HELP! My Z is BRAINDEAD!

redwolfmendoz · 09-30-2010, 05:13 PM

Update: 10 days after towing into dealer.

I got a call from like the 3rd rep at NAC. She called late evening (as usual per these aholes) to introduce herself and assure me that everything was going to be okay - you know, that whole fake customer service pat-on-the-back deal - but that I needed to explain everything all over again (GROAN).

After repeating myself for the 3rd time, she said that she would be calling me tommorow (09/30/10). When I asked what time she would call me, she said she couldn't. When I asked her to at least ballpark it for me (like say "oh you know, between 12-6pm") she said that it would be a legal issue.

LEGAL ISSUE? Just to tell me what time I would expect her call? I work all day and go in and out of meetings, sometimes I stay late at night - why is a simple heads up such a hassle?

Anyway, it's like 3pm - still no call.

Thanks for all your advice bros. This is what I'm gonna do. If/when this rep calls today, if I don't like the tone of her voice or if she starts to give me a bunch of crap I'm going to call both the BBB and the EPA and try and get in contact with KCAL and KTTV (Fox). Not only that I will head straight into the dealership and start yelling at managers for this outrage/disrespect and how the service advisor basically told me to F*** OFF.

Last week he said, and I quote "you can pay the $585 for the wiring diagnostic, or you can have it towed out - it's really up to you"...

Spread the word.

redwolfmendoz · 10-01-2010, 05:14 PM

Update: 13 days later. The NCA rep called me back. She said the final decision was the I or someone else jump-started the car incorrectly and that damages to my car are not covered under the warranty.

FML

Just got off the phone with the BBB. They said I had to fill out a complaint form and wait 2-4 weeks.

xdeslitx · 10-01-2010, 05:17 PM

Quote:

Originally Posted by redwolfmendoz

Update: 13 days later. The NCA rep called me back. She said the final decision was the I or someone else jump-started the car incorrectly and that damages to my car are not covered under the warranty.

FML

Just got off the phone with the BBB. They said I had to fill out a complaint form and wait 2-4 weeks.

Sorry to hear that...Sucks man, hope you get it all worked out in the end.

09-30-2010, 05:13 PM	#1 (permalink)
redwolfmendoz Base Member Join Date: Sep 2010 Location: Los Angeles Posts: 9 Drives: 09 Nissan 270z Rep Power: 16	Update: 10 days after towing into dealer. I got a call from like the 3rd rep at NAC. She called late evening (as usual per these aholes) to introduce herself and assure me that everything was going to be okay - you know, that whole fake customer service pat-on-the-back deal - but that I needed to explain everything all over again (GROAN). After repeating myself for the 3rd time, she said that she would be calling me tommorow (09/30/10). When I asked what time she would call me, she said she couldn't. When I asked her to at least ballpark it for me (like say "oh you know, between 12-6pm") she said that it would be a legal issue. LEGAL ISSUE? Just to tell me what time I would expect her call? I work all day and go in and out of meetings, sometimes I stay late at night - why is a simple heads up such a hassle? Anyway, it's like 3pm - still no call. Thanks for all your advice bros. This is what I'm gonna do. If/when this rep calls today, if I don't like the tone of her voice or if she starts to give me a bunch of crap I'm going to call both the BBB and the EPA and try and get in contact with KCAL and KTTV (Fox). Not only that I will head straight into the dealership and start yelling at managers for this outrage/disrespect and how the service advisor basically told me to F*** OFF. Last week he said, and I quote "you can pay the $585 for the wiring diagnostic, or you can have it towed out - it's really up to you"... Spread the word.

10-01-2010, 05:14 PM	#2 (permalink)
redwolfmendoz Base Member Join Date: Sep 2010 Location: Los Angeles Posts: 9 Drives: 09 Nissan 270z Rep Power: 16	Update: 13 days later. The NCA rep called me back. She said the final decision was the I or someone else jump-started the car incorrectly and that damages to my car are not covered under the warranty. FML Just got off the phone with the BBB. They said I had to fill out a complaint form and wait 2-4 weeks.