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Had to go through this when I purchased my Rotora BBK. They arrived chipped and scratched, the seller had insured them for the full amount but after weeks of exchanging emails and making phone calls with UPS they basically blamed it on the seller's packing materials and said they ain't covering anything. I always ship with FedEx now.
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I tell people time and time again. Insurance will NOT pay a claim of the item is damaged (Maybe 1 out of 1000) Why won't they? Because why didn't you pack it better? They will pay if they lose your item. That's it. |
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I've only had one experience with stuff damaged during shipping. Shipped some bottles of wine from a vacation back home via Fedex 2 yrs ago. It was shipped in a wine box with some additional padding bought from them and I got home to see half of the bottles smashed and the box in very poor condition. They wanted to blame the box for not being strong enough but since it was them who helped me pack it properly before it shipped then it's their fault for the poor packing too. In the end they gave me a check for half the declared value which was good since I rounded up. I was a little annoyed they didn't refund the shipping cost because "the package did get there".
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I recently went through an ordeal with USPS where an item got to the buyer and between delivery and when he got home it wasn't there and I guess someone stole the package. Kinda dumb but it is what it is |
This is ridiculous. Call FB Nissan and demand a new wheel. Let them fight with ShittyUPS
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issues like this makes us re-think doing business with such vendors.
at the end it's just paperwork for the store, if it was me, id prioritize making the customer happy for his FULL set of wheels (ship new wheel with call tag for the damaged one). wtf are u supposed to do with 3 wheels? :icon08: |
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Let the big companies fight it out amongst themselves |
Try to get the name of the GM at the dealership. Call and talk to him. Most times things like this never make it across the GM's desk. The last thing a GM wants is bad customer service from his dealership and bad PR that comes with it. We are talking about one wheel, not a buy back on a car. Hopefully things will get worked out for you!
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Id let Visa deal with it, they have ALOT of pull since they control the $$$
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