Bad Experiance with my 2010 370Z

Originally Posted by 370Zsteve

When you sign on the dotted line, you accept the condition of the vehicle. That's why it is called a contract.

Originally Posted by VCuomo

Not true - if there are manufacturer caused defects you can force them to be corrected. That's what a warranty is for...

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I agree with the suggestion to get some 2000 grit sandpaper from your local auto paint store, sand out the spot (assuming it's not deep), then polish back to a gloss finish. BUT - if OP isn't experienced in doing this, then I'd go back to the dealer and try one more time, this time with a witness - if necessary, tell them you will have the spot repaired and then sue them in small claims court to recover your out-of-pocket expenses to repair the damage that they caused. You could also try talking to the Nissan Area Supervisor.

Good luck!

Originally Posted by Oscar135

Hello fellow Z owners,

I am new to this forum and would appreciate any feedback everyone might have. My history with Z’s goes back to the early eighty’s when I had a 1970 240Z. Since then I have had multiple Z’s to include a 1977 with 90,000 original miles sitting in my garage waiting for a restoration.

This month I purchased a 2010 370Z off the showroom floor. I went with a Black Cherry touring sport model. What a great car!! I will post pictures once the weather clears up.

Once I got the car home, I noticed light scratches throughout the car. I called my salesman and he said this was most likely due to the car being wiped down on the show room floor. He agreed to detail the car and remove the scratches.

After leaving the car with them for detailing I pick my baby up and drove to a friend’s house and noticed damage to the rear bumper. The car had 300 miles on it and I knew every mile the car had been. I knew the car was not like this when I dropped it off at the dealer.

As everyone can image I was very upset. I went back to the dealer and spoke to my salesman. Even though I went in like a bull dog, he agreed to fix the damage. The following day I was asked to bring the car back for the Executive Manager to see the damage. After he inspected the car I was told this most likely was a manufacture defect and agreed to fix the bumper. I wish I had taken picture of the damage but didn’t.

I called to check the status after four days and was told by the service manager that when he inspected the car, he felt the repair wasn’t up to his satisfaction and had them do further work on it. Friday the car was ready, they even put it on the showroom floor.

After getting to the dealership I noticed a problem in the paint. It appears to be a hair that was in the paint and removed during one of the coats of clear coat. You have to look to see this but it is there. I was told by the Executive Manager this is as good as it gets. I was also told by my salesman, the painter and the detailer was aware of this after the repair.

I certainly appreciate the fact the dealer stepped up and agreed to fix the bumper. I had complete respect for them until my experience yesterday. If this was a manufactures defect, which I question, one would think Nissan would pay for the repair to be done perfectly.

Reading through many of the posts on this forum, most of us are very detailed, or as my wife says (anal) about our Z’s. Am I unreasonable for wanting the repair perfect? I would very much appreciate everyone’s feedback on how I should proceed.

Thank you

Originally Posted by 370Zsteve

Nobody proved there was a "manufacturer caused defect". IMO, the dealer is being responsive to a customer. Good luck suing Nissan in small claims court.

Originally Posted by Mize

He doesn't need to sue Nissan. The dealer already admitted fault when they agreed to repair the damage. Their repair was inadequate. Small claims against the dealer with that data is a slam dunk.