Dealership lost my key. “These things happen”

dirtyhuevos

Update 3. Still in disbelief! I went to talk to the service manager this after noon. The guy act like he has no idea what I’m doing there. I reminded him he was supposed to talk with me yesterday. He says about what? I really can’t believe this guy. I said you know what forget it I done with you anyway. Im going to talk to the General Manager! He says “ Go ahead, they are just gonna send you right back here.” I said we'll see about that! Luckily I knew just where to find him. Well after talking to the GM for 20 min or so he starts trying to talk down the situation saying well your still alive right?!HA!! WTF, Am I losing my mind here!!! Saying it’s just not possible that I could have died in a car accident due to their mechanics negligence. He tries to say it’s not so terrible what happened but he wants to keep all his customers happy. And he’s gonna look into everything and do his best to make it right. Gonna call me tomorrow. I hope to god he does the right thing at give me some kind of decent reconciliation. Still pissed!

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"We must learn to live together as brothers or perish together as fools." - MLK

danegrey

Have you called Nissan Corporate Yet....
I had an incident with a dealership, best to get Corporate involved and start the detail work.... I believe they will generate an incident number or something....

GM sounds as a real a-hole...

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Lots of Changes
the Z needs to be driven and driven hard for the car lives for it

dirtyhuevos

Thanks for the advice everyone. Any other suggestions or advice is welcome. I will definitely be contacting Nissan Corporate. Stay tuned for updates and avoid World Car Nissan in San Antonio,TX at ALL costs!

__________________
"We must learn to live together as brothers or perish together as fools." - MLK

danegrey

One other comment, when you talk to corporate, just be calm and explain what happen... I have found that doing that works best for me...

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Lots of Changes
the Z needs to be driven and driven hard for the car lives for it

God-Speed

Ok the more I think about this, the more I think this is BS!!! When you remove the steering wheel, their are only two plugs that need to be disconnected. One being for the airbag, and the other being for the electronics on the steering wheel. That is it. I know this due to installing new steering wheel on my car. I may be wrong about this but I don't think so.
Be very calm and nice to whom ever you talk to. Also if you have not started this yet, start taking note. Names, times and what was said. This may help you out in the future. Also if you find yourself back at the dealership talking to the GM take your phone out and let him know that this is being recorded so that we don't misunderstand each other. By doing this he will have one of two responses to it. Once again Sorry you have to deal with kind of piss poor Customer Service.

Benibiker

You better call Nissan Corporate at this point! Totally unacceptable! Reminds me of when my brand new 1989 Nissan 240sx was recalled for a timing chain tensioner. All they had to do was replace it. I picked up the car and it was leaking oil like a sib, the timing was way off, and the car was filthy inside and out. I took it back the next day and they stand there with a straight face and tell me cars are supposed to leak oil. What?!?!?!? I tell him I could have bought a used car for a fraction of the cost would not have leaked oil, fix it! I pick up the car the next day and it still leaks oil and now the cassette player doesn't work because there was tape all tangled up in there! I called Nissan Corporate, they took my report and told me to take the car back, they will fix it right this time. I tell them I don't want to take it to that dealership but they say I must if I want their damages fixed. So I go and the Service Manager is there to greet me, he personally guarantees it will be fixed, washed, detailed and good as new. I pick up the car the next day and it looks amazing, no leaks, new tape player and the dealer GM is there to hand me the keys. I hate taking my car to a dealer! You need to call Corporate Nissan now!!

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2017 Pure Red 6MT 370Z Touring

dirtyhuevos

Of course the a-hole GM has not gotten back with me. So I’ve been getting all my information/facts together so I can be accurate when speaking to corporate. I imagine they will ask me what I want or how they can fix the situation. So the z is working ok now, and I have 3 key fobs and $100 from them now. I would ask for a complete refund for all parts and work done ($1500) I don’t think that’s gonna happen. What do you think is reasonable?

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"We must learn to live together as brothers or perish together as fools." - MLK