with everything off...it started once but promptly died when I hit the lock button on the handle out of habit I was gonna go pull the fuse. __________________ Swift\|Koni\|SPC\| FI CBE\|Z1\|Stillen\|Sbend\|Zspeed\|R/T Tuned\|523 whp\|458 tq\|10.5 psi\|SOLD Joepro's Journal\|Joepro's Boosted Performance Build \|Pittsburgh-Western-Pa-Ohio-Wv-Group

05-10-2014, 12:34 AM	#327 (permalink)
FairladyZ10PG A True Z Fanatic Join Date: Aug 2010 Location: SoCal-IE Posts: 1,890 Drives: PGraphite m6 Rep Power: 254	I pulled my fuse out today per baer's thread and followed instructions. Is there a way to know if I did it right? __________________ ///MPPSK///M Performance FRONT SPLITTER///M Performance KIDNEY GRILLS///MPerformance CF MIRRORS///MPerformance CF SPOILER///AC SCHNITZER

05-10-2014, 01:05 AM	#328 (permalink)
SouthArk370Z Premium Member Join Date: Nov 2010 Location: South Arkansas Posts: 8,435 Drives: 2014 Challenger Rep Power: 324197	If you no longer hear the ESCL whirring when you first push the start button and the car starts, then you did it right. __________________ Steering Lock Links - Search The370Z Bookmarklet - FSM @ NICOclub Mankind has progressed past the need for war but we haven't evolved that far. - NachoMahma

05-10-2014, 01:08 AM	#329 (permalink)
FairladyZ10PG A True Z Fanatic Join Date: Aug 2010 Location: SoCal-IE Posts: 1,890 Drives: PGraphite m6 Rep Power: 254	^thx. I'll try it tomorrow. __________________ ///MPPSK///M Performance FRONT SPLITTER///M Performance KIDNEY GRILLS///MPerformance CF MIRRORS///MPerformance CF SPOILER///AC SCHNITZER

05-10-2014, 01:18 AM	#330 (permalink)
SouthArk370Z Premium Member Join Date: Nov 2010 Location: South Arkansas Posts: 8,435 Drives: 2014 Challenger Rep Power: 324197	I may be wrong about what triggers the ESCL to retract. It may retract when you get in the car. Been so long since mine worked that I don't remember. Just listen for the whirr - if you don't hear it, that's a good sign that you did it right. __________________ Steering Lock Links - Search The370Z Bookmarklet - FSM @ NICOclub Mankind has progressed past the need for war but we haven't evolved that far. - NachoMahma

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