WOW just got told off by a dealer

NYBladeZ · 11-20-2009, 10:48 AM

Some dealers don't know the meaning of customer service. I first went to a local dealer with my father to check out a Z. I'll put aside the fact that they had no idea what Z's they had in stock and made me wait an hour for a test drive. However, the sales manager was a complete @$$. He leaves his m6 with its tacky vanity plate in the handicap spot right in front and thinks he's a millionare. Now you have a law student and a well to be surgeon as a possible sale. We made an offer, I thought it was fair on a sport/touring Z. He could have just said no, heck that's what we said, here is our offer tell us yes or no. Instead he goes off ranting, "I want to know how you got to this number" on a 45K Z. If you don't have the money then don't waste my time." Really guy, not to be a dk but you're talking to someone who could probably take the Z and the GTR if he felt like it. I'm sorry you had a sad experience, F them and get it somehwere else there are plenty of nissan dealers who can make purchasing a Z a pleasurable experience.

theDreamer · 11-20-2009, 10:53 AM

Quote:

Originally Posted by NYBladeZ

Some dealers don't know the meaning of customer service. I first went to a local dealer with my father to check out a Z. I'll put aside the fact that they had no idea what Z's they had in stock and made me wait an hour for a test drive. However, the sales manager was a complete @$$. He leaves his m6 with its tacky vanity plate in the handicap spot right in front and thinks he's a millionare. Now you have a law student and a well to be surgeon as a possible sale. We made an offer, I thought it was fair on a sport/touring Z. He could have just said no, heck that's what we said, here is our offer tell us yes or no. Instead he goes off ranting, "I want to know how you got to this number" on a 45K Z. If you don't have the money then don't waste my time." Really guy, not to be a dk but you're talking to someone who could probably take the Z and the GTR if he felt like it. I'm sorry you had a sad experience, F them and get it somehwere else there are plenty of nissan dealers who can make purchasing a Z a pleasurable experience.

Wow, so glad I did not have experiences like this.
I was 100 dollars away from invoice at one dealership and another offered me invoice. Was wanting to use the 100 over guy since he got my sister a below price deal on her Murano and such, but a better deal is a better deal. His final comment, "well if 100 dollars is going to break this deal, then maybe you should keep your Saturn until you can afford this car." Was polite after he said that, and said bye and bought my Z at the other dealership two weeks later when it arrived.

Sucks to because it is just down the road from my office and I was going to use them for any repairs and such I need, but even now it is worth the extra 20 minute trip to go to the dealership that treated me better.

vash_241987 · 11-20-2009, 11:23 AM

Quote:

Originally Posted by NYBladeZ

Some dealers don't know the meaning of customer service. I first went to a local dealer with my father to check out a Z. I'll put aside the fact that they had no idea what Z's they had in stock and made me wait an hour for a test drive. However, the sales manager was a complete @$$. He leaves his m6 with its tacky vanity plate in the handicap spot right in front and thinks he's a millionare. Now you have a law student and a well to be surgeon as a possible sale. We made an offer, I thought it was fair on a sport/touring Z. He could have just said no, heck that's what we said, here is our offer tell us yes or no. Instead he goes off ranting, "I want to know how you got to this number" on a 45K Z. If you don't have the money then don't waste my time." Really guy, not to be a dk but you're talking to someone who could probably take the Z and the GTR if he felt like it. I'm sorry you had a sad experience, F them and get it somehwere else there are plenty of nissan dealers who can make purchasing a Z a pleasurable experience.

If he wasn't in a wheel chair or had any serious health problems...I would def. call up the cops. Seriously now its "if you got money, we will give you this handicap parking permit" C'mon I'm fat and I usually park far away from the entrance (after a meal that is, gotta exercise

)

JungleB · 11-20-2009, 01:21 PM

I think this might be a sales tactic. The sales person attempts to make a potential customer feel like they aren't good enough to buy a vehicle so they'll then want it more, because what we want most is what we can't have, or so they'll buy it just to prove the sales person wrong.

vash_241987 · 11-20-2009, 01:51 PM

Quote:

Originally Posted by JungleB

I think this might be a sales tactic. The sales person attempts to make a potential customer feel like they aren't good enough to buy a vehicle so they'll then want it more, because what we want most is what we can't have, or so they'll buy it just to prove the sales person wrong.

probably so....but I wouldn't buy from them. I would hate to see their face again after they basically said **** off you young, '99 corolla driving, havn't-shaven-in-3-days, burger flipping customer. In the OP situation, is it that hard just to open the door to let him sit and then pop open the hood. Seriously its not that hard, besides most of the sales rep would be inside jerkn to porn on their iphone. When I went to Nissan I had to find a salerep....

davidyan · 11-23-2009, 01:08 AM

Quote:

Originally Posted by JungleB

I think this might be a sales tactic. The sales person attempts to make a potential customer feel like they aren't good enough to buy a vehicle so they'll then want it more, because what we want most is what we can't have, or so they'll buy it just to prove the sales person wrong.

I agree with this comment. The salesperson is trying to put you in a situation where a defensive or insecure buyer might want to prove him wrong. While it was definitely rude of him, sometimes the best thing to do is to try to ignore it and let them continue their rambling but just don't listen or believe it. Its all dependent on their sales approach, some like to intimidate, others try to lie, etc. When I was buying the Z back in June, the sales manager was making up all kinds of figures, for ex. saying the invoice was only $500 below the MSRP. Instead of calling him on the lie or yelling at him, I just pretended I didn't hear him and kept pushing him harder. At the end of the day, if your price is reasonable, they usually won't turn down the deal.

FricFrac · 11-20-2009, 01:05 PM

Quote:

Originally Posted by NYBladeZ

Some dealers don't know the meaning of customer service. I first went to a local dealer with my father to check out a Z. I'll put aside the fact that they had no idea what Z's they had in stock and made me wait an hour for a test drive. However, the sales manager was a complete @$$. He leaves his m6 with its tacky vanity plate in the handicap spot right in front and thinks he's a millionare. Now you have a law student and a well to be surgeon as a possible sale. We made an offer, I thought it was fair on a sport/touring Z. He could have just said no, heck that's what we said, here is our offer tell us yes or no. Instead he goes off ranting, "I want to know how you got to this number" on a 45K Z. If you don't have the money then don't waste my time." Really guy, not to be a dk but you're talking to someone who could probably take the Z and the GTR if he felt like it. I'm sorry you had a sad experience, F them and get it somehwere else there are plenty of nissan dealers who can make purchasing a Z a pleasurable experience.

.... because a "law student and a well to be surgeon as a possible sale" is not to be passed up!

nicknick · 11-22-2009, 07:03 PM

Quote:

Originally Posted by FricFrac

.... because a "law student and a well to be surgeon as a possible sale" is not to be passed up!

+1

11-20-2009, 10:48 AM	#1 (permalink)
NYBladeZ A True Z Fanatic Join Date: Apr 2009 Location: New York Posts: 2,158 Drives: Lotus Exige S Rep Power: 22	Some dealers don't know the meaning of customer service. I first went to a local dealer with my father to check out a Z. I'll put aside the fact that they had no idea what Z's they had in stock and made me wait an hour for a test drive. However, the sales manager was a complete @$$. He leaves his m6 with its tacky vanity plate in the handicap spot right in front and thinks he's a millionare. Now you have a law student and a well to be surgeon as a possible sale. We made an offer, I thought it was fair on a sport/touring Z. He could have just said no, heck that's what we said, here is our offer tell us yes or no. Instead he goes off ranting, "I want to know how you got to this number" on a 45K Z. If you don't have the money then don't waste my time." Really guy, not to be a dk but you're talking to someone who could probably take the Z and the GTR if he felt like it. I'm sorry you had a sad experience, F them and get it somehwere else there are plenty of nissan dealers who can make purchasing a Z a pleasurable experience. __________________ 2009 Carbon Fiber/Red 370z aka Trish: Sports Package, Meisterschaft full catback, Fast Intentions Longtube Headers, Injen Long Tube Intakes, UpRev Tune: Sold 2008 Lotus Exige S Club Racer aka Bella, always leaves me smiling

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11-20-2009, 01:21 PM	#4 (permalink)
JungleB Base Member Join Date: Jun 2009 Location: PA Posts: 76 Drives: 96 VW Passat GLX Rep Power: 18	I think this might be a sales tactic. The sales person attempts to make a potential customer feel like they aren't good enough to buy a vehicle so they'll then want it more, because what we want most is what we can't have, or so they'll buy it just to prove the sales person wrong.