ATTENTION!! 2009-2010 owners with steering lock/wont start issues

jayhuffdaddy · 03-23-2014, 05:17 AM

Quote:

Originally Posted by kingcobra

Just took my 2010 370z roadster in since my car would try to start then die yesterday, ive only had the car for less than a month, well at least the dealer found this recall and gave me a rental until they order and receive the parts

I had the regional vp of the central Division call me after I sent my email and the part was there the next day. Service manager was shocked.

Sent from my SPH-L710 using Tapatalk

kingcobra · 03-25-2014, 12:14 PM

Quote:

Originally Posted by jayhuffdaddy

I had the regional vp of the central Division call me after I sent my email and the part was there the next day. Service manager was shocked.

Sent from my SPH-L710 using Tapatalk

So how long did the whole process take you from dropping off your car until getting it back?

Mine has only been there since this past sat 3/22 so I'm not complaining just yet

Drex · 03-25-2014, 04:08 PM

Quote:

Originally Posted by kingcobra

So how long did the whole process take you from dropping off your car until getting it back?

Mine has only been there since this past sat 3/22 so I'm not complaining just yet

mine was fixed the same day. im sure they had the part on hand though. no idea how long it would've taken if they didn't.

jayhuffdaddy · 03-25-2014, 07:36 PM

Quote:

Originally Posted by kingcobra

So how long did the whole process take you from dropping off your car until getting it back?

Mine has only been there since this past sat 3/22 so I'm not complaining just yet

The very next day. Even the service manager was shocked. He said I've never seen this part come in this fast and stated " I don't know who you talked to at Nissan but this has never happened." It normally takes 5 days he said due to the backorder of the part.

Now I'm waiting on a replacement horn because mine mysteriously went out after they fixed my issue. Nissan is paying for this as well.

Pistons132 · 03-23-2014, 04:08 PM

My little brother just bought an 09 base for 14k with 85k miles would he still be covered? Even with those amount of miles? Thanks!!! I love his car!!!! Hahaha.

Sent from my HTCONE

kingcobra · 03-25-2014, 12:15 PM

Quote:

Originally Posted by Pistons132

My little brother just bought an 09 base for 14k with 85k miles would he still be covered? Even with those amount of miles? Thanks!!! I love his car!!!! Hahaha.

Sent from my HTCONE

It should since it's considered a recall, go to a Nissan dealership and tell them there's a recall on the car, I'm sure they will fix it, its a liability for Nissan to have cars out on the road that haven't been fixed due to a recall

Pistons132 · 03-25-2014, 08:45 PM

@kingcobra, thanks! Sigh of relief!

Sent from my HTCONE

kingcobra · 04-08-2014, 06:19 PM

Got the car, so far so good

Kyle · 04-18-2014, 07:39 PM

I also fell victim to the steering lock issue. Mine failed around 2 years ago. I had to have my car towed to the dealership and paid $1000+ for the new part. Subsequently, I was never given notice of the recall via the mail. I only learned about it through this message board.

A few months ago I began the journey of trying to get my money back. I was told I had to submit my original work order showing it was replaced as well as a recipt showing how much I paid. Surprisingly, I kept copies of those documents. I faxed the required documents to Nissan. A Nissan case worker called to inform me that I also had to have the replaced part replaced again in order to close out the case and obtain a rebate. Initially, it bothered me that I would have to take more time to have a presumably functional Nissan part replaced...a part that cost me so much money. The dealership informed me that they would forward the required documents of the second replacement to Nissan.

I assumed all was set. After some time, I called Nissan to inquired about my refund. I then recieved a phone call from a Nissan case worker informing me that I needed to submit the work order for the second replacement. I had to go back to the dealership, get a copy of the work order and faxed it over again. Yet again, I recieved a phone call from Nissan explaining that they never recieved a copy of my original recipt/payment. I again faxed that to Nissan. In total, I faxed the required documents 4 times and emailed them 2 times. Between the repairs, phone calls and correspondence, it has taken over 10 hours. Still, no refund.

It's become clear to me that Nissan wants to make the process so difficult in order to avoid any refunds. This seems to be supported by a lack of notifying me of the recall and waiting so long to institute one. I just typed a letter on my legal letterhead (I have a law practice) addressed to Nissan's vice president of consumer quality explaining my ordeal. In addition to my refund, they better send a new 4-Runner or atleast a ******* Altima.

kenchan · 04-18-2014, 07:46 PM

yah, ive not recovered my $500 reimbursement for the steering lock i bought on my own 3yrs ago to do the swap.

nissan consumer affairs is being a dumbarse canned message lady about it. at this point i dont care. 500 is a chunk of change but not worth my time chasing it.

kingcobra · 04-22-2014, 04:32 PM

Bad news, after less than a month driving around with the recall fix from the dealer, the issue is back again and I was having problems starting up my car again yesterday....this makes me so mad, barely had the car for not even 2 month and its already been to the dealer once for 2 weeks and now going back again

Mt Tam I am · 04-23-2014, 02:36 PM

I need to pull my fuse again, after recall, but I am too lazy lately.

Joepro · 04-23-2014, 05:48 PM

Sorry I did not go through all the posts but I had my lock replaced under the warranty. Today I went to leave the apt and the car cranks but does not start...the lock is not working right wheel is unlocked when off and is not clicking on or off with the ignition...does not seem exactly like a standard lock failure...yes no?

SouthArk370Z · 04-23-2014, 05:59 PM

Quote:

Originally Posted by Joepro

... the car cranks but does not start...the lock is not working right wheel is unlocked when off and is not clicking on or off with the ignition...does not seem exactly like a standard lock failure...yes no?

If the car is cranking, then the ESCL is OK (or at least failed in a good position).

Joepro · 04-23-2014, 06:02 PM

Yes its not working and the wheel turns with everything off...it started once but promptly died when I hit the lock button on the handle out of habit I was gonna go pull the fuse.

03-25-2014, 08:45 PM	#7 (permalink)
Pistons132 Base Member Join Date: Jan 2014 Location: Sacramento Posts: 46 Drives: Challenger R/T Rep Power: 12	@kingcobra, thanks! Sigh of relief! Sent from my HTCONE kingcobra likes this.

04-08-2014, 06:19 PM	#8 (permalink)
kingcobra Base Member Join Date: Feb 2014 Location: Los Angeles, CA Posts: 133 Drives: 2010 370Z Roadster Rep Power: 13	Got the car, so far so good __________________ '10 370Z Roadster Touring w/sports, navi

04-18-2014, 07:39 PM	#9 (permalink)
Kyle Base Member Join Date: May 2009 Location: Richmond, VA; USA Posts: 9 Drives: 09 Nissan 370Z Rep Power: 17	I also fell victim to the steering lock issue. Mine failed around 2 years ago. I had to have my car towed to the dealership and paid $1000+ for the new part. Subsequently, I was never given notice of the recall via the mail. I only learned about it through this message board. A few months ago I began the journey of trying to get my money back. I was told I had to submit my original work order showing it was replaced as well as a recipt showing how much I paid. Surprisingly, I kept copies of those documents. I faxed the required documents to Nissan. A Nissan case worker called to inform me that I also had to have the replaced part replaced again in order to close out the case and obtain a rebate. Initially, it bothered me that I would have to take more time to have a presumably functional Nissan part replaced...a part that cost me so much money. The dealership informed me that they would forward the required documents of the second replacement to Nissan. I assumed all was set. After some time, I called Nissan to inquired about my refund. I then recieved a phone call from a Nissan case worker informing me that I needed to submit the work order for the second replacement. I had to go back to the dealership, get a copy of the work order and faxed it over again. Yet again, I recieved a phone call from Nissan explaining that they never recieved a copy of my original recipt/payment. I again faxed that to Nissan. In total, I faxed the required documents 4 times and emailed them 2 times. Between the repairs, phone calls and correspondence, it has taken over 10 hours. Still, no refund. It's become clear to me that Nissan wants to make the process so difficult in order to avoid any refunds. This seems to be supported by a lack of notifying me of the recall and waiting so long to institute one. I just typed a letter on my legal letterhead (I have a law practice) addressed to Nissan's vice president of consumer quality explaining my ordeal. In addition to my refund, they better send a new 4-Runner or atleast a ******* Altima. EazyD likes this.

04-22-2014, 04:32 PM	#11 (permalink)
kingcobra Base Member Join Date: Feb 2014 Location: Los Angeles, CA Posts: 133 Drives: 2010 370Z Roadster Rep Power: 13	Bad news, after less than a month driving around with the recall fix from the dealer, the issue is back again and I was having problems starting up my car again yesterday....this makes me so mad, barely had the car for not even 2 month and its already been to the dealer once for 2 weeks and now going back again __________________ '10 370Z Roadster Touring w/sports, navi

04-23-2014, 02:36 PM	#12 (permalink)
Mt Tam I am A True Z Fanatic Join Date: Jun 2010 Location: California Posts: 10,709 Drives: 370Z T/S/N 6MT & XKE Rep Power: 3844	I need to pull my fuse again, after recall, but I am too lazy lately. __________________ "Does the carpet match the drapes? NO!!! I don't date bald women." Nissan Motorsports 34R Oil Cooler. Stillen CBE. Hotchkis Sport Sway Bars. KW Variant 3 Coilover System. Stillen Gen3 CAI. Michelin Pilot Super Sport. Stillen Brake Ducts. Carbotech™ XP10/XP8 Pads. Z1 Front Rotors. Z1 Stainless Brake Lines. Two degrees of camber

03-23-2014, 04:08 PM	#5 (permalink)
Pistons132 Base Member Join Date: Jan 2014 Location: Sacramento Posts: 46 Drives: Challenger R/T Rep Power: 12	My little brother just bought an 09 base for 14k with 85k miles would he still be covered? Even with those amount of miles? Thanks!!! I love his car!!!! Hahaha. Sent from my HTCONE

04-18-2014, 07:46 PM	#10 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	yah, ive not recovered my $500 reimbursement for the steering lock i bought on my own 3yrs ago to do the swap. nissan consumer affairs is being a dumbarse canned message lady about it. at this point i dont care. 500 is a chunk of change but not worth my time chasing it.

04-23-2014, 05:48 PM	#13 (permalink)
Joepro A True Z Fanatic Join Date: Aug 2012 Location: Athens ohio Posts: 1,213 Drives: Company car Rep Power: 35	Sorry I did not go through all the posts but I had my lock replaced under the warranty. Today I went to leave the apt and the car cranks but does not start...the lock is not working right wheel is unlocked when off and is not clicking on or off with the ignition...does not seem exactly like a standard lock failure...yes no? __________________ Swift\|Koni\|SPC\| FI CBE\|Z1\|Stillen\|Sbend\|Zspeed\|R/T Tuned\|523 whp\|458 tq\|10.5 psi\|SOLD Joepro's Journal\|Joepro's Boosted Performance Build \|Pittsburgh-Western-Pa-Ohio-Wv-Group

04-23-2014, 06:02 PM	#15 (permalink)
Joepro A True Z Fanatic Join Date: Aug 2012 Location: Athens ohio Posts: 1,213 Drives: Company car Rep Power: 35	Yes its not working and the wheel turns with everything off...it started once but promptly died when I hit the lock button on the handle out of habit I was gonna go pull the fuse. __________________ Swift\|Koni\|SPC\| FI CBE\|Z1\|Stillen\|Sbend\|Zspeed\|R/T Tuned\|523 whp\|458 tq\|10.5 psi\|SOLD Joepro's Journal\|Joepro's Boosted Performance Build \|Pittsburgh-Western-Pa-Ohio-Wv-Group

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