Bad Experiance with my 2010 370Z

Mize · 03-27-2010, 09:26 AM

It's a new car. It should be perfect. They should have replaced the bumper IMHO and defects in the paint or clearcoat on a new car are unacceptable and ANY good body shop could fix that...why can't they?

370Zsteve · 03-27-2010, 09:28 AM

Quote:

Originally Posted by Mize

It's a new car. It should be perfect. They should have replaced the bumper IMHO and defects in the paint or clearcoat on a new car are unacceptable and ANY good body shop could fix that...why can't they?

When you sign on the dotted line, you accept the condition of the vehicle. That's why it is called a contract.

OldGuy · 03-27-2010, 06:48 PM

Quote:

Originally Posted by 370Zsteve

When you sign on the dotted line, you accept the condition of the vehicle. That's why it is called a contract.

I'm not sure I agree with that, as there are flaws and defects a reasonable buyer might understandably not see on during the delivery inspection. If they are reported within a reasonable time after delivery and are of the type that could reasonably been undetected at delivery, I'm confident the manufacturer would be held responsible for the remedy.

VCuomo · 03-28-2010, 03:13 AM

Quote:

Originally Posted by 370Zsteve

When you sign on the dotted line, you accept the condition of the vehicle. That's why it is called a contract.

Not true - if there are manufacturer caused defects you can force them to be corrected. That's what a warranty is for...

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I agree with the suggestion to get some 2000 grit sandpaper from your local auto paint store, sand out the spot (assuming it's not deep), then polish back to a gloss finish. BUT - if OP isn't experienced in doing this, then I'd go back to the dealer and try one more time, this time with a witness - if necessary, tell them you will have the spot repaired and then sue them in small claims court to recover your out-of-pocket expenses to repair the damage that they caused. You could also try talking to the Nissan Area Supervisor.

Good luck!

370Zsteve · 03-28-2010, 04:36 AM

Quote:

Originally Posted by VCuomo

Not true - if there are manufacturer caused defects you can force them to be corrected. That's what a warranty is for...

-------------------------------------------------------------------------------------------

I agree with the suggestion to get some 2000 grit sandpaper from your local auto paint store, sand out the spot (assuming it's not deep), then polish back to a gloss finish. BUT - if OP isn't experienced in doing this, then I'd go back to the dealer and try one more time, this time with a witness - if necessary, tell them you will have the spot repaired and then sue them in small claims court to recover your out-of-pocket expenses to repair the damage that they caused. You could also try talking to the Nissan Area Supervisor.

Good luck!

Nobody proved there was a "manufacturer caused defect". IMO, the dealer is being responsive to a customer. Good luck suing Nissan in small claims court.

VCuomo · 03-28-2010, 03:08 PM

Quote:

Originally Posted by 370Zsteve

Nobody proved there was a "manufacturer caused defect". IMO, the dealer is being responsive to a customer. Good luck suing Nissan in small claims court.

Quote:

Originally Posted by Mize

He doesn't need to sue Nissan. The dealer already admitted fault when they agreed to repair the damage. Their repair was inadequate. Small claims against the dealer with that data is a slam dunk.

Exactly! IMO, the dealer is NOT being responsive to the customer - the dealer should fix the additional damage that they caused during the original repair. End of story.

And my other point was that just because you "sign on the dotted line" it doesn't mean that you're "accepting the condition" of the car as-is as 370Zsteve stated - if there are defects present in a new car when you drive it off the lot, the warranty covers you (not to mention lemon laws and other state consumer protection statutes).

Oscar135 · 03-27-2010, 09:31 AM

Basically I was told they can't be sure the car wasn't damaged when I brought it in for detailing. If this was the case, they wouldn't have agreed to fix it in the beginning. I am 100% sure they damaged it.

370Zsteve · 03-27-2010, 09:33 AM

Quote:

Originally Posted by Oscar135

Basically I was told they can't be sure the car wasn't damaged when I brought it in for detailing. If this was the case, they wouldn't have agreed to fix it in the beginning. I am 100% sure they damaged it.

And I'm 100% sure you can't prove that, whether it's true or not! Can a hair mark be removed by a body shop? Might be the way to go

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03-27-2010, 09:26 AM	#1 (permalink)
Mize Base Member Join Date: Mar 2010 Location: Cincinnati Posts: 144 Drives: '10 370zr rg tsn m6 Rep Power: 17	It's a new car. It should be perfect. They should have replaced the bumper IMHO and defects in the paint or clearcoat on a new car are unacceptable and ANY good body shop could fix that...why can't they?

03-27-2010, 09:31 AM	#7 (permalink)
Oscar135 Base Member Join Date: Mar 2010 Location: Kansas City Posts: 58 Drives: Black Cherry 370z Rep Power: 17	Basically I was told they can't be sure the car wasn't damaged when I brought it in for detailing. If this was the case, they wouldn't have agreed to fix it in the beginning. I am 100% sure they damaged it.