Do you tip your service advisor?

captain1 · 08-23-2012, 03:06 PM

took my Z to fix the soft top. it's scrapping the painted tonneau. the service advisor asked his manager to get approval to touch up the chip + adding clear protection film to prevent future damages. I didn't buy the car from that dealer, but that was something beyond what they needed to do. I really appreciated their work but the "tip" thing never came across my mind at that time.

forza370z · 08-23-2012, 03:22 PM

No, don't tip. If they are nice to you and you want to build good relationship with them, coffee and donuts will do.

onzedge · 08-23-2012, 03:27 PM

Quote:

Originally Posted by forza370z

No, don't tip. If they are nice to you and you want to build good relationship with them, coffee and donuts will do.

Strangler · 08-23-2012, 08:59 PM

Quote:

Originally Posted by Cmike2780

Dude, always tip the waitress/waiter. If you had to go through the crap they go through, you'll realize that they do earn it. They get payed less than minimum wage without a decent tip. Think of it this way...they are basically your 'servant' for a half-hour or more. How would you feel after an hour of serving someone and getting payed $5 total for it. A 15%-20% tip really isn't that much. I know a lot of people that run restaurants. Always be nice to people the bring or cook your food...ALWAYS!

Not true. There are some states where waiters/waitresses are paid minimum including tips. However, there are some states that do pay below minimum.

Z-Girl 12 · 08-23-2012, 09:01 PM

Maybe if I drove a Bugatti...

Joepro · 08-23-2012, 09:58 PM

We get a lot of donunts and baked goods, not all service depts are created equal. We bend over backwards for our customers...its our owners way and philosophy, and 90% of people that fight with me is because they do not want to pay when its not warranty...Yesterday I ate a $350 bill because a lady refused to pay, the dead mouse causing the odor in her evaporator box that filled up the blower motor with the dog food from her garage, who has never had mice in her garage in 10+ years, quote "came with the car and therefore is warranty"...after we pulled the dead mouse, sanitized the car and cleaned the blower out we did infact find a deceased Japanese ninja mouse...

I know all the dealers are not honest and some service depts are just terrible, but the good ones are out there, and if you find them, create a relationship, it will go a far way, I can rattle off numerous people I know by name that are fantastic customers, I service all their vehicles, not just the Honda, and they know we are higher priced(but the regulars get far better pricing), but it is a professional relationship and trust; you want great service, get to know the tech and request them by name, trust me!

If anyone is in the Pittsburgh/greensburg area, let me know which dealer you go to, one of my co-workers is a former nissan service manager and knows about all the staff at South hills, pittsbugh east and star in gburg, I can give you some names of people that will take car of you, either tech or advisor.

Shamu · 08-24-2012, 07:29 AM

I only tip my highway patrol officers

Cmike2780 · 08-24-2012, 08:02 AM

Quote:

Originally Posted by Strangler

Not true. There are some states where waiters/waitresses are paid minimum including tips. However, there are some states that do pay below minimum.

..not in NY and not in a lot of states. I few people I know earn about $2.50 or less, plus tips. The problem is, it's not always consistent and you don't get paid much on slow days.

lacarnut · 08-24-2012, 08:20 AM

Never thought about tipping a service advisor. I have a good one that has been there for many years and saved me money. When I get my new car in, I will start bringing donuts.

edub370 · 08-24-2012, 08:51 AM

if i dont wanna strike a service advisor in the face by the end of my time at a dealership then he should consider himself tipped

2010ZilverZ · 08-24-2012, 09:05 AM

Quote:

Originally Posted by edub370

if i dont wanna strike a service advisor in the face by the end of my time at a dealership then he should consider himself tipped

Rhinetom · 08-24-2012, 10:01 AM

Quote:

Originally Posted by captain1

Saw this discussion in another forum. Curious to see if this is a common practice in the Z community.

Do you tip your service advisor? If yes, what's the appropriate amount?

I never did. Not that I'm stingy. It just never came across my head 'til seeing such discussion.

Kidding, right? My service advisor (Worldcar Nissan San Antonio) asked me if I wanted my tires rotated and if I really wanted to spend the extra money for synthetic oil as it makes no real difference. I no longer visit this team of professionals!

Montez · 08-24-2012, 07:43 PM

Got to be kiddn' me....

h*ll 2 to da no!

Z-Girl 12 · 08-24-2012, 07:53 PM

When I had my Infiniti for four years I kept the same service technician, he always made sure I had a nice loaner and everything was covered by my warranty. I brought him a six pack of Michelob Ultra Lights everytime and I always bought my service advisor a batch of cookies. I haven't been to my Nissan dealership, I heard they suck and try to screw you so I doubt very seriously we will form any kind of relationship. The fact that they wanted $45k for my Z and wasn't willing to budge showed me how my service relationship would go. Didn't buy the car from them and doubt I'll let them do any major service.

dmhenderson · 08-24-2012, 08:29 PM

For the record, the service department was like...stunned when I showed up with a stack of pizzas and a bunch of soda. I walked into the service manager's office and put it all down on his desk and he looked like a deer in the headlights.

ha ha

deer

08-23-2012, 09:01 PM	#35 (permalink)
Z-Girl 12 A True Z Fanatic Join Date: Apr 2012 Location: Florida Posts: 4,105 Drives: Spirited Rep Power: 11716	Maybe if I drove a Bugatti... __________________ 2012 Z-SOLD 2014 Nismo #565 Fast Intentions CBE/HFC/Swift/SPC/RJM/H&R-15/20mm/Z1 CAI/Headers/Intake Manifold w/Uprev Tune 328.31whp/263.64tq

08-23-2012, 09:58 PM	#36 (permalink)
Joepro A True Z Fanatic Join Date: Aug 2012 Location: Athens ohio Posts: 1,213 Drives: Company car Rep Power: 33	We get a lot of donunts and baked goods, not all service depts are created equal. We bend over backwards for our customers...its our owners way and philosophy, and 90% of people that fight with me is because they do not want to pay when its not warranty...Yesterday I ate a $350 bill because a lady refused to pay, the dead mouse causing the odor in her evaporator box that filled up the blower motor with the dog food from her garage, who has never had mice in her garage in 10+ years, quote "came with the car and therefore is warranty"...after we pulled the dead mouse, sanitized the car and cleaned the blower out we did infact find a deceased Japanese ninja mouse... I know all the dealers are not honest and some service depts are just terrible, but the good ones are out there, and if you find them, create a relationship, it will go a far way, I can rattle off numerous people I know by name that are fantastic customers, I service all their vehicles, not just the Honda, and they know we are higher priced(but the regulars get far better pricing), but it is a professional relationship and trust; you want great service, get to know the tech and request them by name, trust me! If anyone is in the Pittsburgh/greensburg area, let me know which dealer you go to, one of my co-workers is a former nissan service manager and knows about all the staff at South hills, pittsbugh east and star in gburg, I can give you some names of people that will take car of you, either tech or advisor. __________________ Swift\|Koni\|SPC\| FI CBE\|Z1\|Stillen\|Sbend\|Zspeed\|R/T Tuned\|523 whp\|458 tq\|10.5 psi\|SOLD Joepro's Journal\|Joepro's Boosted Performance Build \|Pittsburgh-Western-Pa-Ohio-Wv-Group Last edited by Joepro; 08-23-2012 at 10:01 PM.

08-24-2012, 07:29 AM	#37 (permalink)
Shamu A True Z Fanatic Join Date: Jan 2011 Location: Nor Cal Posts: 1,059 Drives: 370Z Racecar Rep Power: 19	I only tip my highway patrol officers __________________ Grant

08-24-2012, 08:51 AM	#40 (permalink)
edub370 A True Z Fanatic Join Date: May 2011 Location: KCMO Posts: 3,458 Drives: 09 370z S/T 6MT Rep Power: 19	if i dont wanna strike a service advisor in the face by the end of my time at a dealership then he should consider himself tipped __________________ 09 370Z ST 6MT//Injen CAI//Greddy CBE//TP//TSW's//Swifts//Stillen lip//Whiteline sways 326whp/268tq

08-24-2012, 07:53 PM	#44 (permalink)
Z-Girl 12 A True Z Fanatic Join Date: Apr 2012 Location: Florida Posts: 4,105 Drives: Spirited Rep Power: 11716	When I had my Infiniti for four years I kept the same service technician, he always made sure I had a nice loaner and everything was covered by my warranty. I brought him a six pack of Michelob Ultra Lights everytime and I always bought my service advisor a batch of cookies. I haven't been to my Nissan dealership, I heard they suck and try to screw you so I doubt very seriously we will form any kind of relationship. The fact that they wanted $45k for my Z and wasn't willing to budge showed me how my service relationship would go. Didn't buy the car from them and doubt I'll let them do any major service. __________________ 2012 Z-SOLD 2014 Nismo #565 Fast Intentions CBE/HFC/Swift/SPC/RJM/H&R-15/20mm/Z1 CAI/Headers/Intake Manifold w/Uprev Tune 328.31whp/263.64tq

08-23-2012, 03:06 PM	#31 (permalink)
captain1 Base Member Join Date: Jun 2012 Location: earth Posts: 18 Drives: car Rep Power: 12	took my Z to fix the soft top. it's scrapping the painted tonneau. the service advisor asked his manager to get approval to touch up the chip + adding clear protection film to prevent future damages. I didn't buy the car from that dealer, but that was something beyond what they needed to do. I really appreciated their work but the "tip" thing never came across my mind at that time.

08-23-2012, 03:22 PM	#32 (permalink)
forza370z A True Z Fanatic Join Date: Oct 2011 Location: 403 Forbidden Posts: 2,512 Drives: 2009 NISMO 370Z Rep Power: 18	No, don't tip. If they are nice to you and you want to build good relationship with them, coffee and donuts will do.

08-24-2012, 08:20 AM	#39 (permalink)
lacarnut Base Member Join Date: Jul 2012 Location: Baton Rouge, LA Posts: 30 Drives: 2011 Infiniti G37- Rep Power: 12	Never thought about tipping a service advisor. I have a good one that has been there for many years and saved me money. When I get my new car in, I will start bringing donuts.

08-24-2012, 07:43 PM	#43 (permalink)
Montez Track Member Join Date: Sep 2009 Location: Manhattan Beach, Ca Posts: 604 Drives: 16 LEX GS,09 Z,03Max Rep Power: 16	Got to be kiddn' me.... h*ll 2 to da no!

08-24-2012, 08:29 PM	#45 (permalink)
dmhenderson A True Z Fanatic Join Date: Feb 2011 Location: Maryland Posts: 5,930 Drives: AWD TT 370z Rep Power: 26	For the record, the service department was like...stunned when I showed up with a stack of pizzas and a bunch of soda. I walked into the service manager's office and put it all down on his desk and he looked like a deer in the headlights. ha ha deer __________________

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