Getting very nervous

Joker_J · 01-23-2015, 08:51 AM

Darn Asians....xD

4TthAnnyZ · 01-23-2015, 09:37 AM

Darn wives

njobe89 · 01-23-2015, 11:12 AM

damn.... it seems none of these sellers (cosmetic) seem to be legit lol. they send broken stuff, then stop replying. there is no excuse one can come up with not to respond for 2 months (unless you're in the hospital or 6ft below). we all have our cell phones in our hands majority of the day. so to say he can't check his emails and respond to the guy is ludicrous.

cooltoy · 01-23-2015, 11:29 AM

I doubt that they send broken stuff. It arrived broken, which is the fault of the shipping company.

If an item has been damaged in shipping, it takes several month for them to get their money back for a claim. A small business probably can not afford to put up the money for a new kit to ship right away, so they wait until the claim has been settled and than use that money to order the replacement part.

It took 5 month to get a replacement for one of the damaged wheels I received when I bought my wheels, because the shipper was dragging their feet.

Once the shop said the claim was filed and it would take a while, I did not bug them every week for an update and let the process take it's course.

cooltoy · 01-23-2015, 11:39 AM

As a side note, I also received my Shine kit slightly damaged (some cracks in the white gel coat and small pieces of the gel coat missing on the corners. No damage to the actual fiberglass underneath the gel coat).

I talked to a body shop and they said that the damage can be easily repaired without any loss to the integrity of the kit. So I decided to keep it, instead of going through all the hustle of sending it back and having it replaced (without any guarantee that the new one will not get damaged as well).

After talking to Ken, he offered to pay for the repairs. We'll see how that goes.

Amj2020 · 01-23-2015, 11:51 AM

Quote:

Originally Posted by cooltoy

As a side note, I also received my Shine kit slightly damaged (some cracks in the white gel coat and small pieces of the gel coat missing on the corners. No damage to the actual fiberglass underneath the gel coat).

I talked to a body shop and they said that the damage can be easily repaired without any loss to the integrity of the kit. So I decided to keep it, instead of going through all the hustle of sending it back and having it replaced (without any guarantee that the new one will not get damaged as well).

After talking to Ken, he offered to pay for the repairs. We'll see how that goes.

I agree I do not blame Shine for Fedex having a belligerent driver with a deformed and opened package with damaged parts.

I also know If Ken needed time to wait to make the parts I told him personally to take his time as I am not a huge priority as time constraints go. As you may or may not know I recently ordered a Fujimura Front bumper and it came to my door completely destroyed, I put a post about it a few months ago. I want to get it all put on at once to blend it right, so he and I had a very cordial conversation about this. He is the one who emailed me on 11/19 telling me he was about to send my parts to me. I have not heard from him since, or been able to contact him, making this utterly ridiculous already.

Truthfully at this point it would have been cheaper to have a shop repair the parts than deal with this aggravation. Sadly I firmly believe if I pay for new parts then I should get brand new parts, not damaged ones.

cooltoy · 01-23-2015, 12:04 PM

Quote:

Originally Posted by Amj2020

Sadly I firmly believe if I pay for new parts then I should get brand new parts, not damaged ones.

I do too, but shipping companies screw this ideal up so many, they don't give a crap.

The wheel shop I dealt with actually forwarded e-mails that the had received from the shipper he used. They were so belligerent to him, practically telling him to F OFF. He went through a lot of stress talking to them just to get me a new wheel, which the shipper damaged

Amj2020 · 01-23-2015, 01:57 PM

thats why I give my UPS guy a niiiiice big holiday bonus tip...I use them for business and personal deliveries to and from home regularly. He sorts, stacks, and carefully brings each package inside my house:P Sadly, I never used FedEx...hah go figure..

My fujimura bumper came from some freight company I never heard called Central Transport. Pretty inventive name there. They screwed that box up so badly, here are some pictures for us to relive the excitement.

hahaha I exploded the internet when I tried to upload pics, heres a link to the thread

Finally got my Fujimura front bumper

1087 · 01-25-2015, 04:17 PM

Quote:

Originally Posted by Amj2020

thats why I give my UPS guy a niiiiice big holiday bonus tip...I use them for business and personal deliveries to and from home regularly. He sorts, stacks, and carefully brings each package inside my house:P Sadly, I never used FedEx...hah go figure..

My fujimura bumper came from some freight company I never heard called Central Transport. Pretty inventive name there. They screwed that box up so badly, here are some pictures for us to relive the excitement.

hahaha I exploded the internet when I tried to upload pics, heres a link to the thread

Finally got my Fujimura front bumper

FWIW, I was trying to get a hold of them for the last 2 weeks, phone line sounds busy.
Finally yesterday, phone rang and Ken answered, I asked about the no answer for 2 weeks and he told me that he just came back from TAS( Tokio Auto Show), and was trying to answer e-mails, voice messages,etc,etc.

cooltoy · 01-25-2015, 05:27 PM

Quote:

Originally Posted by 1087

FWIW, I was trying to get a hold of them for the last 2 weeks, phone line sounds busy.
Finally yesterday, phone rang and Ken answered, I asked about the no answer for 2 weeks and he told me that he just came back from TAS( Tokio Auto Show), and was trying to answer e-mails, voice messages,etc,etc.

I knew it was something like that.

alvitdk · 01-27-2015, 04:33 AM

Quote:

Originally Posted by 1087

FWIW, I was trying to get a hold of them for the last 2 weeks, phone line sounds busy.
Finally yesterday, phone rang and Ken answered, I asked about the no answer for 2 weeks and he told me that he just came back from TAS( Tokio Auto Show), and was trying to answer e-mails, voice messages,etc,etc.

Interesting read, if I would not answering emails just for a day, my clients would just drop me as their supplier, and I have clients world wide and travel 70% of the Year. In times like these, with phones and other instant email/phone availability, I would just consider it very bad customer service, get my money back and move on.

4TthAnnyZ · 01-27-2015, 06:05 AM

Quote:

Originally Posted by alvitdk

Interesting read, if I would not answering emails just for a day, my clients would just drop me as their supplier, and I have clients world wide and travel 70% of the Year. In times like these, with phones and other instant email/phone availability, I would just consider it very bad customer service, get my money back and move on.

I would simply no longer have a job, it sort of relies on me answering my phone and responding to emails.

I'm issuing PayPal dispute today. Hope it doesn't take long for my money back. Also going to flame Shine Auto any chance I get, what a joke of a company.

cooltoy · 01-23-2015, 02:29 PM

Yeh, I remember that. You have just about the same luck I do.

Ok, maybe worth luck.

kenchan · 01-24-2015, 09:19 AM

yah, these larger boxes need to come in on pallets, or even a wooden crate.

axmea? · 01-24-2015, 09:42 AM

Same thing could happen with parts that come from Japan but they pack them good. The issue remains. Ken assumed responsibility and committed to you yet failed to deliver on it. The failure to communicate is simply not acceptable. Bad service. Period. It is unfortunate but many of these small companies struggle to keep up with the complaints and have similarly awful reputations. Any SoCalZ brothers out there by Rancho C should knock at Ken 's door.

01-23-2015, 09:37 AM	#2 (permalink)
4TthAnnyZ Base Member Join Date: Jul 2014 Location: Saint Cloud, MN Posts: 171 Drives: 2010 40th Rep Power: 12	Darn wives Joker_J likes this.

01-23-2015, 11:12 AM	#3 (permalink)
njobe89 A True Z Fanatic Join Date: May 2014 Location: Atlanta, GA Posts: 5,227 Drives: 2013 370z BS 6MT Rep Power: 174286	damn.... it seems none of these sellers (cosmetic) seem to be legit lol. they send broken stuff, then stop replying. there is no excuse one can come up with not to respond for 2 months (unless you're in the hospital or 6ft below). we all have our cell phones in our hands majority of the day. so to say he can't check his emails and respond to the guy is ludicrous. __________________ 2 plus 2 times 2 = ? ... hint, it's not 8 Stillen CBE, Stillen Gen 3, TP's, Uprev tuned - 324whp/264tq

01-23-2015, 11:29 AM	#4 (permalink)
cooltoy Elite Member Join Date: Jun 2012 Location: Calgary Posts: 14,009 Drives: 14 PW 370Z S/T MT Rep Power: 243724	I doubt that they send broken stuff. It arrived broken, which is the fault of the shipping company. If an item has been damaged in shipping, it takes several month for them to get their money back for a claim. A small business probably can not afford to put up the money for a new kit to ship right away, so they wait until the claim has been settled and than use that money to order the replacement part. It took 5 month to get a replacement for one of the damaged wheels I received when I bought my wheels, because the shipper was dragging their feet. Once the shop said the claim was filed and it would take a while, I did not bug them every week for an update and let the process take it's course. __________________ Member of kenchan's "photoshopped mods" and "proper offsets" gang.

01-23-2015, 11:39 AM	#5 (permalink)
cooltoy Elite Member Join Date: Jun 2012 Location: Calgary Posts: 14,009 Drives: 14 PW 370Z S/T MT Rep Power: 243724	As a side note, I also received my Shine kit slightly damaged (some cracks in the white gel coat and small pieces of the gel coat missing on the corners. No damage to the actual fiberglass underneath the gel coat). I talked to a body shop and they said that the damage can be easily repaired without any loss to the integrity of the kit. So I decided to keep it, instead of going through all the hustle of sending it back and having it replaced (without any guarantee that the new one will not get damaged as well). After talking to Ken, he offered to pay for the repairs. We'll see how that goes. DEpointfive0 likes this. __________________ Member of kenchan's "photoshopped mods" and "proper offsets" gang. Last edited by cooltoy; 01-23-2015 at 11:46 AM.

01-23-2015, 01:57 PM	#8 (permalink)
Amj2020 Enthusiast Member Join Date: Mar 2012 Location: NY/LI Posts: 393 Drives: MB Z,Jeep,BMW Rep Power: 15	thats why I give my UPS guy a niiiiice big holiday bonus tip...I use them for business and personal deliveries to and from home regularly. He sorts, stacks, and carefully brings each package inside my house:P Sadly, I never used FedEx...hah go figure.. My fujimura bumper came from some freight company I never heard called Central Transport. Pretty inventive name there. They screwed that box up so badly, here are some pictures for us to relive the excitement. hahaha I exploded the internet when I tried to upload pics, heres a link to the thread Finally got my Fujimura front bumper __________________ 2012 Magnetic Black 370z \| Fast Intentions CBE \| Stillen G3 \| Motordyne ART \| H&R Coilovers \| Work Emotion \| Fujimura \| Uprev \| Amuse\| GT-R Start

01-23-2015, 08:51 AM	#1 (permalink)
Joker_J Track Member Join Date: Aug 2014 Location: The Ville, KY Posts: 580 Drives: 2014 NISSAN 370Z Rep Power: 14	Darn Asians....xD

01-23-2015, 02:29 PM	#13 (permalink)
cooltoy Elite Member Join Date: Jun 2012 Location: Calgary Posts: 14,009 Drives: 14 PW 370Z S/T MT Rep Power: 243724	Yeh, I remember that. You have just about the same luck I do. Ok, maybe worth luck. __________________ Member of kenchan's "photoshopped mods" and "proper offsets" gang.

01-24-2015, 09:19 AM	#14 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141522	yah, these larger boxes need to come in on pallets, or even a wooden crate.

01-24-2015, 09:42 AM	#15 (permalink)
axmea? A True Z Fanatic Join Date: Apr 2012 Location: SoCal Posts: 6,243 Drives: WELL ZED PW 6MT Rep Power: 53243	Same thing could happen with parts that come from Japan but they pack them good. The issue remains. Ken assumed responsibility and committed to you yet failed to deliver on it. The failure to communicate is simply not acceptable. Bad service. Period. It is unfortunate but many of these small companies struggle to keep up with the complaints and have similarly awful reputations. Any SoCalZ brothers out there by Rancho C should knock at Ken 's door. __________________ >MyZ's Album< NISMO Convert/ECUTEK/Takeda CAI/F.I. HFC NR CB Carbon/F.I. 34 Row Oil Cooler/4.08 Final Drive /Powertrix+Swifts/Hotchkis/SPL/Whiteline/TWM/Zoom Engineering/EVO-R/AeroJacket Vented CF Fenders + CF Spoiler/Avant Garde-WORK/NST/Morimoto Halo/STi Clear Lenses/Carbon Signal Automotive/RJM Performance/ZSpeed Clutch Flywheel CSC delete

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