major issue with AEROJACKET.... anyone heard from them lately or had similar issue??

neveucd

So here's my story: Ordered a Zele style bumper on 8/20 w/ a "2 week or less" quoted ETA; which I knew was inaccurate. Following order placement I received little to no communication on from their side. I had to bug the hell out of them on all communication avenues I had for status updates (FB, forum, emails, google voice phone, and paypal #). The bumper finally arrived on 9/30, DAMAGED! My shop rejected the shipment and sent the driver back. The box however looked completely in tact and the bumper was bubble wrapped securely; so I'm not sure what the hell happened. Refer to pics below.


They called me immediately when I sent them email notice of the damage, and promised a new one would be rushed out with a partial refund.

Ever since returning the damaged bumper, I've been waiting going on now almost 3 months. Supposedly it was picked up from them on 11/14, and sent to the shipping warehouse/freight forwarder awaiting shipment to TX. I send them FB messages almost weekly now, which they eventually respond to, but has been nothing but broken promises...."next week, ok next week for sure, ok this time I promise next week." I've yet to receive anything, or that partial refund.

The last message I received on 12/19 stated: "If it don't get there today sat,then Monday -Tuesday any day soon.we think all the shipping is pretty busy right now"

Nothing Monday, and I don't have my hopes very high for Tuesday.

I'm starting to worry that they are going to just keep my money. I'll probably just do the whole paypal claim thing very soon, but I'm trying to stay patient and doubt anything will ship around holidays.

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