CSC failure covered under warranty?

MrAurora · 08-06-2013, 06:25 AM

Update for those interested or experiancing this same issue:

I called Nissan consumer affairs (the number listed in the warranty booklet) and had them pull up the book and read the powertrain section on the phone with me. We had same book which was a pleasant surprise ! Was expecting an different version with exclusions in it but i digress... The powertrain section says "all internal parts except those listed in the not covered section" under transmission coverage. He read the not covered section aloud and it says NOTHING about excluding the slave and that it's covered. He gave me a case number and contact info. I then called the dealer and the gods were kind to me. The Bob-inator was on vacation and i was transferred to a woman who knew her stuff. To make a long story short, she thinks its in the nissan computer wrong because the slave in our cars is not dedicated, its integrated with the throwout bearing and therefor part of the powertrain and should be covered. So as of right now i am scheduled to have the work done under the powertrain warranty on thursday.

onzedge · 08-06-2013, 06:50 AM

Quote:

Originally Posted by MrAurora

Update for those interested or experiancing this same issue:

I called Nissan consumer affairs (the number listed in the warranty booklet) and had them pull up the book and read the powertrain section on the phone with me. We had same book which was a pleasant surprise ! Was expecting an different version with exclusions in it but i digress... The powertrain section says "all internal parts except those listed in the not covered section" under transmission coverage. He read the not covered section aloud and it says NOTHING about excluding the slave and that it's covered. He gave me a case number and contact info. I then called the dealer and the gods were kind to me. The Bob-inator was on vacation and i was transferred to a woman who knew her stuff. To make a long story short, she thinks its in the nissan computer wrong because the slave in our cars is not dedicated, its integrated with the throwout bearing and therefor part of the powertrain and should be covered. So as of right now i am scheduled to have the work done under the powertrain warranty on thursday.

Why does Nissan seem to make things so difficult sometimes?

GaleForce · 08-06-2013, 06:54 AM

Quote:

Originally Posted by onzedge

Why does Nissan seem to make things so difficult sometimes?

Though not only Nissan, you have to jump through hoops with 99.9% of the manufacturers/dealers.

blackcherry20 · 08-06-2013, 12:10 PM

Quote:

Originally Posted by GaleForce

Though not only Nissan, you have to jump through hoops with 99.9% of the manufacturers/dealers.

they must test your tenacity.

blackcherry20 · 08-06-2013, 12:11 PM

Quote:

Originally Posted by MrAurora

Update for those interested or experiancing this same issue:

I called Nissan consumer affairs (the number listed in the warranty booklet) and had them pull up the book and read the powertrain section on the phone with me. We had same book which was a pleasant surprise ! Was expecting an different version with exclusions in it but i digress... The powertrain section says "all internal parts except those listed in the not covered section" under transmission coverage. He read the not covered section aloud and it says NOTHING about excluding the slave and that it's covered. He gave me a case number and contact info. I then called the dealer and the gods were kind to me. The Bob-inator was on vacation and i was transferred to a woman who knew her stuff. To make a long story short, she thinks its in the nissan computer wrong because the slave in our cars is not dedicated, its integrated with the throwout bearing and therefor part of the powertrain and should be covered. So as of right now i am scheduled to have the work done under the powertrain warranty on thursday.

b15 · 08-06-2013, 12:41 PM

Quote:

Originally Posted by MrAurora

Update for those interested or experiancing this same issue:

I called Nissan consumer affairs (the number listed in the warranty booklet) and had them pull up the book and read the powertrain section on the phone with me. We had same book which was a pleasant surprise ! Was expecting an different version with exclusions in it but i digress... The powertrain section says "all internal parts except those listed in the not covered section" under transmission coverage. He read the not covered section aloud and it says NOTHING about excluding the slave and that it's covered. He gave me a case number and contact info. I then called the dealer and the gods were kind to me. The Bob-inator was on vacation and i was transferred to a woman who knew her stuff. To make a long story short, she thinks its in the nissan computer wrong because the slave in our cars is not dedicated, its integrated with the throwout bearing and therefor part of the powertrain and should be covered. So as of right now i am scheduled to have the work done under the powertrain warranty on thursday.

Nice! Thanks for keeping us updated. I'm going to put this in my back pocket just in case it happens to me.

08-06-2013, 06:25 AM	#1 (permalink)
MrAurora Base Member Join Date: Jul 2009 Location: Ct Posts: 46 Drives: 09 Nismo 370z PW M6 Rep Power: 17	Update for those interested or experiancing this same issue: I called Nissan consumer affairs (the number listed in the warranty booklet) and had them pull up the book and read the powertrain section on the phone with me. We had same book which was a pleasant surprise ! Was expecting an different version with exclusions in it but i digress... The powertrain section says "all internal parts except those listed in the not covered section" under transmission coverage. He read the not covered section aloud and it says NOTHING about excluding the slave and that it's covered. He gave me a case number and contact info. I then called the dealer and the gods were kind to me. The Bob-inator was on vacation and i was transferred to a woman who knew her stuff. To make a long story short, she thinks its in the nissan computer wrong because the slave in our cars is not dedicated, its integrated with the throwout bearing and therefor part of the powertrain and should be covered. So as of right now i am scheduled to have the work done under the powertrain warranty on thursday. mults, GaleForce, blackcherry20 and 2 others like this. Last edited by MrAurora; 08-06-2013 at 06:27 AM. Reason: Typo

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